Elliott & Son Roofing Co

We had a new roof and gutters installed about 1 week ago. Norm and Ruben are great to work with. They were available to answer any questions I had either on the job site or over the phone. Very professional and honest! It is nice to do business with someone you can trust.

If you need a new roof, read this. Noticed that the negative reviews were either by people needing quick repairs to their leaky old roofs trying to make them last or by people having personality issues. Whatever. We needed an entirely new roof for our 2,700 sq. ft. one story home in Danville. Elliott and Son was the lowest bid of 3 bids received. They were prompt, professional and did a great job. The site was cleaned up at the end of each day. When there was a threat of rain, the roof was covered in plastic. Not a single complaint. Thank you Elliott and Son for a great roof!

I closed on my new (old) house in Walnut Creek in July and by the time I realized I needed a section of roof replaced, El Niño hype had caused roofing companies to be slammed with business. I chose Elliott based on the Unilocal reviews and was not disappointed! Norm, the owner, sent his guys over to cover up my leaky roof with a bomb proof tarp so that my house would be protected while waiting for them to be able to schedule me. When they were finally able to replace the roof it was done with the utmost care and respect for my property. Every single person I dealt with was professional, respectful, and eager to please. They took care of me before, during, and even after the job was completed making sure I was a satisfied customer, and I am! Thank you, Norm!

Norm, the OWNER, just called me insane, laughed and said he was so busy that he didn’t need my business! Wow, with an attitude like that I wonder how they are even in business much less busy.
This all started about 8 weeks ago when we decided to get some minor repairs done on our roof before the rainy season started. Based on the good reviews for Elliot & Son here on Unilocal I gave them a call. I was told they were so busy that I’d have to wait at least 2 weeks before they could send someone out to give an estimate. I waited the 2 weeks, the guy showed up, got on the roof, did his thing and was done within 10 min. The next day I got the quote for $ 450 for some very minor repairs. I had our handyman look at the roof and give me his thoughts and he said it was a bit expensive and that he could do the work for half the price. After talking with my husband about it we decided to go with Elliott & Son as we wanted to be sure that the work was done properly by a licensed and insured company just in case we had any issues in the future.
I replied to the emailed quote within a day of receiving it saying that we did want to use their services. The next day I got a reply from Charles saying that the next service appointment wouldn’t be available for another 4 weeks and that they would give us a call closer to that time. I replied and said we’d be waiting for their call. My husband was annoyed at the long wait for such a small job and asked me to give them a call. I called and spoke to a woman, explained the situation and asked if they could give us a call if there were any cancellations. She said that they were really busy but if something came up she’d give me a call. I thanked her and said that was fine and that we’d be willing to wait the 4 weeks if nothing sooner came up. I asked her if there was anything that I needed to do or if there was a rough estimate as to what day in 4 weeks and she said no and that they would give me a call. Seems strange to me that they couldn’t give me an actual date but nonetheless we waited the 4 weeks for a call that never came.
5 weeks went by and still no call, no email, nothing. I gave them a call and was told by the same woman who I had talked to before that they were really busy and wouldn’t be able to come out anytime soon. Frustrated and confused, I explained the situation and that I was told they would call me. She said Norm was gone for the day (3pm on a Monday) but that she’d have him give me a call. 24 hours later and Norm calls. He was not at all apologetic for wasting our time (we could have had the repairs done by someone else weeks ago) in fact he was beyond rude and cocky! He just kept bragging about how busy they were and that they had a lot of big jobs going on. He said they couldn’t come out till mid December (my first call to them was in August) and that they were SOOO BUSY! At that point I was annoyed at them for wasting our time but even more annoyed by Norms arrogance! I cut him off as he was just continuing to brag and said that he was being very unprofessional and that I couldn’t believe that they could have such little respect for a potential customer’s time. That’s when Norm started yelling, yes, YELLING at me and said I was insane, laughed and said he was so busy that he didn’t need my business!
El Nino is said to hit in 2 weeks so now I have to scramble to find someone to do these repairs in such a short amount of time. Apparently a $ 450 job is just too small of a job for Norm and his crew to take seriously. FYI– We bought our home this year so we planned to put off big repairs for next year for tax reasons. One of our big repairs for next year is to do a new roof for our house as well as for our detached three car garage. Glad I got to see their true business practice now!

