U.S. Bank

The loan officer at this bank, Thao Nguyen, is horrible. We were trying to refi a very small amount of money on our almost paid for home. She made it sound like a done deal and that it would take 30 days. They charged on our card $ 600 for an appraisal fee. Four months later and tons of paperwork and jumping through hoops they said they could not do the refinance. They had us cancel the home appraisal 2 hours before they were scheduled to do it. The appraisal fee is supposed to be refunded because the appraisal never got done — and now the bank is saying that they can’t refund it. They are calling the $ 600 a loan document fee although it states clearly on our paperwork that it is a «home appraisal» fee. These people are crooks. We have since gone somewhere else and closed in just 45 days. If you want a broker who does not charge fees go to Kent Mortgage. They are lovely and helpful and return phone calls promptly.