A friend found mold on her bread and the manager wouldn’t even refund her! He wanted to make her a new sandwich! I’ve gotten sick from here DONOTGO.
Samantha T.
Place rating: 1 Burbank, CA
Time and again my boyfriend and I give this Subway a chance and every time we are let down. The most recent issue: I ordered a Buffalo Chicken sub through the drive-thru(my first mistake), got all the way home and THEREWASNOCHICKENONTHESUB! After driving all the way back, I get a blank stare from someone claiming to be the next best thing to a manager(apparently they don’t have a manager on duty at all times) when I expressed my discontent. Thankfully, another staff member competently made me another sub. There are many, many issues with this location. Most Subways that have a drive-thru seem to have a second food line that is specifically for drive-thru orders. This one does not so it takes twice as long to get your food because the workers are trying to make subs for both in-store and drive-thru orders off of one line. I think this is partly to blame for my missing chicken during my last visit. Usually I end up with a sub where the bread has been cut all the way through so it’s difficult to hold the sandwich and eat it without making a mess. We’ve experienced flat breads not toasted on more than one occasion, though I have been told by staff flat breads«must» be toasted. Overall, I am high dissatisfied with this Subway location and will be going to another store from now on. I wouldn’t recommend this place to my worst enemy.