Sapphire Pool and Spa

It was a good start when the consultant was designing the pool. He worked with us incorporating the design. We have in mind and pen it down. Hell broke loose when the actual construction started. If I wasn’t checking daily, there will be tons of mistakes. The workers are not looking at the plan but they go by what they were told by their boss. I was expecting d owner to supervise the work but Kevin only showed up when we call him because of certain problems or when he’s getting the payment. We were not satisfied. We have to haggle for things to be done accordingly.

I will tell you to stay clear of using this company especially dealing with Morel. I spent a great deal of money and my job still didn’t get finished! I had to hire a different contractor and it cost me a lot of money to fix the issues I had. They still owe me money which morel said it was in the mail. It never showed up as he finally stop answering my calls. He hasn’t responded to me in over 2 months. Do your research and make sure you are going with a company that stands by their word. Their employee Morel is a guy who says they will complete the job and leave you hanging!!!

Kevin hunter is a stand up guy I appreciate all the hard work he did and even after 2 years of his remodel of my pool he still did what needed to be done on some issues that I was having I always appreciate a person and a company that stands behind their product

My husband and I had a great experience with Sapphire Pool and Spa from start to finish. Our first meeting was with Peter and he was very informative about the whole process since it was our first time getting a pool. We had contacted about 5 different pool companies, but Sapphire gave us the best price for everything we wanted. After choosing Sapphire, Kevin (the owner) was helpful throughout the process. Any issue we had, he was quick to fix. The project was done in a quick and efficient manner. We love the way our pool came out. We have already recommended them to friends and family and as a matter of fact one of our friends already got her pool built by them as well.

Just finished my pool and I couldn’t be more happy. I chose sapphire because I liked the design Peter did and the price was comparable to the other quotes I had. They were able to start work 5 days after we signed our contract and finished it in just over 6 weeks. They had told me 6 to 8 weeks so right on time. During the process it was always a pleasure talking to Tracy who runs the office, she was always willing to answer the questions I had or get me in touch with someone who could. All the crews were very professional, Luis who did all my masonry work was always so polite and willing to go over any concerns I had, in fact he was very proactive in asking my preference regarding the layout of things. In the end the pool came out just like the design Peter did for us. I would recommend then to my friends

Steer clear of this business! We had the same experience as another reviewer. The consultant, Morel R., gave us an estimate after we agreed on the type of materials and needed repairs for our pool. After signing the contract, they started the job but then disappeared half way through, always coming up with excuses («Our guys had a flat tire», etc.), day after day, even though they knew we were making daily arrangements to take our dogs to the kennel so they wouldn’t disturb them. A pile of trash was left in our yard the whole time, even though they had promised to take it away. We were going on vacation and were very concerned that the job wouldn’t be completed on time. After numerous calls, they finally returned, only to do a sloppy job which left our decking stained, and the mini pebbles they installed are the wrong color. The repairs – the jacuzzi jets and pool lights – were never completed. When we called Morel to ask him to complete this, he stated «They were working when I left» (not true!) and informed us that he would charge $ 125 just to come see what the problem was. We have decided to call a real professional to finish the job, because he obviously is not the technician he represented himself to be.

This company is very unprofessional from the consultant to the owner. After the contract was signed and the excavation took place, they wouldn’t show up for days!!! Highway robbery!!! Save your money and your sanity!!! Worst experience ever!!! Our pool didn’t pass inspection and the owner Kevin Hunter refuses to fix the problem. In the beginning he said he would fix any problem that arises. BIG FAT LIE!!! I’m 8 months pregnant and he put me through all kinds of stress and didn’t give a care. He tries to get technical with you and makes rude comments like «I don’t have a crystal ball». My husband and I have never built a pool so we took every thing said to us to be the truth, and here we are looking for another contractor to finish the job.

Just finished in July 2014. Despite the normal stress and concerns over building a pool (not our first), the project overall finished better than expected. When we had a concern, the owner himself picked up his cell phone and things got handled. The finishing of steps, coping, stone work, tile, etc. was our biggest concern, and it all turned out BETTER THAN EXPECTED… and we were picky lol. PERFECT coping. Request Peter for design, and the other Peter for concrete work. Beautiful pool and spa, would definitely recommend and use again. Thanks, Kevin!

Their work was OK but follow-​up was always poor. We had an issue that may or may not have been related to their work approximately 10 months after completion of the project. Instead of being helpful, they were defensive and combative over the phone. We would never use them again.

It would have given them more stars because the pool seems fine so far apart from the plaster is very patchy looking and a crack in the coping that Kevin says is normal and not really fixable! I’m just hoping the pool holds up better than their after sales service. The job took a couple of months with a 2 week period in the middle where nothing much was going on but it was finished pretty much on time. I called Kevin numerous times asking him to 1. grade the rock hard lumpy earth left beside the pool by the Bobcat, he never did and 2. give me a demo of how to maintain the pool and equipment. Eventually he just gave me the number of the pool guy and told me to call him. Not a good way to get referrals.