Perillo Collision Center

I had tires that I bought from Tire Rack delivered to Perillo to be installed and it was definitely the right choice. They were incredibly friendly and very helpful in explaining the process. And they were very quick too!

681 N Green Street Location — My husband ordered tires and had them sent to the Green Street location. I called to make an appointment, arrived early and was finished after about an hour (installation and alignment). Dan greeted me and helped me through the process.
Easy, quick and reasonably priced.

Took my vehicle to Perillo Collision after being involved in an accident they did an amazing job and everyone was very nice and courteous!!! Would definitely recommend them to my friends! Patrick was very accommodating and pleasant to work with!!!

Took my car in with major scratch damage all over the vehicle. Pat Gavin took care of it in no time and did an awesome job. Perillo is definitely a place to come for great service.

I’ve been a client for years but the new location on Halsted is a huge upgrade and probably the most welcoming body shop I’ve ever been to. The service is top notch. Any time I’ve had work done I’ve drove out of there with my vehicle looking like the day it first left the lot. Pat is always spot on with his estimates, super helpful with any questions, and has a «we’ll make it work for you,» attitude. Wouldn’t even think of going anywhere else.

Took my car to Perillo for the 1^st time and couldn’t be more impressed.
Pat took care of me and delivered everything as promised. The car looks great, the service was outstanding. I will be sure to recommend them to friends and family.

I had a great experience working with Perillo Collision Center as my TireRack Installer. Perillo BMW is the dealership where I purchased my 3 series, but Perillo collision has moved to a new dedicated location which, in my opinion, was easier to get to than the dealership. I never write reviews, but Carey and his team at Perillo Collision went over and beyond to make my experience quick and convenient. I choose Perillo because they are affiliated with my dealership so I trusted they would be top notch. They had many high end cars in the new facility and everything looked well cared for, but offer the same low TireRack installation price.
They were able to get me in the day before New Years Eve with little notice, and worked with me to accommodate my schedule. They got me in quick, were courteous, and even pulled extra guys from their team to make sure I was out in time to get back to work. These guys will definitely do whatever is in their power to make sure their customers receive great service.
They offered my a couple wheel storage and cleaning services that I regrettably declined. It’s harder than I thought to properly clean large wheels. They will store your wheels/​tires seasonally and have then professionally machine cleaned for a fee. When I decided I didn’t need the service, they put my summer wheels in my car as requested, making sure they were wrapped up so they wouldn’t ruin my interior.
I will continue to trust Perillo Collision when I need something done on my car, including services unrelated to wheels/​tires.
I highly recommend these guys! If you live in Chicago, Perillo should be the first place you call when choosing a TireRack installer.
Big thanks to Carey and his whole team, who were all professional and genuine car guys.
Chad

Saragon and pat are the best! Always taking care of me and my car, Parillo collision center is definitely the best place in the Chicagoland area for your BMW maintenance and bodyshop work

This place is really good. I was referred to Pat by my chiropractic Dr. Tony who is awesome too. I took my car to multiple places to get an estimate. I drive a 2003 BMW 325i. The trunk was damaged and there was some rust on the quarter panel. Pat took one look at the car, gave me a fair deal and kept me posted regarding the status of the work.
He really likes what he does and is a honest man. He did a «BANG UP JOB»…LOL. The car looks new and very clean. I guess I can drive this for a few more years since Pat gave this old timer a face lift.
You should check out his new facility, really nice and state of the art.
Thanks Pat…

I will take you back almost a year back:
On April 2014, I was involved in a car crash that I was not at fault for. Obviously, since I have always done my work at Perillo BMW, I thought this was the place to be. Well, guess what? I was wrong. I had to push them to get my vehicle done, and it was like if they were doing me a favor to fix my vehicle. That is what my insurance was paying them to do, so no, it’s not a favor, it’s their job. I will say they compensated the car rental (obviously, no choice because they delayed the repairs, not the insurance company fault or my fault, this is just ownership). They were doing a bit of extra repairs on top of the car accident. I had them fix my back bumper since it had a couple scratches and a side ding. I also was going to pay for a k40 to be installed in my system, but they compensated for that as well. After all the going back and forth, I only had to pay my deductible which was 500 dollars and 250 for the extra repairs and the k40 system. This however, does not give me back the stress, time, and money I spent driving back and forth to get my issues resolved. To this day, I am still having car issues which is the reason why I am writing this review. I am stuck with a big repair job that supposedly had warranty from Perillo Collision Center. I am not longer in Illinois, and they will not answer my phone calls or emails (proof can be provided). I was recently on the highway and my steering wheel just malfunctioned. I turned my car on and off and then it started working again. It seems there is an issue with the steering angle sensor and with the lines that they HAD repaired and got payed for by Geico to repair. I am writing this review so everyone knows what kind of company Perillo Collision Center is and their «warranty» means nothing, because they will not honor it. I will be repairing my vehicle out of my own pocket and taking them to small claims court so they can take ownership of the repairs as they promised. I am done chasing them to do the right thing, I should not have to email multiple times to get a response. By the way, the last people I dealt with were Aaron and Jay. They were the ones I emailed as well. I would email Joe himself, but the last time I talked to the guy he just tried to justify and cover up for those crooks. I will be filing a complaint and continue to educate people on my poor experience there. I know they probably still won’t care about this review, but guess what? I don’t care what they think either, I care what everyone else has to say, and if this review helps someone pick out another body shop over this one, then I am happy.

