As much as I like these cupcakes — & daaaaamn are these delicious cupcakes — I’ll be buying mine at Grandma Campbell’s at the WSM from now on, whenever possible. I’ve found the staff here to be generally lacking & even unfriendly, which is exactly the opposite of what you expect at a place as fun & whimsical as a cupcake shop.(To be fair, I’ve had the same girl ring me up all three times I’ve been… maybe the other staffers are nicer?!) The staff’s general lack of giving a damn makes this otherwise fairly small matter feel like a bigger one, but: I also really dislike their $ 10 credit card minimum, which means you have to buy at LEAST four cupcakes if you want to use a card. I know credit card fees are high these days, but seriously? I can’t buy a singular cupcake? If Civilization down the road lets people put a 75-cent iced coffee refill on a card(& it does!), I would think that ACAC, consistently rated the most popular cupcake shop in town, could make it work so that customers can buy a standalone cupcake. We don’t all need a dozen! In other words? Yes to the cupcakes, but no the place, which means no overall. Too bad, because that cookie dough cupcake is sooooo darn delicious!
L K.
Place rating: 1 Cleveland, OH
I went in with my preschool class and it was a bit overwhelming trying to put in 9 orders for children. The employee working was helpful. But was odd this ice cream spot didn’t have kid sizes. I asked for coffee and said it was fine to wait as it had to be made. I grabbed a cookie to go with my coffee and proceed to pay with my card. I was told it was a $ 10 minimum. The employee asked if I wanted to add more to my bill. I said no thank you and left without anything. Glad the kids were able to eat. I will not be returning as this is super frustrating.
Shawn T.
Place rating: 4 Cleveland Heights, OH
Great cupcakes. Ice cream is delicious, many many Flavors! Comfortable seating, plated seating. Great parking. Friendly staff!
Laura W.
Place rating: 3 Lakewood, OH
I haven’t been here since they moved from their old tremont location. I got 4 cupcakes. I tried them all, but didnt love any of them. They tasted fresh, but there was nothing impressive about them, nothing that would make me want to come back. My favorite part of one of the cupcakes was the filling in the apple cinnamon. That was great. Also the apple compote on that cupcake was pretty good. The frosting texture was sort of odd on all of them. Like gel and whipped cream mixed together. The cake tasted good but nothing special. I have had boxed cake mixes that taste similar. The cupcakes were all big and nicely decorated. The shop was big and clean. I just wasn’t into the cupcakes. :/Their cheesecake looked like it might be good. Maybe i will try one of those next time…
Deanna E.
Place rating: 5 Cleveland, OH
I came here last week after work. I chose the brownie bites and 4 cupcakes. The cupcakes I chose were(in order of picture) Salted caramel, the best one imo, Apple, espresso, and the signature. They were all very good. The signature one had a cookie on it that was great, but the filling in the cake was way off center and too little in quantity other than that everything was perfect. The brownie bites are super yummy.
Allie C.
Place rating: 5 Cleveland, OH
I absolutely adore A Cookie & A Cupcake and their sister shop Churred Ice Cream. Their salty caramel and grasshoppers cupcakes are to die for. Just the right amount of moist cake to sweet fluffy frosting filled to perfection with just a bit of either the caramel sauce in the salty caramel or mint frosting in their grasshopper. ACAC also servers Gluten Free(chocolate, vanilla or red velvet) just make sure to ask what they have in stock that day if it’s not in the case already. They also have vanilla, chocolate and red velvet Vegan cupcakes on a rotating basis. If you come here for ice cream I recommend the captain crunch, they use cereal milk to make the actually ice cream — it’s just like having a bowl of the cereal. AMAZING! TIP — they also release special limited edition flavors on Fridays so make sure to follow them on social media to keep up and make sure you don’t miss something truly luscious and unique.
Ashley L.
Place rating: 5 Westlake, OH
Yum! Enjoying my thin mint chocolate cupcake as I write! Plenty of thick, delicious frosting with a perfectly fluffy cake underneath. They also have Churned ice cream, with unique flavors such as a savory Garlic ice cream(It’s actually very tasty!) and Lavender. I would have liked to see more interesting cupcake flavors…(Think Irish Cream or Bacon-Topped), and my only other critique would be to spruce up the store a little…(think chic chandeliers, fun tables, a fresh coat of paint) and the cupcake display seemed a little empty and not presented as nicely as I would have thought. With a few improvements I can see a lot of couples and women to stay for a cupcake and coffee after dinner at one of any one of Tremont’s lovely restaurants. Be back soon! Mmm!
Kirsten S.
Place rating: 5 Rootstown, OH
I make it a point to stop here for a cupcake every time i am in the area. Love the flavors and combinations, and their ice cream flavors are to die for as well. Highly recommend!
Gloriel R.
Place rating: 5 Cleveland, OH
What I loved the most was the friendly service and knowledge of not only the deserts but the history of the place. The cupcakes are great and the flavors go so well together. Nutella cupcake was just perfect not too much to get your tummy hurting but just enough to make the perfect combination of chocolate and hazulnut. As for the ice cream, cashew(a flavor I have never tried) left me wanting more than just one scoop and the pictures of the wedding cake’s have a potential buyer(simple yet inviting and pkeasent) Great place
Mike D.
Place rating: 3 Temperance, MI
Overall, very tasty with many seemingly unique flavors. HOWEVER, there is no public restroom. It’s pretty inconvenient when you have kids with you.
Megan T.
Place rating: 5 Cleveland, OH
I absolutely adore this new location! I stopped in to get boss’ day cupcakes and, as always, they were prompt and courteous. The new space offers so much more for this little shop. I look forward to bringing my husband here in the future for a date night!
Precious R.
Place rating: 5 Cleveland, OH
I used to go to ACAC a couple of years ago. I don’t know why I stopped! The shop is so cute & the employees are very friendly & helpful. They always have a nice variety of cupcakes that are fresh. Their cupcakes aren’t topped with a ridiculously amount of super sweet frosting. Their frosting is sweet but not overly sweet like some other cupcake shops. The cupcake part is moist & is filled with either icing or with a filling. I love that little surprise when biting into their cupcakes! My absolute favorite cupcakes from here is the salted caramel, red velvet, & the pb cupcakes.
Ashley O.
Place rating: 5 North Olmsted, OH
These are my favorite cupcakes in the Cleveland area with salted caramel being my favorite. I order these all the time since they always sell out!
Aries L.
Place rating: 5 Cleveland, OH
This would be my second visit to the W.14th location and didn’t disappoint… well maybe a little. I had my taste buds set on the Salted Caramel cupcake but they didn’t have many cupcakes left. Besides the vegan cupcakes, they only had maybe two or three flavors left, so I opted for the Red Velvet. The cream cheese frosting is really good and creamy(with a little extra surprise in the middle) and the cupcake itself is moist. I did post on the old location’s page in regards to the ice cream which is really good. Definitely a return visit and get my hands on the Salted Caramel Cupcake