Auto World Automotive

Hands down best place in town. Very helpful and professional.
Referred to them by a neighbor who had previous work done by them and were very happy. I brought my car to them for noise in the front of the vehicle. They took it right in, diagnosed it, and had it fixed really quick and for less than I expected. I haven’t had a problem since! Very honest and genuine. Will recommend them to everyone I know.

Auto World (aka Ted’s Automotive) now operating at 2094 Market Street, Concord is absolutely the worst mechanic shop I have ever had to endure. I was referred to Ted’s through a friend and the dynamic at this place is strange…
Ted, the mechanic, replaced a clutch for me and while the car was there, Randy decided to replace the slave cylinder without checking with me. When I was surprised by this and gave the slightest inclination of discomfort, he absolutely flew off the handle at me on the phone and said he didn’t want to be paid for the entire job. I spoke to Ted separately and he did want to be paid, so I sent him a check for $ 650 worth of labor, every cent I agreed to pay. When I got my car back, the clutch was slipping — not even good mechanic work. I didn’t want to take it back until I was absolutely sure it was clutch related, because I didn’t want to deal with them again. I recently confirmed it was clutch-​related, took my car back in as agreed with Ted (since he said he felt bad about how Randy treated me and to let him know if I needed anything), and I was ran out of the shop by Randy and his gang of Concord white trash saying I never paid for the Job. Ted then arrived, and claimed not have been paid either, even thought the $ 650 check was cashed. At which point I called my bank to confirm the date and gave it to them. This place is a bad mechanic shop, has terrible customer service, and is dishonest. I wouldn’t go back here if they paid me. Save yourself the headache

I was referred by oil changers at Treat & Oak Grove.
I towed my car there & discovered it’s a 3-​generation family business.
I found them honest & funny!
I didn’t expect to laugh that day!
They came in under budget & ahead of schedule.

Car broke down and was told this is a great place to go because they will get the car done fast. And wow did they. 3 hours after dropping it off the car was done. Thanks guys for being so welcoming and fast.

My car overheated on the freeway, and I was stuck on my way to work. I have AAA so I called them and waited for the tow truck. The dispatcher said I should try a shop in Martinez, CA which was near by, when the driver came, he asked if I had a shop, I said, «No.’ He suggested Auto World. I knew no one, so I said fine… it is AAA, right? They towed me there and dropped me off with my car. As I sat in the office waiting, I was reading reviews for the business and the hit and miss reviews for this spot left me with a sinking feeling. I decided to hang in with them and wait and see and I am glad I did.
It turns out my Acura had the wrong radiator cap: which meant that the coolant was leaking out… They found the problem, and replaced the part. I paid for the service and was done. I realize that many times folks define great by the amount of money they pay: if it is expensive, it was not good, if it was cheaper, then it was better. I thought it was great because they found the problem, told me what it was and charged me accordingly. They could have bumped it up, done tests, replaced parts but they didn’t. I was happy and I feel they were a great spot. I was happy to meet them and have them work on my car. I will be back as needed.
They were friendly, helpful and had good suggestions for my car. I am a fan. Thanks to all.

AUTO WORLD has always been honest &fare. I would send anyone I know to them, cuz they will treat them like family & never tell you to get something if ur automobile doesnt need it

Working with Randy at AutoWorld Automotive was probably one of the best experiences I’ve had involving one of my cars. He was thoughtful beyond expectations, stopping behind my car and then waiting with me for the tow truck to arrive because I was in a tricky place on a busy road. He was honest and professional and kept me informed through the repair process. I highly recommend this repair shop and Randy.

I had some troubles with my old truck but couldn’t figure out the problem. Randy and his guys got it figured out then got the work done within a speedy time frame.
I will take all my cars to these Guys and I’ll be sure to pass their name on to all my friends.
Quality work; done in a timely manner.
Not gonna lie they come off a little gruff. But if you see past that they are honest and diagnose the problems accurately. So if you want to go hear pretty music and sip a latte then this isn’t it. If you want real mechanics who have years of hard work and greasy hands you’ll want to go here and get it done right.

This auto repair business should come with warning of «Consumer Proceed with Caution» as these folks lack the technical expertise to repair vehicles. I have an older Suburban and brought it to Auto World numerous times over several months to repair a service light issue. After the first attempt and their «repair», the warning light came on again. I returned several times for repairs and on each ocassion the repair was something different. It is my opinion that they «guess» what repair is needed because the error code on the diagnostic tool may not be specific and their lack the technical skill to diagnose the problem. But in all fairness, if you just want your spark plugs changed or a car wash, this might be the place for you. Never again.

