Sephora

Def my fave Sephora! It’s quick and easy to get in an out for a few items with great, open parking and a convenient location. Found the sales associates to be knowledgeable and happy to help!

Every single time I have gone to this location, there is an issue. The staff is very condescending, and does not want to help in the least bit. I have called Customer Service to complain and wasn’t given the courtesy of a call back. I think that I might be shopping at Ulta from now on.
From attitude like you are bothering the sales staff… to not asking if you have a Sephora points card, it has become an irritating experience to shop at Sephora Garden City. I’m sure you’ll agree that makeup shopping should be a fun experience… who doesn’t love playing in makeup? But the service and the atmosphere at this location leaves a lot to be desired.
I can see from previous reviews, that I’m not imagining this… I hope that the company reads these reviews and plans to take action. Bad news travels fast… just sayin’

I love the location of the store but the associates could be a little more friendlier and attentive. I see I’m not the first person to say this. If they’re not standing in the corner of the store gossiping with one another, they’re avoiding customers at all costs.

I’m surprised this location didn’t get all good reviews! I have to say this has been the best Sephora I have ever been in. First of all the location itself is great, being in garden city it is so convenient. The inside was extremely clean and presentable. The set up is great, everything is displayed where it should be. The lady working couldn’t have been friendlier and she was very helpful. I will definitely be shopping at this Sephora over any others in this state :)

Sephora – didn’t I just state in another review that I was your gal?
Well, not in this location.
Staff were aloof and basically unwilling to help. I darted around trying to find the lip balm I’ve been searching for, along with the eyeliner my mother doted on after being picked as a fave in Good Housekeeping.
I finally got to the check out, and mentioned ‘wow, this was advertised in Good Housekeeping, and it seems that you don’t have ANY – what happened?’ and got a short answer of ‘there have been a lot of colors discontinued’ in which I retorted «do you suggest something else» and got a huff and a puff that they had some regular browns out back.
Heaven forbid I ask for something out back. My mom doesn’t get out a lot, and I do try to be a good daughter y’know.
This would have been a one star experience, but the REALLY SWEET! staff member who came out from the back with the eyeliner I wanted gave a two star experience!
I was really stoked that this store opened up, as I really don’t like going to PPM all the time – but I’ll stick to that store. Way better service, less cramped, and much more organized.
Sephora – I’m still yours, just at your PPM and Boston locations.

Great products just a bit pricey! The help is fabulous but if you simply decline help they actually leave you alone. Lol. Love saving up my points and getting free kits!!!

You know, this Sephora is missing business. I am 64. I wear foundation, blush, eye makeup, the works. These young girls do not wait on Grannies. I’ve been in there twice and will not return. Boston, on the other hand, could not be more accommodating.
Sephora, Boomers are here and they spend $$$$$. Your young poorly trained salespeople write us off.

After patronizing Sephora for a long time, I was excited to see this open up. But after a few visits, I have decided to skip this location as this store isn’t very well run. If you want to pay and checkout, well good luck with that as the checkout area is frequently deserted with the staff oblivious to your presence there. My objecting to being ignored was answered very rudely by one of the staff there.

Am I really the first person to review this location? Well I guess sthey did just open last month. My Mom lives in the area and I have been eagerly anticipating the opening of this location; primarily so I can send my Mom here for gifts and gift cards!
We came here the day after they opened for the first time. I have been to many Sephora locations all over the country but I don’t think I can say I have been to one when it was so new.
Iit is a decent sized location and since it was brand new everything was totally pristine including the samples. The staff was ON IT but I generally like to be left alone to browse. My Mom has since returned to buy her Clinique foundation and said she felt like they weren’t terribly impressed and felt as though they were not going to be able to upwell her.
Will report back after another visit.