Fuller Ford Auto Sales Parts & Service

During the first oil change on my FX2 after the warranty expired, Fuller’s service mysteriously discovered a major problem, requiring a part carried by only Ford Motor Co. What impeccable timing!!! I also own a Ford Edge, but will NOT be taking it there for service!!! Yes, they accept credit cards. Extremely well!

I had an issue with the remote on my 1999 Honda Accord. Kevin Landry at Fuller Honda said come on in and they would fix it for me. He and Ebrahim in the Parts Dept. had the new remote I needed and programmed it so I was in and out in 10 minutes. I think they are so efficient and professional there — really great place to do business with.

The Saturday service cashier has no customer service skills what so ever! Rude customer service and this is the 2^nd time ! She’s the one with the piercing above her lip if anyone knows who she is! David the service Manager is awesome and I feel bad giving this review but that Saturday cashier treated my Mother and I like peasants! The problem was my my Mother wanted to pay with her debit card and accidentally took my Dad’s credit card and we understood she couldn’t use the card. My Mother said «That’s fine, I’ll pay you cash.» The cashier then replied «I don’t have any change.» I then said «That’s odd, may I please speak to your manager.» I walk out and get David, he said he would override it. When David and I walk in. The cashier says «I have change «Seriously? Why are you even working in customer service to begin with if you have no communication skills whatsoever? I miss the young girl who was pregnant (I never got her name) but that cashier was amazing! Always asking how my day was etc. This one with that unprofessional piercing above her lip was very rude and condescending.

I have dealt with the service department a handful of times as this is my local dealership. I have not once left the service department happy. Every time I have issues with the work, it takes longer then stated, rude customer service you name it. I would never recommend this service department to anyone and I’m typing this as I’m waiting extra long to pick up my truck as I had new tires put on and one is flat while driving it up. Save yourself the headache and go somewhere else!

I have had nothing but great service from Fuller (Ford). I bought an off-​lease vehicle in 2004 from them. I’ve had a few routine maintenance appointments, oil-​changes, one recall repair for something minor (sorry, I can’t remember what it was for), and I’ve had a duplicate car key made there. I’ve also rented cars from them a few times over the years. Of course, they inform you what the estimate will be for any work done, and either you agree to do it, or you don’t. They have always been straightforward with any diagnostics; I’ve never felt swindled! haha But then again, I used to have a man who knew car repairs, so it was pretty difficult to take us to the cleaners…
If I had to leave the car there for more than a day, they always offer to give me a ride to where I need to go, or they’ve given me a rental car, free of charge, because I bought my car there. That right there to me is a big plus, because I never have to worry about borrowing a car or asking someone for a ride!

my service advisor Aaron is awesome at his customer service. thanks for the amazing service. we will defiantly come back.

If I could give this place MINUS stars, I would do so.
Bought a brand new Ford this month. The dashboard has already warped and curled up. Took it to service to fix two weeks ago and had to wait five hours, only to hear them say «we have to order the part and you will need to come back.» And by the way, they do not make service appointments, so you have to drop your car at 7:00 AM and hang out until they figure out whether they have the time to fix it or not.
Cut to today. Called these guys to find out whether the part was in (why yes, it is!). Oh, and how hard would it have been to call us and let us know the part we were waiting for is here? Okay, anyway, standard line from last time: come in with your car at 7:00 and drop it off in the service department. Wait until we get to it. We can’t tell you how long. Just wait.
Cut to today … NOW … at 4:30 PM (remember, the car has been at FULLER FORD since 7:00 AM). NOBODY is working in the service department, and NOBODY knows where my car is!!!
DO NOT GO TO FULLER FORD!!!
Fix
Or
Repair
Daily
I have been on this planet for more than five decades without liking or buying a FORD, and I was very hesitant about buying this particular FORD. I should have listened to my gut.

