Pine Cleaners

These reviews are pretty unfair. The staff here is friendly, the prices are reasonable, and they do a nice job cleaning odd items like blankets and leather. Though they are pretty slow, perhaps people shouldn’t wait until they have no fresh shirts to go to the cleaners.

The only thing I have ever brought in here was a comforter, and I doubt I will be coming back.
I just moved in almost directly above and had a few stains I wanted her to get out due to the move (one of them was ink, but the other was just some dirty water spilled on it). She said she needed 5 days, and then I went back to pick it up. I brought it back to my apartment and took it out of the bag, and it looked like it hadn’t been cleaned AT ALL. I don’t even think it was touched. I went back downstairs and the lady told me the was no guarantee. Well first off, she didnt. She promised me the one stain would be removed and the ink one would look better. But, even so, it was obvious she did not even try to clean it at all.
She told me she try again and to come back in 2 days. I did, but it wasn’t ready. Came back the next day and the comforter looked better, but nothing great.
I won’t be going back. On top of all this, she’s super rude.

Sorry to post a bad review, but my face always looks like this when I pick up my clothes = :-\
I live very close, so her location is super convenient. I don’t like to post reviews based on one visit, so be aware I’ve used Pine Cleaners about 7 or 8 times. At least thrice my clothes were not ready when I asked them to be… and she seems to be unaware of how to apologize for such things. This last time, I picked up a couple outfits that looked better when I brought them in…

Unfortunately this cleaners is unreliable, unprofessional and rude. I dropped off a shirt along with sweaters for dry cleaning. I specially stated the shirt needed to be next day service. When I arrived the following evening the shirt was NOT ready as promised. This caused a major headache because I needed the shirt for event in just a few hours. The woman was unapologetic. On the second day I picked up the clothes. I told the woman behind the counter I would pay for the sweater but not the shirt which was a day late. She demanded I pay for the full price and became very rude. When I tried to explain she couldn’t not charge me for a service she didn’t not provide she snatched my shirt and held it hostage in the back. In the end I had to pay full price to finally receive my late shirt. To top it off when I got home the clothes didn’t even appear or smell to cleaned well. After this ridiculous experience I will never be using this cleaners again! I suggest all overs to steer clear of this cleaners and save yourself from the hassle.

I have gone to Pine Cleaners for 9 years now for both dry cleaning and alterations. I’m a petite person so I’ve had tons of stuff altered — everything from pants to skirts to jeans and dresses. She has altered formal dresses for me many times and I’ve never had an issue. In fact, a few times I’ve needed something done within a couple days and she has delivered — including once when I was running in to pick up my dress just moments before going to a NYE formal.
She remembers my name (I’m embarrassed that I don’t know hers) and is always friendly and polite.
I’ve sent friends here and they were equally as pleased.
I have never reviewed a business on Unilocal but after seeing the poor reviews for Pine Cleaners I needed to set the record straight!

I went to this dry cleaner once and felt that my suits were not even dry cleaned when I picked them up so I haven’t gone back. Even worse, my roommate was a repeat customer until all of her work shirts were ruined. The buttons melted and the shirts ruched around the buttons, and this wasn’t the first time the shirts were dry cleaned and they were not cheap shirts. She brought them back to have them fixed, was told when to pick them up, returned on that day and the shirts were not ready, so she had to go another week without shirts. When she went back again to pick them up, the woman blamed my roommate, saying the shirts were cheap. Do not go here.

I used to go to this dry cleaners all of the time for dry cleaning and for altering. The last two times I got dresses altered there she did it wrong and I had to go back a few times in order to get it right. Luckily I took the dresses in early in order to give her time to keep fixing her mistakes. This last time she didn’t even do what I asked and then proceeded to make me pay for what I didn’t ask for. I also finally got the dress back after a couple of alterations and the clasp was missing in the back. I am not going back to her to put it back on so I have to take it to another tailor. I was not happy with my service that I received here and she would not admit that she was wrong.