Was referred here by the tow company after my car overheated. They told me it was one thing, and then after replacing the part and charging me, they told me it was something else that was much more expensive. The mechanics were thoroughly UNPROFESSIONAL, and I am suspicious of why I was referred to them by the tow company in the first place. I’m pretty sure they didn’t do an inspection of the vehicle before doing their repairs, and it took serious chiding to get them to not charge me for the labor. They still charged me for the parts I didn’t need though. I would give them 0 STARS if I could.

My Acura took a dump on my way home one day. Found out I needed a new clutch kit from another place that charged way too much. I too had the tow truck driver recommend this place because it was AAA Certified and on their list of recommended shops, per the driver. So we said, «What the hell!?! Why not?» It’s a local business and family owned/​ran. When we got there the owner’s son helped me out. He pulled up the prices of the kit I needed. He then did some thinking and told me the total with labor. It was a couple THOUSAND dollars cheaper them the previous place… On top of it he told me it would be finished late that day. And I could pick it up in the morning. Deal! Cheap price, fast turn around, no question what I should do. I did wait a couple of months before writing my review to make sure the car problem was correctly fixed. So far the car is running great. And I have had no issues. I give this place 5 stars, but more like 4.5 stars! The price was great and the turnaround time was excellent. They called with updates and even brought the car to me because they knew I was without a vehicle and had my two girls under three with me. That was a nice touch and very appreciated.

I actually agree with the other reviews here. I went here three times to get my car fixed because they were close by. Big mistake. The first time I was charged a huge fee just to get my car checked. The repair they wanted to do was estimated at over $ 500! I said I can’t afford that. He lowered it to $ 420 and I just said no. I can’t afford it.
A few months later, I took my car here for an emergency repair. Water pump was broken and coolant was leaking everywhere. They fixed my car on the same day but did not finish the job. The coolant in my car was not flushed nor replaced. I told them before I pulled out that the «coolant» light was on. They said it will turn off later. I had them check anyway and they all realized that there was no coolant in it even though they charged me for it. They apologized and put coolant in it.
Last time I tried it there, one of the older mechanics started shouting at me for not maintaining my car correctly. He said bring the car in and see what they can do. I didn’t. I refused to go back there and will never take my car there. I think they overcharge and only pick and choose the customers they like. I agree with the other reviewers that they belittle some customers and have seen them mistreat one other customer during my visit. I wonder if they’ll actually respond to these reviews. Even so, I don’t care. I no longer live near them. I have since found a different shop in my neighborhood that trumps this one.

My XC 70 Volvo, 2001, sprung a serious oil leak. I had intended to have it towed to Walnut Creek where the independent dealer was. The tow truck driver said why not take it to the shop that is AAA certified and was within ½ mile of where we were. He said «after all, all cars are alike when it comes to oil systems. MISTAKE — the owner of the place where my car was towed to was telling me I’d need to replace the water pump in addition to fixing the oil issue — WITHOUT EVER EVEN LOOKING UNDER THE HOOD! Glad I keep all my service records. I was able to call him back and tell him I had the water pump replaced only 20,000 miles ago. So then he trumped up something else AND never called me to say that my car was ready or that there was a delay — The first time I had to call him was when the car was supposed to be ready. The excuse for that day was that he had gone to Volvo but came back with the wrong part. Next day — again I had to call him and this time he told me that he dropped the part and had to go get another one. Next day I had to call again «Oh yeah — it will be ready this afternoon». When I picked it up, I witnessed him belittling his office staff and making derogatory statements about the tow truck drive and another employee. I drove out of there never wanting to see this place again. Two days later, I lifted the rear of the car to put my quilting items in the back — and low and behold, there sits the under pan of the car — they had never put it back on = finished the job! And to top it off, as I drove back to the shop, as I was slowing to down to a stop, my engine just up and died. Fortunately, they put the under pan back on and lucky for me, the Volvo did start up again and I high tailed it out of there. I told them that even if the car hadn’t started then, I would have had it towed somewhere else. They were never going to get their hands on any of my vehicles again. I have gone back to my reliable & honest mechanic in Benicia (Chris’ Engine and Auto).
If AAA actually has their fleet serviced here, I would be very concerned over the quality of the work and whether the work being done is really necessary.