Went in with a ford I bought 28 days ago said I had to pay 100 dollar deductible. Spoke to Alex a heavy set man and he was so rude. I called first and spoke to him over the and asked if I could make a appointment and he said he could make me a appointment but that I would still have to wait a few hours and I said then whats the use in a appointment and he said there is no use come in but buy 2 because they close at 5. Any went in and alex comes out asked me a dozen or so times if I had bought the car at fuller ford and I said no and asked him how many times he was going to ask me that … I BOUGHT THE CAR AT PERRY FORD AND KIA CLEIRMONT MESA AND THEY ROCK… I called them why I was still at fuller ford and they were on top of it got my car up there. walked in got the keys to a kick @#$ rental. And was on my way .so if you have a problem with your ford or want to buy a new one go to PERRY FORD AND KIA they take care of people old school not just till they get your money

I had a poor customer experience with Fuller Ford Collision Center this week. My car was being repaired because it had been side swiped while it was parked at home. the damage was minor & the work that was done was just ok with nothing to write home about. The issue i had was with one of their service advisors, Ric Rincon. He didn’t update me with pertinent information when he should have, «car won’t be ready until…». I also didn’t sense any urgency on his part with regards to my issue. That put me in a bad situation with regards to alternate transportation. He finally gets back to me later in the day, only after I had left a voice mail for him. And, he tells me that he totally overlooked the side mirror that needed to be replaced. So, it would then take 3 days to order it. I then asked to speak to his supervisor & was put in contact with Mike Hall. He didn’t show much empathy either but he did get my car out that day. That, I appreciate. Just to give you more perspective, I chose this shop versus my car manufacturer’s shop because I thought it was closer & more convenient for me. I will never use this shop again. Nor will I ever use the other party’s insurance-​recommended shop.

I agree with the review on the service department. It was absolutely terrible! I took my car in to get the works and the 40,000 mile service. Quoted a price and I agreed to it and then told that it would be 3 – 4 hours and the attendant told me they would give me a ride home.
After 2 and a half hours I gave up and walked down to Kohls. Spent an hour and a half there to walk back and spend another 30 minutes for them to call me. After running me through what they found, telling me that it would be another 40 on top of the quote and that they needed my car for another 2 – 3 hours. I ask for a ride home then and they gave me a rental car.
When I finally get my car back, it wasn’t washed and they charged me 4 times the quoted price. And they charged me for things that were supposed to be part of the Works. Stupid me. I challenged the bill and the guy that gave me my quote wasn’t even there so they couldn’t do anything for me. So I paid, refused to sign the paperwork that said that I agreed to the new price. What was really great, despite the fact that I had been asking questions for 20 minutes my car still wasn’t brought around. And they tried to give me back the rental car! Took another 10 before I got my car.
Went back on Monday morning because the car is now shifting hard, still doesn’t accelerate or break properly and now shakes hard when it idles. Great huh? The service manager assures me that this is normal in a car after a software update and that after a couple more days it will be better. And he tried to get my keys do they could «fix» my car! I don’t know why he thought I would consent to that. I took her in for a service and oil/​fluid change and my new car drives like it is 20 years old!
I told him no that I would be glad to take it to a different garage and have them verify what was wrong. He wouldn’t do that. Couldn’t even explain why my verbal quote didn’t match the quote written on the paperwork or why the final price was still $ 125.00 more than that quote. He assured me that he would call me. It is now 3 days later and I have heard nothing.
I can not even imagine doing this to a customer. Is this normal? So now I am going to find the contact information for corporate and I am going to complain to them.
Do not take your car here. The break down of communication is awful. And what is most horrifying is the fact ²⁄₃ of the bill was for their «expert» labor. Ha!

OK I don’t understand all this bad review about this dealership maybe they need to
work on the Service Dept. and their mechanics, but I just purchased a 2013 cmax Hybrid and after shopping all the dealer from Carlsbad to Encenitas, and I live in Poway, I found the best price at this dealer, the manager Mario is very easy to talk to and he hears you, and is willing to work out a deal for you… I am so happy with my car, and highly recommend buying a car there… Oscar was the salesman who worked with us as well, he knows his product, overall I was very impressed… Thanks Mario and Fuller Ford …

Great customer service!
Had a breakdown while camping nearby. Called my «home» dealership & was told to get my car to the nearest dealer. Called Fuller Ford … they had my car diagnosed, solved & back on the road within 2 hours! Even offered a car to use if it was going to be to long.
Thanks Fuller Ford for saving the rest of our trip!

