National Tire & Battery

ZERO STARS! NTB on Cicero is a nightmare. Waited 3 hrs to hear company policy is not to change oil if oil is low? They rotated tires and inflated one to 41psi the others at 30. When I went to ask for them to fix the problem was treated to bad attitude by employees. Manager seems to know NTB is a joke.

Horrible customer service. walked in and not even greeted. asked by short guy at desk «what you need?» Needed a plug put in my tire and was told 5 – 6 hours. lol…5−6 hours for a plug, something that a porter at the shop does… guy gets attitude with me… NTB has really fallen off since Sears has sold them. They have no clue what customer service is. You tick off the little sales and you will never get the big sales… save yourself some time and just go two blocks down to Pep Boys. I was in and out in 25min and did not receive any bad attitudes from the staff.

Came for an oil change, new battery and tire. Ended up getting an oil change and an attitude for the employee. Made an appointment online and at the end it had me call corporate which made my appointment and regathered all the info I just put in– ugh useless. Unfortunately they did not spell my name or email address correctly, but they did make the appointment. The employee was not going to honor my appointment and repeatedly told me that I couldn’t spell my name correctly. I then ended up yelling at him just to get him to stop.
******
My husband just went in to pick up the vehicle and they did nothing but kiss his rear end, turns out Mr Attitude is the store manager.

Had appintment for oil change and tire rotation. After completing oil change, serviceman left my car unattended for 20 minutes, leaving me waiting in waiting room. From start to finish, close to 2 hours!

I have taken 2 cars to them this month. I had a slow puncture, and they removed the nail and fixed the tire for very little. Professional in serves from the time I walked in the door. I then took my sons car as the service light was on — they corrected air pressure in tires, and did reset the service light as they found the oil had been changed in august and that it did not need any service. They did not charge me. They could have lied, as we just bought the car and have not details on service history.
All in all — I would go back.

Terrible service. Overpriced tires. They seem to be bothered to fix a flat and give you the run around. They didnt fix the flat right after waiting around 2 hours on a scheduled appointment. I will never patronize a store like this. Do not shop here. The consistent bad reviews are all you need to see here.

I agree with ALL the reviews to date (ALL BAD). I was driving to a birthday party in the south suburbs and got a flat tire and a nail stuck in another tire. I stopped in because it was the closest place to get a new tire, they told me me I needed a new battery, new brakes (I had my brakes replaced six months ago), new struts, coolant fluids, etc… I told them just to replace the tires and that I would keep an eye on the other things. Two hours later I had my new tires but the birthday cards I had in my car were missing. They of course new nothing about the cards, I am lodging a complaint with their corporate headquarters. Not one good review on this site. Incredible that they are still in business.

It definitely seems to be a consensus on here that this place is horrible. I started to wonder if my battery was dying on my car a few weeks ago. I had just started a new job and couldn’t afford to be stranded on the way to work, so I went here.
I didn’t plan on purchasing anything from this place. It was just the closest place and I doubted it would even get there. I got there and brought my car in and asked them to check the battery.
They checked it and said the battery was dead and needed to be replaced asap. I asked how much and the price was horrible. Then they come back and say I need a new alternator.
The price they gave me was like $ 600 with all that. It was insane. I never even considered paying them for anything. I tried to drive my car home and just broke down in the next parking lot.
I called a friend and he said to buy an alternator and bring my car over. So my boyfriend takes me somewhere to buy an alternator and then we jump my car and charge the battery.
The next day, my friend looks at my car and everything is fine. I haven’t had a problem yet. The battery only needed a recharge. I knew this place was shady and I really hope businesses start to be more honest

I went to NTB in Crestwood to buy wheels from them and have them installed. They did not have them in stock but did at a different store, I could set an appointment and they would have them ready to install. I set an appointment for Friday to have them installed at 8am (it was monday). Appointment comes around and they have never even picked them up. I wait until 12 when they said they would call me to have them installed, they never call. At 1 I call THEM and they still aren’t there yet.
Finally after getting them installed, I notice a shake on the highway. I inspect the wheels to find NOT ONE has a weight on it. I payed for a balance, and they never balanced them. I go back and they «balance» them for free. They never call me even though I am walking around waiting for them and can clearly see that the car was finished and sitting in the lot. The shake returns. I notice that only two tires have weights now.
I go to rotate the tires (they were the ones that were on my original wheels). I get to the front wheel and the nuts are so cross threaded on the wheel studs that two studs break off. I bring it to NTB and they fix it for me. 2 weeks later I have a flat, go to take off the tire and TWO MORE studs are cross threaded and break off. I NEVER HAVE EVER had that problem my whole life.
I decide to forgo NTB and look for studs myself to fix them, at this point I want nothing to do with these idiots. After spending a night driving to parts stores trying to find the right size studs I end up back at NTB to have THEM give me the studs. They say they can’t get them till the next morning. Next morning 7am I call and they say parts guy isnt in until 8. I wait. I call back at 11 after not hearing anything from them. They don’t have them. Finally at 1230 I get a call from them and I go pick up the studs. They are the wrong size…
FINALLY I track down the right set of studs, go to put them on and the spline that seats the stud strips. NOW I have to purchase a new wheel hub at the cost of $ 90.
DO NOT GO TO NTB FOR ANYTHING EVER!!! SCAM ARTISTS! THIEVES!

Liars, thiefs, etc.
Check your oil level when you leave, they shorted me!
Check your tire pressure when you leave, it’s always way off.
Don’t leave anything in your car you don’t want stolen.
DON’T BUY YOUR TIRES HERE!!!
Whenever taking my car somewhere, I put 2 dollars in change in the ashtray, expecting it to be stolen, so I know where to not take my car. $ 1.25 was missing, I didn’t complain, I didn’t call the police, I just put it in my review and will never be back.
That wasn’t the biggest theft they attempted, however. They told me I needed new tires because mine were too old. Not because they didn’t have enough tread, because they were too old. They said «legally, we shouldn’t even let you drive out of here.» Are you effin’ kidding me! My brother worked as a tire salesman before becoming a mechanic at a dealer. He said it’s an old technique that most places would NEVER use because it is so dishonest.
Since my oil was being changed, I decided to humor him and asked for prices. The cheapest tires were $ 145 PER TIRE! I pointed out the $ 65 tires and asked why I couldn’t have those.
I was told «They’re not speed rated V»
I said «I don’t plan on driving 149 MPH, I don’t even use the expressways in this car, an H rated tire is fine.»
He replied «That would change your speedometer and it wouldn’t read the right speed.»
I replied «No, that’s if you change the size of the tire.»
He replied «No, the speed rating changes it more than changing the size.»
I called my brother, the mechanic, who said he couldn’t believe they were telling me that. He confirmed the speed rating would have no effect on my driving unless I’m going racing in it.
I checked everything when I left, the tire pressure was all wrong, not even consistently wrong, one tire was 19, the other was 34, the oil was well below where it needed to be, and $ 1.25 was missing from my ashtray.
Pep Boys has MUCH cheaper tires (Hankook) that actually do great in the recent snow we’ve had, and Midas on Cicero in Crestwood is the most honest place I’ve found.

Bought tires with road hazard warranty, Got a flat tire on Illinois tollway 294 Crestwood was closest location and I had road hazard warranty, was told at least two to three hours to patch tire, it only takes twenty minutes at most to patch tire, I understand they have other customers, but they need to remember I already paid for tires and road hazard insurance, they need to keep previous customers happy to ensure repeat customers. went to Orland Park NTB was in and out in under half an hour. Similar experience at New Lenox Location