Impact Communications

My whole experience left me with a bitter taste in my mouth. I went in to activate my new unlocked phone. The lady behind the counter (Umi or something like that) gave me a glare and asked what I wanted. I told her I wanted to activate my new phone. The phone rang meanwhile and she then proceeded to have a long conversation on the side, with me waiting while she fiddled with my handset. After a few minutes she handed me my handset while still talking on the phone. I had to wait until she hung up and she finally told me I’m done and the phone is active. Very rude. I was so put off since I had so many questions to ask her… do I need a contract… how much is activation… that kind of thing. She told me there’s a 10 dollar charge for the sim card.
I left the store and realized I’d left behind the box (which has earplugs, charger etc) so had to rush back and get it. It was her duty to hand it back to me after the transaction, instead of me forgetting about it and having to come back for it.
The hilarious thing is after this entire rude experience with her sullen expression on the whole time she suddenly gives me this really huge fake smile and says if I get a text message from AT&T, to please give her a good customer rating.
HAH!

Not happy here. I walked in the other day to learn about Data plans. I was told that I was going to get a permanent 20% discount on my plan as I work for a large employer with an ATT relationship.
After we signed up for the plan (a mobile share data plan b/​w my girl-​friend and I, as we transitioned out of our T-​Mobile and Verizon plans, respectively), it turns out that the discount only applies to the «data share» portion of our plan. This is less than half of the bill, so the bottom-​line discount in $$ is less than ½ of what I was told before I signed up. (It’s like: Promise a 70% discount on something that costs $ 100, and then tell people, oh, this only applied to 1 $ of your $ 100 total price, so your discount is only 70 cents. Now how’s that a 70% discount?)
Understood that this dealer may not have authority over what discounts apply on what portion of the bill, and understood that this is somewhat special case due to this employer situation. But they do have authority and control over what they tell their customers, so I think they need to do a better job communicating responsibly when trying to sign up new customers who are trying to compare different options.

I’ve had my AT&T contract with Impact Communications for about 3 years now and I love their customer service and honesty. They are never pushy and will never try to upsell you. It definitely beats going through the bureaucracy of an AT&T store.

When I first walked in here… I was so confused. Not one cell phone out on display. Then there was a HUGE miscommunication between me and the sales associate regarding shopping for a phone. I don’t know who was the bigger idiot between the two of us, but we were able to find a happy medium. That isn’t so much what bothered me. What bothered me was the sales associate taking call after call while he was helping me. Which made my simple «upgrade» longer than it needed to be. I left work to run this quick errand and was irritated that he was picking up the phone for this business as well as his personal phone calls while helping me. He didn’t give me his undivided attention until his boss walked thru the door. Thanks but no thanks, Ill be looking for an alternative store in the future… «Ain’t no body got time for that!»

Josh was the rep that helped me setup the home phone, internet and uverse TV services … He was able to get me the best deal and I am happy with the overall shopping experiences!

This place is definitely a hit or miss and usually it’s a miss for me. I say this because the workers that work here seem to be relocated at some point and the best workers are all not in this location anymore, leaving me talking to employees that offer poor and incomplete service.
I guess I give this place two stars because I feel as though the workers recently haven’t been as helpful. I read other reviews on the other locations (the one in Fremont to be exact) and they seem to have better service over there and give away free stuff. It’s not like i’m dying to have free stuff, but its more in a sense they seem to be getting stingy. I’ve encountered a rude employee once and I definitely sensed some serious disorganization because even when I mentioned his name to the other employees on who managed/​started my promotion, they all groaned in annoyance because no one was able to find his files. Not only that but instead of calling him themselves to ask where he placed his files, they gave me his number to call him while I was at the store. Um… what? To make matters worse, I have never met the guy and when I called him he was rude on the phone telling me to just come back another time when he works.
This place was way better a few years back. I honestly dislike coming into this location because I personally don’t like their service and some of their employees. Not only that, but I was told I couldn’t pay my bills there anymore. I have yet to research and probably go in there one day to see them dealing with another customer’s payments and totally call them out on it. I have to drive a little further now to pay my bill at a legit AT&T store now.

I came in a few weeks ago looking for a phone upgrade. Went into the store, 2 employees behind the desk, and a family on the counter getting helped. Im thinking, both of the employees are helping the family, so I wait, check out phones, waste time etc. 15 – 20 mins pass without either of them asking me if I need help. I finally go to the counter and the employee sitting behind the computer (probably looking at gay porn) asked me if I needed help. Apparently, he wasnt helping the family! Thanks for wasting my time, and acknowledge your customers!