I’m disappointed to have to write a negative review, but I’m not happy with the treatment we have received from Elliot and Sons. We hired them to take a look at a small leak. Norm said it could be fixed by «sealing the pipe.» Had the work done, but when the rain returned the leak remained. When I called the company the receptionist said she would relay the message and have someone call me. No one called. After a month I called again. Finally Norm returned my call and the first words out of his mouth were, «there’s no warranty on that work.» Terrible way to do business. It was a small job that could have led to a bigger job, but I won’t be hiring Elliot and Sons in the future and would not recommend their work.

Great experience from the first phone call through the completion of the work. On time, neat, clean and polite. Couldn’t be happier. Would recommend them highly.

I give E& S actually a 4.5 and the only reason they don’t earn a full 5 star is simply because of their communications. They need to be more timely with keeping the customer informed on where they are in the que. Other than that — they are a full five stars for their workmanship. They handled our HOA of 12 duet homes and looks like they did a fantastic job of cleaning our roofs, removing crevasse debris, replacing broken tiles, instaling new rubber collar on our roof vents and painting the vents. A heavy rain came a month after their work and no one complained of leaks — that’s big when it comes to men walking on 25 year old tile roofs. And to boot — one of the units had a leak during the December storms prior to our scheduled maintenance work and E&S was on it right away to cover it and keep the area dry and protected until they could come out and fix it.
They are booked so far in advance, it took us almost three months to make it up on their que… with all this work, I’d recommend hiring a part-​time customer service person to keep up with emails and que notices on a timely and frequent basis.

My wife and I love watching HGTV and This Old House. Holmes on Homes has taught us a lot about what to look for to fix around our house. One day we were outside and noticed we only had gable venting with no vents at the eaves of the house. Since we have learned bad air circulation leads to moisture buildup, which leads to mold, this is something we knew we had to address. At around the same time we had some rain and we noticed our skylight was leaking in the corner. Ok, time to get this all fixed!
Elliott & Son were very prompt in sending someone out to look at the roof and skylight, provided a quote very quickly, and when we had the work done, it was finished in a day at a very fair price.
I would highly recommend them for any roofing work you need done!

We got several bids to have some 20 year old solar panels we have used to heat our swimming pool removed and repair the roof to prepare it for the installation of Photovoltaic Solar panels. Elliott and Son was GREAT to work with. Their fees were very reasonable, they actually listened to what we were looking to accomplish and worked within those parameters (not all of those who submitted bids truly listened). They were timely, completed the work within one day, and they also coordinated with an outside insulation firm to add additional insulation which could only be accessed while portions of the roof were removed. I would not hesitate to hire them again, or to recommend them to friends or family.

Had a roof leak. they were out quick, assessed the problem and made the repair. I had a great experience with everyone involved. Repair cost was reasonable and competitive.

They did two seperate repairs on two properties for us. They scheduled specific repair men, who were experts in the specifics of the work rather than just sending out a novice. We have dutch guttters (awful construction and maintenance) and Elliot and Son were the only company who understood their construction and maintenance/​repair needs. Other companies wanted to replace the whole roof. And, they guaranteed the repairs for 2 years.

Full disclosure: my wife and I weren’t actually customers, and here are the reasons.
The story: we tried to be. We contacted Elliot and Son for an estimate on repairs. They scheduled someone to come out and take a look. The day arrived, the person apparently showed up (we were told we didn’t need to be there) and we waited for the estimate on repair.
And waited.
Two days after the promised estimate delivery date, I contacted the company to follow up. There was a one-​day delay and then the estimates arrived in my email. While the estimates were descriptive, there wasn’t a price breakdown on the work offered and that bothered me a little.
The prices were definitely competitive and E&S does offer a guarantee on their work, so good for them.
Then I called and asked for an estimate on a re-​roof for a section of the house and were told that would be no problem. This was on a Thursday, and I was told an estimate would arrive on the following Monday or Tuesday, so we waited.
And waited. And waited a little more.
Come Friday, 8 days after the call for a re-​roof estimate, I follow up with them again. Apparently more inspection was needed on-​site, yet no one bothered to contact us about scheduling this. At this point we felt that if we can’t depend on them to follow-​up with us on estimates and assessments, that we can’t really trust them to follow through on their work either. Since it costs us money to miss work to meet them during their working hours and they haven’t proven themselves dependable in following through, we decided to take our business elsewhere.
Of course, by this date the weather has turned rainy and so we’re going to have to suffer through a bit more rain impact upon our damaged roof because we were waiting on these guys. Wonderful.
So my review is based on the company’s lack of respect for our time and situation. The work may or may not be good, I can’t say. I don’t imagine we’re going to find out.

