The UPS Store

This store already has 10+ negative reviews and I surely wish I would have read them before going to this store. I already reported this store to Corporate Headquarters and they will file a formal complaint against this store, however, I do not understand why this man continues to be allowed to operate a UPS Store after all of these negative reviews. Before driving a half hour to this store, I called over and over hoping that they would answer and the phone went directly to voicemail. There was no way to leave a message. The voicemail states to keep trying to call back which is what I did. When I pulled up to the store, the man who I think is named Norman was resting in his chair with his arms above his head with NO ONE in the store. I called from my car while watching and again, he did not get up to answer the phone. When I went into the store to tell him, he was rude to me and shook his head and blew me off. I even tried to call from my phone while he was standing there and he could have cared less. I asked him if he was the manager and he said yes. I asked him who he reported to and he said «What’s it to you?» I told him I was going to report him and he sat back down and said «Go ahead, I am afraid!!!» (Sarcastically) I was unable to get his name or his manager’s name, so I called the next day hoping to get another person on duty to tell me his name, it had to be him that answered because when I asked him if he was working the night before, he hung up on me! I informed UPS and I will let my friends and family know to stay far away from this store!

Went in to mail a document to NYC — needed it to arrive by end of next day. I had checked the UPS website and it said there was a guaranteed ground option for $ 8.65. Store owner quoted me 2 air options before he rattled off 2 air prices and times so fast I could barely understand him. when I asked about the ground option, which he didn’t mention, he said that wasn’t a guaranteed option, even if the website said it was. Taking groupd out of the picture, the least expensive UPS
option for guaranteed next day delivery was $ 22. He was so rude and nasty that I decided to go to the post office, where it cost me ~$ 16. The owner called me an idial as I walked out. Actually I was pretty smart to not spend an extra $ 6 over the post office for the exact same service. and since the website says the ground option was guaranteed for my delivery, the owner shouldn’t have contradicted the website.

Absolutely terrible customer service. Employee angrily complained when I brought in my package about everyone waiting until the last minute to mail packages. I hope I never have to mail another packagen from there.

Wow! I’ve never sent a package in my life and whoever that guy is that works there scarred me for life. He was SOOO RUDE!!! I’ve read other bad reviews about him on Google review… he’s not mentally sane!