A-TEMP Heating & Cooling, INC

first time user from a-​temp was very pleased the tec peter that came out was very pleasent and friendly would highly recommend

I have been an A-​Temp customer for at least 20 years now. Their customer service is the best. Jason H. has been my service professional for a while now. I really enjoy him. He is polite, professional and very personable. On the last call he mentioned a condition that might result in a furnace replacement if not corrected. I addressed the issue immediately. Thank you, Jason. I recommend A-​Temp to anyone who needs HVAC service.

Thank you for such professional service. Michael P. just left and I am impressed with his attitude and work. I’ll be telling all my friends about your company.

I would recommend A-​Temp to anyone who needs heating and air conditioning work. Travis was on time and very professional. I’ll be having them tune up my air conditioner and heater later this year.

If I could give it NO stars I would. Horrible customer service by the technician Anne. Showed up at our back gate parking across the street. When I asked her to drive to the front of our house where the problem was in the garage she became very irritated. She drove off and never showed up– I saw the A-​Temp van drive past the back gate 15mins later and then got a phone call that she was not coming back to our house due to time restraint. That was at 5:30 and our appointment window was between 4 – 6. When we called after this incident we just got the run around and no help what so ever. How do companies stay in business with SUCH HORRIBLE AND RUDE customer service? I would not recommend this company to anyone for any reason! I work in customer service and human relations and find the technicians actions completely unacceptable and outright unprofessional. When I called to complain they hardly had any concern for my frustrations or for their technicians unprofessional attitude and actions. Instead of driving around the corner to the front of our house and parking in our driveway to have easy and fast access to the problem she drove off and hid for 15 mins and then went back to the company store. REALLY??? Don’t waste your time or money with unprofessional, uncaring, rude, disrespectful and outright terrible customer service. Negative Stars!

Two weeks ago a friends outside AC unit died and they checked it out. «Bad Compressor» they said, «need to replace the whole system at $ 5k» they said. Before they spent the money I went to take a look at it. As soon as you opened the electrical box you could see a burned wired from a loose connection on the main contactor. About 10 minutes later, a 3″ piece of wire and two ¼″ fast-​on terminals the AC is back up and running.
This company also hit them with almost $ 600 for a new condenser fan last year. Stay away!

Bill went out of his way to quickly replace our heat pump fan. He came to our home on a Friday evening, diagnosed the problem, then returned the next day (Saturday!) with the needed part & fixed it! We were so impressed — a rise in the temperature was forecasted & Bill took care of us before that happened. We will definitely call on A-​Temp for our future heating & cooling needs.

Used A-​temp for service & maintenance and Jason was amazing.
He is super thorough and has great attention to detail. He goes above and beyond and is trustworthy, which is uncommon in this field.

We found A-​TEMP in 1997 when our furnace failed in the middle of winter and their name was given to us by NW Natural. Since then, we have had them install AC, install another high-​efficiency furnace after 15 years, and maintain both regularly under their service program. They are always friendly, on time, and helpful. Highly recommend.

I had originally called A-​Temp simply because they came up first on Google. That being said, I won’t do that again. I was given the «spiel» on what the high price of cleaning my ducts with them gave me. It started at 540.00 which was quite a bit higher than other companies for the same service. I made an appointment thinking I would get more for my money.
I was given an appointment which during the conversation with the scheduler had been taken by someone else so I had to wait over a month for my appointment. The time? 12−2pm. He showed up at 2. I was told I needed soot sealer, another expensive «need» due to the age of my home and that it must have had oil at one time… The price without the soot sealer however went from 540.00 to 700.00. The technician wanted to charge me for 3 vents which had 3 inches of duct between 1 wall. That’s right 100.00 extra for 3 inches!!! The soot sealer was extra of course. I felt slimed. My husband is in HVAC, commercial mind you, and doesn’t clean ducts, but he does know about these things. It was confirmed by 3 other companies that soot sealer isn’t needed unless you’ve had a fire and the smell is bad.
I called Better Air NW. Price? 375.00. They use all the same equipment and fog for allergens and dust mites. Soot sealer? They said it wasn’t necessary.
Be careful with this company if you have better things to spend your money on.

Perfect service, as usual.
Pro/​Tech: Anne C. (and trainee Mike)
Good job! Thank you.

