Bicycles Plus

Mike and everyone at Bicycles Plus Rocks — and they care!
This is the only place to buy a bike.
I wanted to upgrade to a road bike, had a price point I liked, and had done some basic research before shopping. I test rode several bikes at various stores in the area. Some salespersons listened to me and tried to find something that would fit my needs, but others seemed to barely care as to what I was saying.
So, I went to Bicycles Plus in Coppell to see if they could help. Mike greeted me and listened to me explain what I was looking for (with the limited knowledge I had, I knew I wanted a Cannondale). I had questions about differences in brands and other items, and he was patient, but not pandering. Within five minutes, Mike pulled a bike that I test rode and liked that was also within my price point.
However, I wanted to wait and think about the decision. At no point did Mike make me feel as if I needed to buy the bike immediately. He was a patient guy, even if he joked that I would be back. He was cool — not a creepy salesman or some teenager who doesn’t know bikes.
When we returned (after visiting one more store to test ride a different brand), Mike then pulled another Cannondale that better fit my needs and I was sold! It was perfect for me! We purchased the bike, and also new pedals and shoes after Mike made suggestions as to which ones would fit my needs. In addition, they also fit my frame to the bike — this had not been done for me before and made a world of difference.
Less than two weeks into my new bike honeymoon, I was hit by a car while riding. Thankfully, I was not too damaged, but my brand new bike was pretty messed up. I dropped it off at Bicycles Plus, and they were more concerned about me than the bike. The guys at the shop were able to pull a quote for repairs for insurance, inspect every inch of the bike and my gear to make sure it was all still safe and working, and fixed the bike in 24 hours! Mike personally called me to see if I was doing okay — seriously, who does this anymore? They actually have customer service!
Overall, this place is great. I would give more stars if I could. There are closer shops, and bigger shops, but Bicycles Plus in Coppell is MY shop. It should be your shop, too!

Purchased my Orbea road bike from another bike shop. Love my bike but was having some almost immediate shift problems and knee pain. Visited Mike who was less than impressed with the way I was fitted to the bike and its initial set up. He made some meaningful adustments and gave me his full attention and expertise. My knee pain is gone. Based on my experience with Mike I would highly recommend this as your LBS. Plus ask to see his stealth bomber Cannondale… its the more strong.

I think this place is awesome. They’ve perfectly restored and upgraded 2 second hand bikes for me. I’ve also purchased a new bike from them. I buy accessories and ask them to install parts I’ve purchased elsewhere. The bike I bought from them was less than Trek catalog price (to me, that’s awesome). Their accessories prices are about what you would expect. They really listen to the customer and pay attention to what I’m asking for, and they deliver. I’ve had them replace handlebars, install tubes and tires, replace shifter, straighten dérailleur, install saddle, fix gears twice, etc. They can do it all. Listen to them when they talk about their service pricing and have them do multiple parts all at the same time. It can really save you a bundle.

Went here because I had messed with bike and had evidently ended up destroying my left crank arm and bottom bracket. My first visit, I was explicitly told that I just needed to replace my left crank arm, so I did that. Walked out satisfied and happy.
THEN about a month later the arm loosens up again and I take it in again. They told me that it loosened up because the bottom bracket was warped as well, and that I would need to pay for all the repairs and replacements despite not having been given all the necessary details originally. In what world does it seem that that’s okay? I decided that I would go ahead and let them do this replacement but probably not go back for any more help from now on.
Then, to top it all off, the bolts on my crank weren’t tightened after I got it back and as a result I’ve lost two of them. I am not even going to try to get recompense for my money because I know it won’t be given. I ride a fixie so it has very few parts to begin with, so my question is this: how is it possible to mess this up this bad?
To too it all off I’ve always been treated with contempt when I go in there. Not really a nice place with not really nice people. This place is about five minutes from my apartment in Irving but I am now going to be driving into Dallas to get my repairs.

Though this is long overdue, I have to rave on this location for the great experience I had there.
I called a week and change before a big race because I was having some serious saddle pain issues that I had previously attributed to not spending enough time on the bike during training. However, I figured that having a bike fitting couldn’t hurt, since I hadn’t adjusted the bike since buying it a few years ago (please withhold your judgement…) I spoke with the store manager, Jeremy, who talked me through my domestic dispute with my saddle and made an appointment for me the next day to come in.
Upon arriving for my fitting, Jeremy was incredibly helpful and really took the time to play around with the adjustments on my bike. I noticed a huge difference in my posture immediately, even before getting my bike out on the road for a test ride the next day. In all, I spent about an hour in the store and enjoyed how helpful and friendly all of the staff were. They also play great music in the store, so I’d go there just to hang out even if I didn’t have a bicycle issue.
The only reason I’m docking one star is because this location doesn’t have much in the way of triathlon apparel selection, but I suppose that’s not really their primary focus.
In all, I walked out of there with a vastly more comfortable bike that was also freshly cleaned and oiled, my new favorite pair of bike shorts, and a go-​to place for any bike issues I have while in Dallas!

