Delamere & Hopkins

My Wife bought a sweater for me for my birthday Jan 1. She ordered my usual Large. When I tried it on it was too small. When we went to return it we found out about the ABSURD return policy this company has for the Holidays. I had a total of four day to return the item, I called and complained and Neil called us back this morning at 7:30am. He said we should have know the return policy and there was noting he would do.. He kept saying how the quality made all the difference even comparing himself to a Mercedes dealer instead of a ford dealer. Finally he said he would bend the rules for us and let us return the sweater for a store credit. I called my credit card company and filed a dispute.
I have never run across a company that puts so many things in front of customer satisfaction. If only we had known this before making our purchase I would have saved a lot of grief. So now my wife and I are taking it upon ourselves to let others know of the treatment we got and how I got stuck with a $ 250 sweater that does not fit. Shame on you Best Gear. By nights fall we will have this same story on hundreds of review sites.

I only wish I could give them a 10! Best customer service I have experienced in a long time, and I went there to see if I could have a Filson bag repaired that I had bought elsewhere. They immediately said that they would take care of it… never asked where it was purchased and never acted like getting it repaired was a burden. Luke and Chip were friendly, pleasant, and helpful. I was so happy with the service that I decided to finish my Christmas shopping with them today. Wonderful store, wonderful products, and wonderful (happy with their jobs!) employees.

My husband’s love affair with Delamere & Hopkins started after our trip to Oregon, where he first learned of the Filson brand. Upon returning home, we learned that this mythical, outlandishly-​priced ranch wear was stocked at none other than the boutique just down the street from us! It was like a man’s fairy tale come true.
Since then, we have gotten into fly fishing. Who wouldn’t after reading the tantalizing sandwich board signs usually perched outside the storefront? The workshop we signed up for through the store was incredibly thorough and fun. An instructor spends the day with four students, with plenty of personalized instruction. If I can learn, then anyone can.
Of course, the workshop led to buying a fly rod and accoutrements. The store staff is very helpful and interested in learning about what you’ll use the equipment for. The prices are expensive, of course (we bought our tackle box at Wal-​Mart after viewing the $ 80 option from Delamere & Hopkins). But you will definitely get exactly what you need.
So visit this fly-​fishing paradise and have fun day-​dreaming. Just beware that eventually you will end up spending more money than you’d like to admit.

Arrogant without the slightest care for customer service.

Great store in Hyde Park Square with a very tasteful offering of fine items for an outdoor sporting life. Their extensive line of Barbour apparel rivals Harrod’s in London. It’s a bit pricey, but you do get what you pay for. I like it.

I went in to look for some stuff to keep me warm on my bike through the fall and winter.
This place is stocked not only with fly fishing gear, but tools to make your own flies. I got the impression that fly fishing is a secret brotherhood. I started looking around for obscure Masonic symbolism, or possibly an Illuminati seal tattooed on the hand of a clerk. I came up with nothing. I chatted up the clerk for awhile, waiting for some kind of slip up. Some way to break the code. It was easier than I expected. They offer fly fishing lessons.
I browsed the clothes, most of which are very expensive. However, all of the stock is ultra quality. The clerk was overwhelmingly knowledgeable, and eager to inform. He set me up with a pair of especially awesome winter socks. You know, the kind that somehow make you cool in the summer, warm in the winter, will take you anywhere you want to go without complaining, do your laundry and your homework.
I teetered for awhile, wondering if it wouldn’t be smart to blow a lot of money on a couple ultra-​quality jackets rather than buying lots of cheap stuff. I went with my usual decision. Cheap stuff.
I walked out with only a pair of über-​socks and the lazy intention of returning for fly fishing lessons.

Why is Cincinnati’s only fly fishing outlet in the middle of ritzy Hyde Park Square?
Apparently, fly fishing is the latest and greatest in hobbies for the rich and not so famous inhabitants of the surrounding area. Even if you are a novice to the sport and/​or have no interest in it whatsoever, you will find plenty of treasures inside the Delamere & Hopkins store.
I have ventured in here on a number of occasions with my boyfriend, who fancies himself an outdoors-​men. I have personally been impressed with the selection of Patagonia fleeces (you don’t have to be outdoorsy to appreciate a cute jacket!) and gloves/​mittens/​hats in the winter time.
My bf loves the shoes that Delamere sales and often has on clearance in the back room. They have a huge selection of «all-​terrain» footwear and rain-​proof boots… perfect for fly fishing, I suppose, but just as good for hiking and camping trips!
Prices are a bit outrageous at Delamere because of it’s location, but everything appears to be extraordinarily high quality. Staff members are always trying to ask if they can help us find anything and even offered us fly fishing seminars once.

Are you fly fishing expert? What about hiking? Then this store is the place for you. They have everything you need for an outdoor adventure, especially if you’re going fishing.
The store carries men’s and women’s outdoor clothing and gear. You will find lots of Patagonia coats, hats, books, shirts, pants, and even socks. There are fishing poles galore and to go along with them lots of lines and lures. Some of the lures are kinda cute, they look like little animals made out of felt and feathers! They also have a book section with info on traveling and fly fishing.
The store, interestingly enough, offer classes and guided trips. They offer an introduction to fly fishing, private fly fishing courses, and on stream seminars. The guided trips can be in the tri-​state area or in the Bahamas, Argentina, or the American West.
What are you waiting for? Go catch some yummy fish!