VIALARM Security & Fire

So I was in need of a security system for my new home. After a fall out with ADT (a-​holes refused to give me the lock out code for the alarm that was present in the home from the prior owner — how can that be legal, i gave up arguing after about the 10^th phone call). Enter Vialarm. I found them via google. Just so happens that they were also installing the security system in my work. Small world.
I have no significant complaints. They are affordable first and foremost. Don’t let ADT and the big guys trick you into funky multi year, heavy cancellation penalty contracts. My total security system was 400 bucks and my quarterly monitoring is $ 50. Now granted I was able to use the existing door and window contacts — this may be where the prices get high, I dunno. The $ 400 covered a new security panel and labor for the install.
My install wasn’t without hiccups. I think primarily b/​c they don’t typically do home security. I think they are trying to branch out from commercial to residential. I had issues with the wireless system and the zone configuration. Basically b/​c of a jacked set up I ended up using one of my freebie calls with the police. I think you get two, after that they start charging you. A zone that was no longer active kept pinging — and when the monitoring service couldn’t reach me they called the cops. I guess that’s good. Well Vialarm and company figured it out and I’ve been great ever since. Minor annoyance, that at the time was fairly major b/​c my alarm was going off at random times. But again, Vialarm as a whole (from owner, to Joyce in the office, to my tech) were awesome trouble shooting and being accessible when I was freaking out on a weekend b/​c my alarm would not shut off. Yeah these things only happen to yours truly. LOL