Moe’s Southwest Grill

I eat at this location all the time. The time before last I learned that they pay for police officers to eat here, not many restaurants cover the entire meal anymore. So I spread the word because I thought that was amazing. I ate here most recently on Friday 7÷10÷15 for lunch. My bill was $ 12.89, I used my credit card to pay. I do not tip here, I even drew a line thru the tip spot and signed my receipt. Paying bills last night 7÷13÷15 I realize they charged my credit card for $ 15.89. An additional $ 3 was added on for tip. I did NOT add this to my receipt. I sent the corporate office for Moe’s an email on their website and called my bank this morning. My bank said that Moe’s ran the card Friday for $ 12.89 and while it was pending on Monday they reran it for $ 15.89. That was the processed total and my card was charged for $ 15.89. I called the store this morning when the manager came in (Kevin). As soon as I told him what happened he said, oh our computer made that mistake, sorry about that, I can refund your money. I had to give him my credit card over the phone and he faxed me a refund receipt for $ 3. I asked him how the computer could make that mistake, I have worked in restaurants. The computer doesn’t just arbitrarily add tips on. I said an employee had to have done it. He said his employees would never do that. That their tips are pooled over 2 weeks time and then divided by the number of employees. He said if an employee had done that it would come out to approximately 18cents a person. I said not if they have done it to multiple receipts a day. He said his employees would not do that. I asked so if I come in tomorrow and use my credit card, this can happen again, the «COMPUTER» can add whatever it wants to my card? I said if that is the case I want to let others know so that they do not use debit or credit cards in your restaurant. I asked had I not caught this on my own you are saying this would have slid right by on your end nothing flags that something basically illegal has happened. He said no, nothing would have showed up. This is my warning to all of you, if you go here, and you use a debit/​credit card, be sure to check your statements immediately. The «computer» has a habit of snatching your hard earned money and you will have to waste the time of calling and getting it back. This still makes no sense to me as I know a «computer» cannot just add money to your credit card days later in the form of a tip. It just doesn’t happen and if it did in some strange universe the manager, Kevin, was not at all concerned that it would happen again. He may have said the words «sorry about that» once but he was never sorry. I wasted a couple hours of my day emailing and making calls over $ 3 to stop a thief in this establishment and the manager couldn’t even admit fault and give a solution for it not to happen again. I pay with credit card, most people do. It is CRAZY that he is just ok with the fact that this MIGHT happen again. If you have been here CHECK YOUR STATEMENTS. $ 3 for me might be more on the next persons card.
I will give a quick review on the restaurant itself of things I noticed before any of this even happened. I walked in and was greeted with the normal «Welcome to Moe’s» which is always nice. Make me smile each time. I got my food, paid and went to get my soda. There was not any ice. I saw a worker cleaning tables and let her know it was empty. She rolled her eyes at me and yelled for one of the guys in back to get it. I was put off by this but was glad to see the gentleman in back immediately bring ice out. Once I got my soda I went to get salsa. 2 of the 5 salsas were empty. Completely empty. I wasn’t about to ask again for something to be refilled so I opted for a mild salsa and ate my food. The food was great, it typically is. Since I have a later lunch, they were slow while I was there. I watched as the employees all stood around and talked with one another, showed each other stuff on their cell phones, kept going in and out of the restrooms (not sure why) until I saw what I imagine was the manager (Kevin I am guessing) come out to the register. Then they all perked up and looked busy. Once he walked away it was break time for everyone again.
All of this said I will never be back here. I appreciate that they support law enforcement, I really do because that is awesome. But I will not give someone my hard earned money when there is a chance their «computer» will steal more and they are just okay with it. Nope. Can’t do it. I work too hard to let that happen. I let him know that I was going to spread the word and post this here and on Facebook and whatever other website that I could find. He was alright with it. He didn’t try to convince me otherwise, or offer me anything else for all of my troubles. It was so odd, I am blown away that this was the manager that I was speaking to and not someone who wanted to sabotage the business.