Crap customer service, don’t even waste your time.
You are better off to go down to Joe Schmo’s and get your work done…

I purchased a 2012 Fiesta. I like the car but it had a problem with the transmission chattering between first and second gear. I took it to Fuller to have that corrected and an air bag recall taken care of. They fixed the chatter and the airbag issue, but now the transmission lurches forward the moment you take your foot off the brake. Quite scary when you are behind another car at a traffic light. I returned the car to Fuller and spoke with a service rep named Aaron or Erin — not sure of spelling. He was not helpful. He informed me that was normal and my transmission was actually a manual transmission. OK, I’m not a car guy, but I assumed manual transmission would have a clutch pedal. «Aaron» made no attempt to listen to my dilemma, and I assume because there was no commission money to be made from my job, stormed back in to his cubby hole and that was that. I thought I paid extra for an automatic transmission. I guess that is not the case. I strongly urge the management of Fuller Ford to educate their customer service reps to listen to the customer. Maybe offer to have the car checked out again to be sure an error was not committed during the original appointment. There were some other issues with my original appointment but this review is already too long. I am in sales and customer service. I know and can recognize people that should be doing something other than working with the general public. «Aaron» should call it a career. I will not go back there, and Unilocal readers should think twice

They told me an hour for an oil change. No problem there. Guy says go wait in the lounge and I will let you know when it’s done. An hour and a half later I went to check and saw my car parked and easy to go. It had been ready for an hour. If they would have TOLD me like they said they would. This would have been 5 stars for being done early. But instead he said he «couldn’t find me» hello! I was right there the entire time. Then the girl acted like it was my fault I didn’t hear the page. First, you can’t understand most of what they are saying on that thing and second I want listening for a page since he said he would be in there to get me. Nothing I hate more than waiting for no reason. Oh and to top it off after I paid, I had to hunt them down for my keys after she said they would be by with them. No.

Fuller Ford is the worst took my car for a recall & then they wanted $ 1000 to fix another problem they caused. Wish I would have never gone to fuller Ford.

My wife bought her brother’s Ford and just to check she took it in and they told her BS about what was wrong and charged $ 250. One thing they said was the transmission was going bad and that was going to be $ 3,000 and they said give him the car back. I drove the car it felt fine and her brother said he would be glad to take it back and that his mechanic liked it and had offered to buy it before us. Fuller is not a honorable place to get your car serviced.

What can I say… I don’t own a Ford (thank God!!) but my mom does, so I came to drop it off for a simple oil change. So when I asked the guy how long it would take, the guy said 3 to 4 hours!!! WHAT!!!
The service area was almost empty, come on, can you do an oil change in an hour o maybe 2. Honda doesn’t take 3 – 4 hours even when they are full (never had a problem with them). Because I didn’t have much of a choice I left the car, the guy being really nice and saying that they would try to rush it & They would call me when it was ready.
The good part is that he did rush it, and it was ready in 2 hours (only reason I gave it 3 stars), and everything seems find. But knowing how slow they are in the service area usually is (my mom confirmed it), I don’r look forward to offering myself again to bring the car

One recall. Brought in Car to get recall fixed. Got One car minus cruise control. Was told they didnt have the part.. .. 8 months later, they still don’t have the part. No explaination, no reason, no apologies.. .. How am I supposed to resell my car when it’s not 100% there and it wasnt my fault?. .. Frequent calls to Fuller Ford Service has ended in a guy with IQ of 30 fielding my call and not knowing the difference between Cruise control and Tom Cruise.
I’m about to open up a can of whoopass because it’s been 8 months since I’ve used my cruise control.. . not by choice.
And they call themselves «certified» mechanical technicians… I’d call them «certified, licenced and bonded lazy-a$$e$» for not following up with their «open» services and not willing to do these recalls since they dont make any money off of it. That’s a bunch of B.S. that they dont have a part for 8 months.