Great service! I’ve been to Richardson Bike Mart, and this place beats them hands down in service. They don’t have the elitist attitude, because they work for you to become a return customer. I purchased a new road bike from them last fall, so I brought my roof bike rack in for them to check my installation from when I had taken it off and reinstalled it myself. It took two of them at least 30 minutes to fix because I have a hard to fit Mini Cooper. (It took the first original shop an hour.) They didn’t charge me. (I had purchased it elsewhere in 2008.) They just asked that I come back. I highly recommend this shop.

Awesome people work at Bicycles Plus! They have been so generous to Coppell schools! Thanks for all you do!

These guys are fast, knowledgeable, friendly and know their stuff. Not a bunch of bike snobs.
Bought a bike here, had service here. All good. I consider this my bike shop even though there’s another BP closer to me.

For 4 years I have had nothing but top notch service and friendliness from the whole team. I can’t give enough high praise for this store. Work is always done right and the price is always better than you ever expect. Hope that Bicycles Plus is in Coppell for many years of success!

Customer service is a lost art. I go into bike shops all the time, just not bicycles plus and this was another reason why. I went there because my road bike had a flat and I needed a tube. Got some help got the tube and out the door. Installed the tube and all of a sudden it blow up. Went back to the shop expecting to get a replacement free, the guy at the shop said it was my fault because I installed it wrong. Look I have been in sales for 20 years and that’s not the right way to keep customers happy and coming back. That’s why I like performance bike.

My aunt let me borrow her bike that hadn’t been used in awhile. I know nothing about bikes, and haven’t been on a bike that’s not stationary for probably over ten years. The tires were flat and I thought it might need some tuning up, so I took it to Bicycles Plus.
I walked in and was immediately greeted. I explained that I had a bike that may need tuning up, and he offered to help me bring it in. When we went out to my car to get the bike, he saw my dog and told me that I could bring him in, too. I love dog friendly places!
He brought the bike in for me, put it up on a lift, blew up the tires and checked everything out. I was even asked to get on the bike, to be sure it was the right height. Knowing I’m a novice, he could’ve tried to sell me accessories and services, but to my surprise, he said it was good to go. Cost free!
Thanks to the guys at Bicycles Plus for getting my new hobby off to a painless start! Now let’s hope it continues that way.
Sidenote: The store was easy to find, well-​organized and seemed to have everything one might need for biking.

I was really impressed with this store. Something happened while I was riding my bike and I was unable to shift gears. When I took it into Bicycles Plus everyone was friendly, knowledgeable and helpful. The mechanic diagnosed my problem, quoted me a price, and after I agreed, quickly fixed my bike. Great experience.

I have only gone here to get repairs on my bicycle. The staff is friendly and knowledgable. They don’t try to sell me other things I don’t need, but will make sound and reasonable suggestions that I usually end up taking. Repairs have taken a few minutes, but I only needed to have the tube and tire replaced when I did go there.
They have made my day the few times I have been here.

I think if you want to get into cycling, this would be the place to start. The staff here is very friendly and attentive. No lie — I’ve sat in this store for an entire day to watch the staff interact with their customers and I rarely saw an unhappy customer. Usually, the unhappy ones are people with unrealistic expectations about bicycles.
If you are realistic (in that a carbon bike will be more expensive than your Huffy), the staff will work with you and your budget to maximize your cycling potential. Everyone is very knowledgeable and won’t BS you if they don’t know the answer — they’ll just refer you to some other staff member that does.
I have bought 2 bicycles from this store (and a ton of other accessories) and if could, I’d buy 2 more. But my wife and my common sense won’t let me.

Went to Bicycles Plus today to find out a bit more about converting my old road bike to a single gear/​fixie (we don’t ride much and started out pretty clueless). They have a pretty big selection from what I can tell, but the staff there are the real selling point. One guy sat down and looked through craigslist with us for at least 20 minutes to try and find a good frame for my boyfriend, and the other took his number and said he’d ask around to see if anyone he knew was selling an old bike. They seem to really enjoy bikes and are quite knowledgeable, and they don’t try to pressure you into buying anything. Nice people :)