First time here I’m happy about this place. Very clean. The staff is pleasant. The food is well way better than qdoba and chipotle. If I brought a date here on our first date I would definitely get laid first night.

Average food.
Set up is like chipotle where you customize your food.
I ordered the nachos. They were just okay.
Good place when in need of variety for a group.

We’ve lived down the street from Moe’s for years and never tried it. We also never heard anyone talk about it. Now we know why.
Before a movie one night my family stopped in to an empty but absolutely filthy restaurant. The place looked ransacked — chairs strewn about, cheese and taco shells crumbs on tables and the floor. The soda station and salsa bar were both a mess. I don’t know if we just came in after a rush or a party but it was filthy and no one was making an attempt to clean up.
The queso was just ok, the burritos were just ok. I would have rather had Chipotle or Fuzzy’s.
What’s going to keep up from coming back and giving Moe’s a second chance was the mess. Maybe when the kids behind the counter have a break they could give the place a wipe down. If the front of the restaurant was that gross, I don’t even want to imagine what the back looks like.

I figured I would give Moe’s a 2^nd chance. I still love the salsa bar, and this time I discovered the queso. The queso was delicious! Like my first visit, I again ordered the chicken bowl. I added Chipolte ranch to it and some other toppings. Like my previous visit though, the chicken was bland. If they would season the chicken prior to cooking I believe it would help a lot. Overall the visit was a pleasant one, and the staff were friendly and helpful. My next visit I will have to try another protein because the chicken I can’t do anymore, and I will definitely order more queso.

My girlfriend and I went for lunch before a movie.
You go through a cafeteria-​style line, and they make your food while you watch, so you can add or subtract ingredients as you go.
My girlfriend got Earmuffs (It’s a burrito.): Served with your choice of protein (She chose chicken.), seasoned rice, beans, shredded cheese, pico de gallo and guacamole. She got a basket of chips and got her own salsa of choice from the salsa bar.
I got the Close Talker (It’s a salad.): Served with choice of protein (I chose ground beef.), beans (I skipped those.), pico de gallo, shredded cheese, cucumbers and black olives. I added guacamole, grilled onions and mushrooms and selected chipotle ranch dressing on the side, as I did not know how spicy it would be.
I did skip the taco shell bowl that is available with this salad.
Because I signed up for their online «club,» I had a coupon for a free cup of queso. I got a basket of chips, and another basket of chips for the queso. Man, there were a lot of chips at our table.
We shared the queso and ate probably ¼ of it. It was good stuff.
The mild salsa and medium salsa I selected were both quite good.
My salad was stupendous and huge. The flavors were great. The chipotle ranch dressing was creamy, flavorful and mild.
She could not finish her Earmuffs — where they get these names, I cannot fathom.
I took all the chips, salsa and queso home, along with half of my salad. My boys liked the chips, salsa and queso. My salad was another meal.

I love Moe’s. I did not get the «welcome to Moe’s» greeting but I will live. It met my expectations and the food was fresh and tasty. It hit the spot. I love the Doug. So good!

I enjoy Moe’s.
If you are looking for a quick order at the counter style mexican place that has a simple but decent menu. Its your spot.
The food is good, not great, but good for a quick lunch meal where you feel you are able to make some healthy choices and snack on a few of their delicious salty chips. I like the salsa bar where you can add more flavor to your lunch choice as well.
Its moderately priced, and very easy to navigate your way down the line figuring out what you want on your tombstone… I mean taco.
I always seem to meet people near work here. This location off Olive is convenient and easy to get to. The line moves fast and the people making your meal of choice are always friendly and courteous.
Great Lunch Spot!

I’d highly recommend the overachiever tacos in soft shells, combo with some queso, and get the Kaiser salsa. Dip your chips in queso and then the salsa. The queso will make the salsa stick to the chip! De-​lish!