Dollar Self Storage

The place is really nice, clean. And looks kind of secure. But… Wow, these people are horrible! I was there maybe 1 minute, The attitude is unreal, unfair. I felt a racial undertone. And the 24hr claim is not true! Am going elsewhere, update your website please stop wasting folks time!

I had a terrible experience with Rats at this facility. Worse than the rat infestation was the way I was treated by the property manager at the corporate office. Here are the facts relating to this situation;
1. Upon move in I was not told of any problem with rats due to the freeway construction.
2. Aprox. 60 days after I moved in there was a HUGE amount of rat damage to my personal belongings and droppings in my unit. The manager from the Lincoln location came over to help me. I was in a terrible mood and he was an awesome help. He informed me that the rat problem was a result of the freeway expansion construction (it was so loud at my unit from the jack hammers, I literally wore ear plugs).
3. When I returned to the unit months later in December there was a moderate amount of rat droppings and dead rats (on the sticky pads). See attached pictures. Keep in mind these pictures are nothing compared to what I experienced in August. The woman in the unit next to mine had recently moved in and had rat droppings as well. I was told that the rat problem had been totally handled and what I was seeing now probably occurred before they rid the complex of the rats. Okay that’s believable but… I still had rat droppings again!
4. I was so shaken by this experience I just couldn’t stay at this facility even though I had an awesome deal on my unit.
5. All I requested of the property manager at the corporate office was a refund of the remainder of the month a tiny amount of money. Not only did he refuse, he blamed me for the rat problem because I had bottled water and food in my unit. I was sent a copy of the ultra fine print in the rental contract I signed stating that I will not store food products in the unit. Unbelievable! Clearly they had a huge problem with rats, that problem was the result of the freeway construction (displacing the rats), and the rat problem existed before I moved in.
You know what food I had? Four energy bars buried inside a cold weather emergency bag I kept (which was ruined) and a few cases of arrowhead bottled water. I am guilty of this terrible infraction of the rules, yes. But to say they have zero responsibility and then blame me is a terrible way to treat a customer. And all I was asking for was $ 70 for half my last months rent since I was moving out early.
Okay enough about rats. I don’t know about you but when I am behind locked gates of a storage facility after office hours or on a day the office is closed I want to know that there is somebody to answer the phone if there is a problem (like with getting the gate to open, etc.). Well there was just a recording. I reached the property management office on a Sunday and there was nobody to take my call.
The street to enter the complex was always a bummer for me. Not exactly the prettiest street in Corona and all bumpy.
I am not trying to cause a loss of business for this facility. The actual facility itself is nice and as long as the rat problem is completely handled and the noise from the freeway isn’t a problem for you, definitely you should check it out. But don’t leave any bottled water in your unit, and don’t forget your gate code when the office is closed, lol.

We rented the biggest unit from this storage facility in June 2015 and stayed through Nov. 2015. Kimberly & Ron were excellent. We left early after paying for the last month and the they happily refunded the difference. Would recommend this storage facility in a heart beat!

I came here because it had large climate controlled units but what makes this place especially nice are the peeps who work here. Both Maria and Ashley are great and know the business well, answered all my questions and were very thoughtful. Ashley went the extra mile to help me with my move, which made it much less worry free. Both are very friendly and competent as well. The units are individually alarmed, clean, easily accessible and has super high ceilings. They also take certain electronics for recycling and have a dedicated bin for cardboard. Very well run facility which felt quite secure.