Masterlube, Inc

They charged us over $ 70 for an oil change… I am used to paying about $ 20 for my car. I called about this and they said «Maybe you shouldn’t have bought an expensive car.» Thanks Joe.

My boyfriend was in need of an oil change and found good reviews about Masterlube. He proceeded to find a $ 21.99 coupon for an oil change at this location. Upon arriving they stated that he needed a synthetic oil (more expensive) so they would take a few dollars off for having the coupon.
While he was waiting for his car, they proceeded to tell him that the battery had died when they tried to start his car. Now mind you, there was absolutely nothing wrong with his car when he drove it to Masterlube, except needing the oil change. First of all he was upset because they didn’t even acknowledge the fact that they needed to jump his car to get it to start. He was sitting RIGHT THERE and they didn’t feel the need to let him know all of this was going on with his car. When he asked why they didn’t feel the need to let someone know their car died, they responded «this is standard business practice of us». Which makes ZERO sense.
Then he went ahead and paid $ 100+ (what a steal since he had the $ 21.99 coupon) which they stated was the pricing because they had to «top off» fluids and etc.
He was angry and upset that a $ 21.99 day became over $ 100 but he was ready to leave and move on UNTIL he got into his car and saw that four new lights had come on. The emergency break, the AVS light, the Hydroplane light, and the seatbelt light (when his seatbelt was on). He literally drove up with one issue, and left with five since his navigation was also reset and now he needed to make an unecessary trip to the car dealership. (this is not including the «dead» battery that he apparently had.
He went back to try and figure out what the heck was going on, and naturally the staff was not helpful, stood around just staring at the car and did absoluetly nothing to solve the problem, except claim this was all because of the «battery».
Now he is currently at the Honda dealership dealing with this issue, while I am writing this review. I would encourage you to NOT visit this business as they are not professional, helpful, insightful or have any idea what the heck they are doing.

Great location and doesn’t have a ridiculous wait time. These guys always go the extra mile when it comes to taking care of my car, inside and out! They are extremely helpful, friendly and professional. They explain what’s going on if I have an issue and have offered to be of any assistance I may need in the future, even if its just a phone call with a question. I trust their judgment and know that the service they provide is top of the line, every time. I have been to a number of other service shops in the area and as of the past two years, I won’t go anywhere else!

This is a location that I can trust that my car is not going to be left with an oil leak after the service. Father and brother are mechanics so I don’t easily trust a location. I have been bringing my cars here for a few years now and have had good service on my vehicles.

Definitely take a coupon!!! I had a coupon for $ 21.99. I took in my own synthetic oil and my own filter. Still cost $ 22.50 for an oil change on a Jeep Grand Cherokee. Owner/​Manager was very friendly as well as the staff. Took my car in on a Saturday and it took about 30 minutes. I was very pleased with the amount of time it took. The coupon also included a vacuuming (I saw a man with the vacuums, but there was still dog hair all over my car. Don’t expect an actual vacuum), window cleaning and topping of the air in my tires. Overall for the price and time I spent their I would return again.

Got a coupon. They filled my tires vacuumed and topped my fluids. Cheap and close to my house. I’ll be back

I’ve been going to this place for a while now and here and there, I’ve had small complaints such as them not resetting my oil life on the car. It was a pretty insignificant complaint so I did not make too big of a deal about it. Other than that, I thought they did a pretty good job.
The coupon that I take every time says that they do everything from cleaning your windows to filling your tires. This time, I did not see them filling my tires. I approached one of the guys at the end before I was about to leave, and asked him whether the tire check was completed, and told him that I still saw a «Low Tire Pressure» light on my dashboard. He told me that they did all that, and casually said that all of the tires were pretty flat so they filled it up. He then said that it sometimes takes a while for the light to disappear from my dashboard. I gave him the benefit of the doubt, and drove off. The light did not disappear. So I went to the gas station and sure enough, ONE of the tires was pretty low in pressure. NOT all. Not only did they fail to provide this service (which I would have completely understood as a simple mistake), but they lied to me about it, and even added another lie on top of that lie to convince me, saying that ALL of my tires were flat when in reality, only one of them was flat.
Because of this I start to doubt whether their other services, including oil changing, can be trusted to be completed correctly.

This is where I’ve been going for years to have my oil changed, but I won’t be going back. First off, one of the guys was trying to backup my car and had no idea how to drive it. (It’s a stick) He was trying to get it in gear and was stripping the gears until one of the other guys told him to get out. When it was time to pay, I had a coupon for $ 21.99, but they charged me $ 27.68. No explanation. When I got in my car, they had vacuumed it, and didn’t think much of it until I realized something had been stolen. My husband called the manager and he said he’s never had an issue but would ask the guys. Like one of them is going to fess up and say the stole it. Not! He basically blew us off and have lost two loyal customers because of it. I’m telling everyone I know not to go there… or at the very least, put your valuables in your trunk before you go there. They have you sit with your back facing them so you can’t see what they’re doing. I’ll take my business elsewhere and advise everyone else to do the same.