I had a great experience with A-​Temp. My sales rep John was very informative and wasn’t pushy at all. He gave me several different options as to what gas furnace I was going to be getting.
Installation was great experience as well the two installers Jairo and Clark did a great job and were on time. Everything was done in a timely manner. Because it was winter season it did take a couple weeks for the actual install date but it’s because they’ve got to wait for the necessary permits and such to go through. Not to mention winter is a busy time for everyone needing heat! I would recommend them to friends and family. Pricing wasn’t bad either. Average pricing. I got quoted by a couple of other companies and they were either way too spendy or super cheap which made me weary.
Great overall experience !

Installation team of Rafael & Mike were great. Very professional.

Technicians are absolutely clueless. My heat furnace was working just fine, but after they serviced it my thermostat just kept restarting. 3 different technicians came to my house and gave different reason why my thermostat was restarting. the last technician came in and told me that I will have to spend around $ 950 to fix my furnace that was working fine before they messed it up. They refunded me my service fee, but I am sure fixing my furnace now is going to cost me more. Please do not use these guys if you do not want to run into issues.

Fireplace failed on December 15, furnace failed on December 26. Got a hold of A-​Temp that Saturday morning. Actually talked to a human! Jennifer was very helpful, got a Monday appointment. Travis came at 12:05pm on a 12 – 2 appointment. (that’s impressive)
Part had to be ordered. He said 1 – 2 days for the part. Maybe a Wednesday return. Got a call at 6pm on Monday, part in! Tuesday appointment 10 – 12. Knock on wood, 58 degrees in house. So far, so good.

Over three regular maintenance visits, I’ve had a very good experience with A-​Temp. Punctual arrivals, professional inspections, good advice, and some help controlling costs (although I doubt they’re the cheapest service in town). Jason in particular is a meticulous technician and an excellent educational resource. Communication with the office has always been good too.

This was the first time we personally used A-​Temp Heating and Cooling and were pleased with the service. We were able to get an appointment quickly. Keith came out to help us and he was prompt and professional. I understood the $ 99 to come out and look at the problem and knew that it would be more for parts. Nothing hidden there. Keith offered the savings plans but as a consumer I just wasn’t interested and didn’t feel it was necessary for me. We will definitely use them again for service of our HVAC.

I have always had exceptional and professional staff come to my house. They are friendly, knowledgeable and on time. the technician had to leave and get a part for my furnace, arrived back in good time and explained everything he was doing. I really appreciate their thoroughness and can’t ever imagine having to use someone else. Even the staff on the phone have a great respect from me, friendly and schedule to meet your need.

My wife contacted A-​Temp for a problem we had with our furnace. We gave detailed description of the problem and we were told that it would be $ 99 to come out plus parts. Upon arrival the Tech looked at the furnace and determined the problem.
The Tech then went into salesman mode and confused my wife with offers for a maintenance plan for $ 16 a month that would allow us to have 20% off the work and a service for free next year.
Of course the Tech did not have the part to fix the furnace with him, he said that would take a couple days to get so could not fix the issue. My wife was told that it would be the service call of $ 99 plus approx $ 250 for the part and installation and another $ 127 plus $ 35 per pound of Freon after the first pound. this did not include cleaning or any other maintenance service.
That’s right at $ 475 to replace a part I found for $ 18 with 15 seconds and a google search. Now granted, that’s a cheap off brand replacement. The good quality one that I bought in town today was right at $ 50 and it took me 12 min to install, That includes making a glass of iced tea and wiping down my screwdriver after I was done.
My kids Disney trip fund is $ 99 lighter, Maybe there is a $ 16 a month plan for splash mountain we can buy into.
Please let my $ 99 mistake educate you to range out a bit when looking for H.V.A.C. service.
Its funny that their invoice shows that they have a 100% service guarantee or they will make it right. I’m about 7% satisfied. $ 99 to confirm what I knew. Yeah I think 7% is about right.
So, In conclusion, If you don’t really need your furnace/​ac working today, and you have a mattress full of $ 100 bills you have no other use for, or you just like to hear the latest pyramid scheme for H.V.A.C then I can recommend A-​Temp. If your like the rest of us that are expecting value for your dollar I would have to tell you to try someone else for your H.V.A.C. needs. My wife was impressed by the initial contact and the comments of A-​Temp being a family owned business, We didn’t realize it was the Corleone Family.

Our gas furnace and A/​C had conked out at 16 years old and it was time to get a new one anyway so we tried A-​Temp. After negotiation with one of their representatives that was thorough and gave us plenty of options plus ways to pay through plans, they sent out Wiley and Mike who were truly excellent in their work and got both installed in under a day and a half. Very polite and professional to a tee, they walked me through how to use the new thermostat and answered any questions I had.
I would recommend this company to anyone who has needs with regards to the furnace or A/​C.
MH