I must say, I am way impressed with this place. I first walked in expecting a Chinese-​style, pushy-​salesperson type store, where they try to milk as much money as possible from you. But my phone recently broke down, and unfortunately AT&T only has a one-​year warranty on the phone, even for a two-​year plan. That’s not this place’s fault.
But what did impress me is their reaction. Instead of telling me to spend $ 200-​$ 300 on a basic phone, one told me to simply get a new line (which comes with a free phone) and spend only $ 50 ($ 10 a month until the end of the plan), which is smart. Then, he thought a bit and went and asked a coworker if there was a more cost-​saving option, and the coworker told me to simply go to Fry’s and buy a new phone for cheap, and put my SIM card inside it. They may not have earned the $ 300 from me this time around, but I will definitely resign my next contract with them.

Came here for some phone promotions. My dad knows the guy here who is Josh. and i really do think he and his staff (Abby and Daniel) make a great team! Initially i wanted to switch out of ATT and go to SPRINT (for the evo) but man, the staff here is awesome. They are super friendly and know what phones to get and will honestly give you an opinion of what you should and shouldn’t get. I think for many phone stores, they tend to try to sell you the short end of the stick, with high prices, ridiculous «add ons» and etc. But this place, they just let you pick, and they have all these phones out that you can choose from. I also think Josh is very knowledgeable and so are the other people. I really like how they are approachable and friendly with their service and don’t try to rush you into buying anything that you’ll regret. Josh and them also give you a great deal on plans and phones. If anyone really needs a place to go, I’d suggest coming here! THey’ll change your mind on your phones and really convince you to stay with ATT. haha, yeah i like this place. I think they have a sister store in fremont. The place is clean and easy to find, next to Lee’s sandwiches on Stevens Creek (so you exit De Anza). There weren’t alot of people, but most of the people who come into the store are asian/​chinese. THey are tri-​lingual, speaking cantonese, mandarin, english. I’m giving this place a 5 star bc this is the first time I experienced such excellent customer service, phone plans, and i got a new phone! Most places usually just try to hassle you and then you leave, not fully satisfied. =)
I came in wanting to get a HTC phone and the guy told us that they didn’t have anymore. It was a bummer because I didn’t want to switch to IPHONE, but HTC (preffered ARIA ffrom ATT). Luckily, Josh was so nice that he called his manager/​other companies to ask if there was one in stock. It’s because the HTC aria was going on sale for free/​no tax/​no charge promotion. Thus, Josh hooked me up with Fremont’s place and got me the HTC aria. This is called great service, he went the distance for me even though we just met. This is cool, it makes me want to come back. He also got my uncle the same phone =). I was thoroughly impressed!

I go to Impact Communications to renew my AT&T phone contract every 1.5 years because unlike AT&T stores:
#1 I do not get the run-​around.
#2 The really good salespeople understand where I am coming from.
#3 The people who work there are phone junkies and go out of their way to help you get the most out of your phone and your contract.
Say I want to renew my contract because I want a new phone. They will just line up the phones in a row. If I say «which ones are free?» they immediately push the free ones forward. «Big keys?» They push a different set. «Have good voice quality?» Yet a different set. The way they push the dummy phones up and down, you get the sense that you are playing mahjong with these guys, only you aren’t calling «Pong!» but «Free Phone!» or «No text plan!»
And yes, they will remind you to unlock your phone, help you avoid crappy contracts, fill out all of the rebate forms for you, and even help you customize your phone. That’s service.
One wonders why they do not offer the iPhone. If they did, they might even be able to cut you a better deal than the regular Apple contract.

they talked me into buying something I don’t need, and in ‘return’ they promised to give me some credit back but never did… very disappointed about the way they do things. I used to like them since I got my first AT&T phone there. Now, I will have to think twice…

As any Chinese person would tell you, if you’re shopping for a new cell phone– always check with the Asian run stores first before you commit to any wireless plan. The new cell phone deals are generally always better and cheaper for new phones, and even better if you’re looking for a family plan. I came here looking for a new AT&T phone after being fed up with expensive and mediocre Verizon phones for four years, and came out extremely happy with the awesome customer service here. You only need to know one name, ask for Cherry– she’s the best.
The store is neat and clean, providing an extensive up to date phone selection except the Iphone which is sold exclusively online or through AT&T stores. A nice perk about shopping at this store compared to shopping at a wireless AT&T retail store is that they have all the models of the phone out in the open for you to freely play around with and hold in your hand, no security wires or need to ask a sales rep to grab a phone from the backroom. Plans can’t be changed so expect the same type of AT&T wireless plans but it’s the phone deals that really matter here.
I recently came back three months after I purchased my phones to see if I could get some advice on how to get a phone my sister broke fixed. Even though the store has no obligation after their initial 30 days of selling a phone to help with a phone’s warranty, Cherry was more than willing to help with contacting AT&T to see if I could get the phone fixed. It could just be me being easily satisfied, but having dealt with crappy customer service from both AT&T and Verizon stores in the past, I was more than pleased with how helpful and professional the service was here thus compelling me to write this long overdue review.