Stockmohr Co

Let me start by saying this review is based on their customer service not the overall product. Last Friday they installed a new roof on our house. The roof looks great and so far so good. However, where this company falls off is their customer service.
The owner’s son Doug called me the night before. I asked him if there was anything I need to do to our landscaping. He assured me they cover everything with plywood and he would be there in the morning to review everything with me.
The next morning someone came to drop off supplies and about 10 minutes later the crew was there to begin the job. However, no one came to the door to review the project or walk the grounds with me as I had been told. At the end of the day they crew cleaned up and left. No one spoke to me the entire day. They were supposed to collect a check at the beginning and end of the project. Those checks are still sitting on my desk.
When they were done I went outside to find an entire row of flowers and a shrub flat as a pancake. The downspout extensions had not been put on. To make matters worse the crew also used my shed as their personal bathroom throughout the day.
I left a voicemail Friday evening for Doug to voice some of my concerns. Monday just before lunch I received a call from a secretary saying they would send someone out to look at it (they have yet to come out). A few minutes later I got a call from Bill our sales person to ask about the downspouts. At that time I told him how unhappy I was with the customer service aspect of it. He was surprised to hear that Doug did not show up on the day of the job, collect a check and of course the «bathroom» issue. That was the last I have heard from them. It’s now two days later.
What bothers me most is that Doug is the owner in training and he doesn’t seem to have an interest in rectifying a situation with an unhappy customer. It was down to Stockmohr and Black Rock for this job. I went with Stockmohr to save $ 800. At this point I think I made a mistake.
I will certainly update this review if any new developments occur.
**Update 7/​2/​2015** They did come back out and replace our bushes and downspout extensions. Which was very much appreciated. Still I had never been able to have a conversation with Doug. He just showed up unannounced and scared my wife when she open the garage and he was standing there. Then he told me he’d come by and do the final walk through. When the Stockmohr truck pulled up, guess what? No Doug. It was Doug’s father. I expressed all of my concerns with their customer service and was basically told a bunch of excuses. I keep hearing how Doug is pulled in different directions. I told them it feels like my $ 11,000 isn’t as good as their other customers. Which I was then told «no what you should feel is…» That was about all I could take. Please don’t tell me how to feel. I’m the customer telling you how I feel about your service. And he also kept telling me that they aren’t here to hold hands. I understand that but make me feel better about signing over the 2^nd biggest check I’ve ever written in my life.
I was also told that Doug didn’t respond to me right away because other people were shouting louder than me. I changed that pretty quickly.
Overall, workmanship I’d give them a 4 out of 5. Customer service a 2 out of 5 and that’s only because they did make good on the shrubs and downspouts. If you’re looking for a roof, they can put one on. If you’re looking to feel good about signing over an enormous check then this isn’t your place.

From picking out doors and shutters to the installation of both, the experience was top not notch. Very happy with this business. Friendly and professional.

Doug and the staff are great. Quality service at a reasonable price! Very happy with their professionalism.

I can’t attest to how good or bad this company’s work is, but what I can tell you is that they were crass and unprofessional when i called them about getting an estimate for roof repairs. The person on the other line coldly told me that «You will call us and blame us when your roof leaks again» and spoke to me in the tone one would use to scold a small child. She told me that one of the crew would indeed call me, but no one ever did. On top of being unprofessional, she either flat out lied to me or is incompetent.