They close at 3 on Sundays. I got there at 2:45 and they turned me away. I normally get great service there but I guess the crew wanted to get out in time for Sunday night football.

Received a coupon in the mail and decided to try Masterlube out.
Got there half an hour before closing and got their Premium Service.
Really fast, less than 10 minutes and done. Vacuumed my mats, cleaned my windows. Great experience.

Fast service, fair prices.

I think this is the same one I go to – on the north west corner of Valley View and Ball. Anyway, I know a lot of times these places try to upsell you and I understand that. What’s nice hear is they let me know what they recommend and then if I want to wait, I just check in next time. They are always really nice. They are now my go-​to place for minor issues rather than going to dealership. I went there the other day for help with something and they helped me at no charge and wouldn’t let me tip them.

Very friendly workers, decent price, and gets your car clean for free. WHO DOESN’T WANT THAT ???

Got the premium oil service that’s priced at 31.99.
Mechanic checked my car before doing any work to it and said it’s going to be around $ 34. I didn’t know if that was before or after the fees and tax.
I had the locals coupon (19.99 for the premium oil service, so it’s $ 12 off)
I ended up paying a little over $ 27.
Probably my last visit, I only came because I had a coupon.
Too fast a service (I know right, it’s actually a complain). Only because the premium oil service had a lot of things It said it would do… vacuum (only vacuumed the front mats), tires, fluid checks, etc. So I’m not sure how good of a quality the check ups were.

Always so great and willing to help with anything! They even wipe down my car for me so she’s all fresh! Thanks guys!

Always come here. Had a problem once caused by fuel pump. Car wouldn’t start after oil change. They called a tow truck, called a repair shop, got me in right away. Not their fault, but refused to charge for the oil change. Super service, super nice people, will never go anywhere else. They are the best.

You guys are the BEST! I got hooked with your coupon deals but I keep comming back cause I love how you do more then just change my oil! Thanks for keeping my car running good and getting me in-​and-​out soo fast. This is the place to get your oil changed! again & again! Thanks

I regularly went here for oil change for the last several years because it is quick and the price is reasonable ($ 20) if you have a coupon. However, they had been telling me for the last two times that I need to have brake pads replaced for both axes, especially the front because it only had 10% left. I got concerned but I just didn’t feel comfortable to have brake service done at a oil change place, so I took my car to my trusted mechanic. Surprisingly, my mechanic told me my front brake pads are absolutely fine and it still has 50% left. I don’t think I am going back to this Master Lube.

My mom has been going to this location for years! (for oil changes) When i got my car a couple of years ago I followed her recommendation and began coming here as well. They are very courteous and super quick. I went in there the other day and I swear I was out of there within 10 minutes. Also, I really love that they send coupons regularly in the mail for $ 12 off your service, bringing to to $ 19.99 :)
Only a few minor things that bother me: One, theres all sorts of additional charges tacked onto the low price of $ 19.99, but who can really complain with a $ 12 discount.
Also, they are supposed to vacuum your car out, but only did the front mats, perhaps accounting for the speedy service?
Finally, I feel like they’re always trying to sell me something I don’t need! But business is business i suppose.
Overall, very nice staff, quick service, and a great value :)

We keep our vehicles on average over 10 years therefore preventive maintenance is critical to keeping down the cost of driving for our family.
Masterlube services all three of my private vehicles on a regular basis, and have been my lube and oil change shop of choice for about 10 years. They are located very close to the corner of Valley View and Lincoln. Easiest access is off southbound Valley View, just enter the parking lot near KFC and drive toward the Home Depot.
Quick and reasonable, pull into an open stall and you’ll be on your way in about 10 minutes. These guys are honest, too. I have a wife and daughter with their own vehicles, and I never have to worry that the tech will try to sell an unneeded service.
Oil change service includes up to 5 qts oil, new oil filter, check all fluid levels, vacuum the interior, clean the windshield and check the tire pressure. The techs are smart enough to reset your vehicle oil life monitor if so equipped, like GM models.
They will recommend certain maintenance items depending on your odometer, but there is no pressure to purchase. (If your air filter is dirty, the tech will show it to you before asking.)
They provide other services, too. My wife got caught in a surprise winter rainstorm and realized her windshield wiper blades were worn out. She pulled into Masterlube and had the wiper blades changed and on her way in just a few minutes. Try THAT with your local auto dealer’s shop.
ATTENTION GEAR HEADS: The premium conventional oil provided here is manufactured by Chevron and is top quality, (Chevron contract manufactures and refines base stocks for all the majors on the west coast including Valvoline.)
My pickup was purchased new in January 2000 and Masterlube has performed every oil change up to present 124,000 miles on the odometer. The truck runs as good as the day I bought it, and I have no intention of selling it anytime in the near future!
If you live in the Cypress-​Buena Park area, watch your local coupon shopper mailer for regular discount coupons that knock $ 12 off the price, down to $ 19.99 plus tax. They are open Sunday, too. All that and they are nice people to deal with!