Once Upon A Child

I love shopping at once upon a child. They have adorable second hand clothes for kids. It has always taken a long time to check out because the store is small and they only have one or two people running registers.
I am not pleased with my experience with trying to sell my baby items here. Today I was told my baby items were stained and worn-​out. I spoke with them about one outfit in particular that is white. It had zero stains and was certainly not worn out since it was purchased brand new and only worn once. That is when they told me they had too much baby clothes from size 0 to 18 months. I saw on the 3 to 6 months rack for girls there wasn’t much of anything.
I’m very unhappy with the customer service. I’m OCD and I keep all of my children’s clothing in excellent condition.
I will probably shop there again but from now on I will probably sell my children’s clothes myself.

Excellent customer service. Purchased clothing quickly and at a fair price. Good selection of merchandise, always a pleasure doing business with this chain of stores. Highly recommended for parents of newborns to middle school aged kids.

Can only say good things about a place I can purchase gingham appliqued outfits for my son for $ 10 that would run me close to $ 50 at the baby boutique stores! Even better when those $ 10 outfits are 50% off during the clearance event! I have also sold my newborns clothing here and although I did not get much for the items — it was more than I would have gotten in a yard sale or nothing at all.

If you are going to sell something here, READ THE AGREEMENT! I took in a tote full of clothes, a bouncy seat, a swing, a playard, etc. They were extremely busy when I went in. I had to set up all the stuff so they could make sure it worked, which was fine. They gave me a price and paid me for everything except the clothes, which they said they could not tell me a price for them until tomorrow. I waited three days for them to call me. I finally called them and asked about the clothes. I was told that I had a store credit of $ 32.00. When I asked why it was a store credit, they said that their policy was that I had to call them within 24 hours of dropping the clothes off and either come get my money or take back the clothes or else I could only get a store credit after the 24 hours. I realize that it was my fault for not reading the policy before I signed the slip, but to make me have to call them and ask about my clothes, not knowing when they are going to be finished looking at them and giving me only 24 hours to pick up my money is a scam to me. If you can’t make it back in 24 hours and you dont agree with the price they quote you, then to bad for you. You can’t get your clothes back and your stuck with a store credit of however much they give you. This was my first time here and no one bothered to explain the policy. I should have read it, but I have taken clothes to Summer Kids who actually call you when they are done and I guess I assumed they were the same way. I

Great little second hand children’s clothing store! Everything is in very good condition. I’ve found some really nice winter items for my baby here that looked brand new. They also buy clothes or offer store credit for items customers bring in. This has worked well for me when I’ve received gifts that were the wrong size or season – I’ve been able to trade them for something the baby can actually use. I’d definitely recommend this store to any parents who like saving money. I do have to warn you that for some reason it is always really hot in the store. For that reason I’m subtracting a star.

This location’s quality has gone down recently. The store has an odor as well, that smells of dirty clothing. I think they should require the clothing to be washed or at least invest in a washing machine. Go to Collierville if you are looking for quality.

I’m a fan of this place! I’ve only been once but I found some great stuff for my newborn baby that’s on the way. (C’mon October 7^th!!) I think it’s deinitely a hit or miss kinda place and I probably won’t be there as much when the baby gets out of toddler stage bc then the clothes have been worn too much. But I highly recommend it for babies bc we all know babies never wear there clothes more than once IF that. I found a changing station that matched my crib perfectly and a few books to read to my belly. I like the place but I don’t know if I have much to say about staff bc they weren’t very attentive but hey that’s what happens when you hire kids. Lol. Also I heard the one in Collierville area has better stuff. But shhhhh it’s a secret lol