Visited Chicago and my car got shot! Yeah, that actually happened. It was towed to Perillo to have the engine and hood repaired. Aaron was awesome — he patiently explained everything and made sure all of my concerns were addressed. He even saved the bullet the mechanic had fished out of the engine. It was super obvious that this dealership is incredibly busy yet Aaron never seemed rushed and was a total professional.

I brought my car in for body work yesterday after someone hit one of my doors. I was taken care of immediately by Sargon. Sargon was so sweet and accommodating, and very professional. The entire process was explained to me in detail including what I should expect. I felt very comfortable leaving my car in their hands. I also got a ride back to work which was unexpected. Hands down the best body shop service I’ve ever received.

I am busy physician and today is finally my day off and although I have accumulated a number of chores to do, instead, I am going to write about my painful experience with Perillo Collision Center and will consider it to be a part of my service to the community.
My vehicle BMW X3 was in need of repair of 2 tires after a small collision, it’s on the factory warranty so BMW customer service provided complimentary towing to BMW Perillo Collision Center. I immediately received a bunch of calls from Jeff (collision specialist) who gave me multiple tips on what language I should use when talking to my insurance representative to get claim covered. I was promised that repair will be completed by the end of that week (in 4 days). GEICO estimator Chris was quick, efficient and kept me in the loop of the events until the check to the dealership was issued. And that’s when my customer service nightmare began. A week passed by, I reached out to Jeff, who was apologetic and mentioned that due to some mysterious mistake, wrong tires were ordered and few more days are needed to straighten this out, and that I will be getting a call the following day to be updated on the progress of the repair (never happened). I am no stranger to being patient, so that is why i let another week passed by, Jeff was clearly ignoring my multiple messages. Now it has been 3 weeks of this customer service nightmare and my day off, after leaving another message for Jeff I called customer service line and a lady told me that there is no one I can talk to about this issue but Jeff, after I insisted, I was transferred to Erin Brown. I am really hoping that Erin has better work ethics than Jeff and will keep his word to get the issue resolved today. I was told that Jeff had headaches, and sure, I feel sorry for him, but I can not validate this excuse because in my line of work, if I someone is not capable of performing his/​her duties I am obligated to intervene before potentially fatal mistakes happen. I bought an expensive car and was willing to pay extra with hopes that it comes with promised BMW quality customer service. Unfortunately it turns out to be highly overpriced service in monetary (over $ 6K paid by my insurance + my deductible) as well as moral expenses. I am going to share this experience with customer service at BMW and GEICO and, of course, my community and friends. I really hope this will help you to get better.

While our overall experience with Perilo’s body shop was pleasant, I’d like to specifically thank Ken for his work. Throughout the length of working with the collision center and Perillo, he was extremely reliable, professional and personable. Ken returned each one of our calls and emails promptly, answering all of our repetitive (and probably annoying) questions and concerns.
In addition to some minor body work, we had our 328 detailed. When the work was done, Ken went over the vehicle with us to make sure we were completely happy, even busting out a towel and some solution to make sure every part of the car was perfect after we noticed some residue on random parts of the car.
He definitely made our experiences worthwhile and pleasant,. I would absolutely recommend asking for Ken as your contact if you need to visit the body shop.

I had European delivery of a 2015 X1 earlier this year.
When it arrived at Perillo from Europe and I took delivery, several items that belonged in the car were missing (cup holder, iPhone bracket).
The car was not properly tested either — the BMW Assist has never worked. Repeated calls to BMW have not gotten the problem resolved.
Three weeks after delivery, I was struck by another vehicle, damaging the rear driver’s side door. You have had the car for repair now since Wednesday the 17^th. I understand the replacement door arrived Friday. The estimate provided the insurance company did not have 48 hours of labor on it — I should have had this car returned to me by now.
The salesman also instructed the service department about the broken BMW Assist system. Was it repaired? I don’t know — Mr. Israel Rodriguez your service manager refuses to return my call or respond to my emails.
Then today I found out a much more serious problem. Because this is a brand-​new 2015 vehicle, when the car was damaged I wanted to have the best possible repair — hence my taking it back to the dealer for the body work. The body shop manager Mr. J. Diaz has been mostly hiding from me, and when I went to the dealership today (two days after the car was supposed to be ready, it still wasn’t) Mr. Diaz continued his deception and false promises. I’ve tape recorded his employees when they’ve made these false statement.
But then to my surprise, the Managing Director of the dealership Trish Perillo Inguagiato tells me that Perillo BMW doesn’t own «Perillo Collision Repair». It’s a completely different company, and has nothing to do with the BMW dealership! This despite me being told by both the salesman Alan Sahagian and the estimator Aaron that this was part of Perillo BMW!
I asked to meet with the service manager Israel Rodriguez, and a different guy came out and tried to pretend he was him. And finally demanding to see Mr. Israel Rodriguez, he continued the deception instead of honestly admitting he couldn’t do anything because the body shop is owned by someone else! Perillo apparently gets a lot of angry customers, because this service manager has a guy who acts like his bodyguard.
I’m regretting my change from 15 years of Audi ownership to BMW. I never had such poor service from Audi. I buy new cars every couple years. That’s the end of my BMW experiment. They people are ethically challenged.

