Snagadeal

Snagadeal is the best pool company that we’ve FINALLY been happy with. We’ve gone through multiple pool companies that all had their issues and excuses, but these guys ALWAYS deliver. We always get calls about any upcoming issues or advice before things might break. Our pool is older and I’m ready to fill it in, but Drew keeps it sparkling clean and healthy. I couldn’t recommend them enough.

I went with Snagadeal because they were cheaper than other companies.
I will say… with this company you get what you pay for.
After three weeks of service the guy who came over told me they would need to charge us after the 4^th week. That is not once a month. Most other pool services charge you once a month. Not every 4 weeks… if the month had 5 weeks and you wanted service for the 5^th week you had to pay an additional $ 33.
He told us the polaris was not working correctly so I asked him to fix it. We looked to see that the part we needed was $ 45 online. When he installed it he said the part alone was $ 80. The polaris still did not work after that so he said I would have to take it to someone who fixes them. I didn’t know he couldn’t fix them.
The next issue we had was that he said the filter needed to be replaced so I asked him if he would do that. He said he would prefer for me to get someone else to fix it. He said that service would be suspended until I got someone to fix it.
When I hire a company to take care of my pool, I expect for them to be able to fix the filter, polaris and any other issues the pool may have. I do not feel I should pay another company to fix what he couldn’t.
Other pool companies charge $ 150/​mo… and that includes the 5^th week if there is one. Make sure you research the company and ask questions about what the service includes and all the details before you hire them.
***Response to the business owner’s comments:
I wanted a pool company that could do everything my pool needed… including cleaning the filter. I did not feel I should hire another company to do the job he was hired to do. I think it was unprofessional.
He also states in his response that they bill as other companies do, but that is just not true. Other companies make you pay once a calendar month… however Drew wants to charge you every 4 weeks.
I do not feel that repairs should be done according to, as Drew says Ebay prices (I don’t shop on Ebay for pool items). However the price he told me it was ended up being over double what we discussed.
I want to end with saying I am not a difficult person to work with. I have been in customer service positions throughout my whole career and know what to expect. I expect for a person or company to do the job they are hired to do. The new pool company we hired is awesome and we have no issues with them being able to do any repairs. They have never once asked me to «hire someone else to do it» because they didn’t want to. THAT is good customer service.