I would agree with everyone else that their customer service is nonexistent. Others have commented on that, so I will provide information on the main reason why I will absolutely never ever ever return to this store or any other OUAC. The reason is because the owner cares only about profit and not about people. Most people don t know that if a customer leaves their items longer than 24 hours after they are contacted to come pick them up, the items the store did not want are THROWN AWAY. Oh… and don t expect them to contact you even though they say they will. When I dropped off 7 boxes of clothes, I was told they were swamped and to wait for them to call me which is what I did. I called back two weeks later wondering why it was taking so long. The owner provided phone records that they called me the day after I dropped off my stuff. My phone records indicate otherwise. I know for certain they never left a message so my stuff was tossed. Yep… tossed in the dumpster in the back of the store without a second thought. I was going to donate the stuff they didn’t want. I couldn’t believe they did this, so I actually drove behind the store and got visual confirmation of this practice for myself. I’m trying to get the photos showing proof of this to upload.) There were numerous bags of perfectly usable clothes. In a conversation with the owner (Paul), I asked why he didn’t donate those items instead of throwing them away. He indicated doing so was not something that was good for his business and he made other donations the public did not see blah, blah, blah. Here s the reality… there are many many families in Memphis that could benefit from what his store throws away. Not only that, but his philosophy on this demonstrates what is wrong with so many people in this country who just throw away one item after the next without a second thought about what that does to the environment.

Yes we shop here for deals on clothing! More for our toddler than for our son; seem the older the more worn and not great priced. Downfall: we no longer sale our clothes to here without selling to another consignment first and bring our leftovers here. We were coming here and it wasn’t the fact that we didn’t get enough buck for our used clothing, the problem was we would buy something from here and if our daughter didn’t wear we would take to sell back with our other clothing and they wouldn’t take it! I bought it there yet they say they don’t take that! Makes no sense! Supposedly they go through a computer system, yet this system should see where they took it and sold it before… Also, do not take large amounts of clothing at once. Found out by taking too many and hardly none were taken, figured they didn’t go through it all, so we went back and took it in smaller lots and guess what, they bought! Only other downfall is the very worn shoe selection, I was very disappointed when I saw all those rough shoes in the bins. Oh and parking stinks, limited space.
So, shop here for clothing deals, take small amounts to sell at a time, and skip the shoes unless you’re a digger or want some play shoes to get dirty in!!! Jmo!

I think some people come in with unreasonable expectations. These are second hand things and everything loses value once you buy it and use it.
There were a couple things I was told
1: they don’t sell any diaper bags for more than $ 10, so you aren’t going to get a lot of money for any bag you bring in.
2: For other things (like our glider) they look up the lowest price in the area and have to make sure to beat that.
You get about 40% of that price. it’s pretty standard for a consignment shop.
The woman was very clear and explained everything to me and answered any questions I had.
I’m just happy to get a few bucks for my son’s worn clothing and shoes. They have great items there at good prices, if they paid me more for my stuff they couldn’t sell things at such a low price.

I am completely with Missy on this one. You can definitely find some cute kids’ clothing, and most are sold at pretty good prices. I have girls, and the stock is generally in better condition, as I have found girls aren’t quite as hard on their clothing as little boys are. I personally like to shop for shoes here, as my girls outgrow them so quickly. I can find a pair of gently worn Keds, or cute sandals at about ¼ of the price of a brand new pair.
The staff inspects all of the clothing very closely for stains, tears or wear. I think they even have special lighting to catch any little flaw.
Other items include toys, DVDs, hair bows, sippy cups, Melissa & Doug gear, strollers, diaper bags, kids’ bedding, and outerwear.
As Missy said, I most definitely would not recommend selling any items here. They give you peanuts. Go to craigslist or ebay instead.

This is a children’s consignment store. I am a fan of bargains and deals and with three young boys, I need all of the help I can get! This is a good store to find gently worn children’s clothes. The types of clothes you find here are usually basic, not boutique type of clothes (smocked or designer). I usually pick up a few pairs of jeans and pants for my three year old and sometimes get lucky and find Abercrombie shirts for my 9 and 11 year old. I have found the older boys clothes are more worn and not in as good of shape.
They do have a good selection of used books and DVDs and toys. They have plenty of strollers, pack n plays and baby gear. The key is to check back often if you are looking for a particular item.
I do not recommend selling your items here as they do not offer competitive resell prices. For example, I took a Petunia Pickle designer diaper bag that was in excellent condition. I used it for less than a year with one child. When it was purchased it was $ 250.00 and they offered $ 10.00 for it. If you do choose to take your items to sell here take them in an identifiable container vs a garbage bag. They have so much stuff, sometimes things get misplaced. I have found the best way to resell is through area consignment sales and we have a lot in the area each season.