I had two residential buildings that required a complete tear-​off and re-​roof. Elliott & Son’s bid was very competitive. I had several bids but each roofing company had slightly different approaches to the job. After asking many questions, I became convinced that Elliott and Son really understood what they were doing and they had a great understanding of roof systems.
Once the job began, their workers were very neat and took time to clean things up at the end of each day. They completed the job on time and did a great job of cleaning up the entire site when the job was finished.
I’m VERY happy with the job they did and would whole-​heartedly recommend them to anyone who needs a roof job.
Paul
P. S. — It hasn’t rained yet… and although I absolutely don’t expect the roof to leak — if it does I will update my review!

5 months ago this company came out and gave me at 3200 dollar estimate to fix my roof!!! They also said that once they got into the job it may be more depending on what they find. There was also another company in my area (concord) which also had a 5 star rating on Unilocal. (So 2^nd opinion, The other company gave me a $ 500 dollar estimate. So two companies. Both 5 stars naturally I picked the cheaper of the two and after all the rain, no leaks!!! This company may be very good and are great workers but they sure want to take all your hard earned money!!!

We are so happy we called Elliot & Sons!!! We discovered a huge leak during the last rainstorm and didn’t have time to get it fixed before the next storm hit. We didn’t think we’d be able to get someone out during a storm, but we called then and were shocked to get a same day appointment. The leak was fixed within an hour, and the guy who came out (Francisco) was incredibly nice. Thank you Elliot & Sons for saving us a ton of time, money, and stress!

I am happy to give Elliot & Son my highest rating for the repairs they made to my roof. They finished the job a week early, on budget and even did a little more works than was on the bid. Everyone there was friendly and responsive to my needs.

Excellent service and prices are reasonable. The guy that worked on my roof was professional, respectful, and cleaned up every inch of the work area and surroundings. He was detailed in the work. I am more than happy and will use Elliott roofing again. First Class service. ~ Mike

The roof on my house needed replacing. I contacted three roofing companies. Charles came over and discussed the options and then provided me with a cost estimate including repair to some dry rot that had occurred. The price quoted was less than the other bidders.
When the re-​roof was started several weeks later it was done efficiently and the job site was always clean at the end of the day. I now have a new composition roof that was installed by very competent and professional company. I am very happy with the work that Elliott & Son Roofing Co. did on my roof.

We had Elliot & Son Roofing of Concord, CA, install a metal shake roof on our house in 2004. In 2012 I noticed one of the skylights was leaking. I rang them up, and Charles was sent out to take a look-​see to determine if the leak was caused by a problem with the roof installation. Even though it turned out the leak was caused by the aged skylight, that another company had installed prior to us buying the house, Charles fixed the skylight to stop the leak. Being so happy with that service he provided, I later called Elliot Roofing back to have them install gutter guards.
The roof looks great, but I noticed in early 2014 that it appeared when it rained, the water was not draining off the roof the way it should have, and was causing damage to the wood beams. This time the owner of the company, Norm, came out after I described the problem, inspected the damage, and took photos.
Norm ran the issues by his metal roof expert. Francisco, and later called us to tell us he would find out what was causing the problem, come up with a solution to fix it, and repair any damage. Norm advised he was giving me «his word», that he would have the problem addressed and take care of any damage. I could tell just talking to Norm that he is a man of his word, and he wanted to leave us being happy, and satisfied customers. Norm is clearly a proud business owner that stands by his company’s work; increasingly rare these days. Norm said that the only stipulation was that our job would have to be fit in with other existing jobs, essentially asking for our patience, which we had no issue with.
Francisco came out on a number of occasions and replaced all the wood that was damaged from the drainage problem, and re-​worked shakes so the roof will direct rain water more efficiently. Based on all of our interactions with Elliot Roofing, they are without doubt a first class company that goes the extra mile to leave their customers happy. I recommended Elliot Roofing to my sister, and she also had them replace her roof, and is calling them back in the near future to have further work done to her house.
I highly recommend Elliott & Sons Roofing to anyone who needs a new roof, skylights, gutter guards or roof repair. The employees that I have dealt with have all been professional, honest, and forthright.

I had several minor roof repairs done including cleaning the gutters. Cost was reasonable, they were able to get the job done fast and they cleaned up everything very nicely afterward. I would definitely recommend them to anyone needing roofing.