Beware! I brought my car to fix the bumper, all fine if expensive. When I got it back, there was a nail in the tire. And the sunglasses in the armrest had disappeared.
Luckily the supervisor found it the next day, hidden away elsewhere in the car. Why? Because this someone had taken it out, destroyed it, and had to hide it. It is completely warped. And expensive fix just got more expensive for me.

This story starts in June of 2013 when we purchased our first BMW. For the first 6 months the car was great– we had no issues and enjoyed it very much so.
In November of 2013 we drove over a pothole, which is where the story truly begins. We took the car into Perillo to be serviced and they gave us a nice loaner. I won’t go into details but 2.5 months later, the car is still in the shop. The stories went something like this: «we had to order the wheels from Germany and that is why it is taking so long» or «the repair was under your husband’s name» or «we got the wheels but we can’t find them». Etc. etc. etc. In January, I got a call from the loaners department and the loaner girl told me that they needed our loaner back. Perillo put us in another loaner from Enterprise Rent a Car. The «new» loaner which we got was a 1999 Chevy, enough said. Finally, in mid-​January we got our car back– with some scratches which were never there before– but we finally got it back.
After a few weeks we found out that the car was not aligned properly, so we had to bring it in once again to realign it. A few weeks after that it turned out there was a hole in the windshield wipers where the water comes from, so we had to bring it in for that.
Fast forward to April 2014, we had other issues which we came in for. Oh, did I mention it was a brand new 2013 BMW? Anyway, this time we went to Ken at service. He said that all four wheels needed to be replaced due to the bad Chicago winter potholes. Ken made sure we got another loaner right away and indicated that the wheels had to be ordered from Germany and the car would be done in a week (I was skeptic). However, one week later, the car was done and good as new. The alignment is perfect and it truly feels like the car is just like when we first bought it. Ken was great to deal with; he was very prompt and returned my phone calls within the hour. I look forward to coming back in the winter and changing to winter wheels with Ken.
All in all, this story has a happy ending and we cannot thank Ken enough for saving the day, which is the ONLY reason I gave this review 5 stars. So Ken, thanks again.

After an accident that took off my driver’s side rear-​view mirror and dented the driver’s side rear panel and back bumper, Jeff Lewis and the team at Perillo Collision Center did an amazing job on the body work and repainting. Jeff even gave me a great deal on an add-​on full detail and touch-​up paint that took every Chicago parking nick and scrape out of my doors and front bumper. The car now looks brand new! And Jeff kept in touch at all hours of the day via email to keep me up to date on progress. I couldn’t be happier with the customer service offered by Jeff and the results produced by Perillo Collision Center. I would recommend them to anyone.

I wanted an estimate and got a whole bunch of people who didn’t want to take ownership and help me.
I had problems on the phone and when I arrived. Even though I was clear that I was there for an estimate for auto body repair, I still got ushered from one person to another: the valet guy, the cashier, the car sales people, and finally the mechanics.
The mechanic guy who helped me was nice enough, but eh… Although he told me about their superior craftsmanship standards of BMWs and Mercedes, he was the absolute laziest when it came to giving me an estimate. He asked to see the estimate from Gold Coast Auto Body and then he copied all of the parts and labor into his computer program, printed it, and gave it to me.
I got three estimates that day and two of the places (Gold Coast Auto Body and C & W Autobody) each took their time washing the damaged part, taking pictures, entering it into their system, and then patiently explaining it all to me. I don’t know why this guy at Perillo would brag about his excellence and then copy someone else’s work.
I must admit that his sales pitch about his painting ability and stuff pulled at my heart-​strings. I liked it. What I didn’t like was not reaching someone on the phone, being passed around when I was there, and then having the laziest (and most costly) estimate. Oh — and he said that they would take twice as long as the other body shops. What a specious load of crap!

I went in to get an estimate for a rear door collision to be repaired. I was pretty much set to hand over the keys to have the car fixed until Tom greeted me as if I was the biggest idiot. He talked to me like a kindergartner and as a result I asked for a detailed estimate. He asked me to wait while he surveyed the car. When he was done, he handed me a piece of paper and said thanks and walked away. On the form, was a single line that listed the location of the repair and the cost. Seriously?
The other estimates I received from competitors, while exactly the same amount of money, were detailed. They listed line by line what they would need to do to the repair and the estimated hours for each.
I won’t be going to Perillo. My advice — don’t assume your customers are idiots. Don’t speak to your customers as idiots. And even, if by chance, you may provide the best service in Chicago, don’t act rude. Your staff requires serious customer service training.