Mokara Salon & Spa

Weekdays tend to be a quieter time to visit most busy hotspots with less crowds and more flexibility to enjoy the facilities.
My 1^st visit to the Mokara Spa and Salon was just divine. Sometimes we just don’t realize how over exhausted and tense our bodies are until we make the schedule clearing time to completely decompress. That means no calls. No emails. Definitely no errands all over timbuck two. Just serene silence. Sitting still. Reading. Or soaking up the ambience.
Earlier today I opted for the 30 minute exfoliating scrub. My massage guru Maria was so exacting in her healing touch, with the right amount of hands on pressure and small talk to get me on the road of being more balanced and centered.
The spa faculty was top notch elegant and functional. First, I changed into their oh so super soft robe, had my initial sugar scrub with my essential oil of choice, there are three to choose from: a lavender blend (flowery), an orange vanilla (sunshine), or an earthy frankincense (hippee) oil. Then it off to the showers to rinse off the scrub. Second, Maria massaged shea butter into my skin to keep it glowing and radiant. Afterwards, I went to the spa rejuvenating room to sit and eat a health apple while sipping my complimentary sparklng wine. Loving every bit so far.
Thirdly, I hopped into the dry sauna for a ten minute detox and to let the shea butter soak deeper into my skin. Finally, a soapy shower, bathing suit dressed, and out to the hotel pool for some laps and Dallas fun in the sun.
Monday through Thursday both the pool and gym are available to spa guests to enjoy. Thank you, don’t mind if I do.
And of course I cannot wait to go back again. I am considering a monthly appointment just to really spoil myself and detox all the same.

Walked in for a pedicure and was told they were booked, and the next day they wouldn’t be seeing anybody after 3 because the technician has kids. Spa is definitely missing out on money this way, and a spa service could help visitors experience a total package. They suggested I visit a local nail salon within walking distance, but that defeated the purpose of me staying at a luxury hotel.

We ended up having to wait 40 minutes for our services but Melissa at the front desk was great! I went from being upset to being very pleased. The massage was great itself and the service Melissa displayed made up for the long wait. The facilities are beautiful and the service rooms were nice and quiet.

Absolutely gorgeous spa!
Prices were typical for spa-​atmosphere, so they are inflated a bit — I tend to get massages at home for less; but I was staying at the hotel for a work event, and just wanted to indulge in a soothing massage.
Unlike Keira M, I had zero wait time. I actually called for an appt same-​day, and showed up 15min prior to appt as expected. So no issues there for me.
One of the friendly front desk ladies gave me a brief tour of the facility — — nice lockers, a couple restrooms, a few sink areas w typical spa amenities (lotion, mouthwash, soap, hair spray, etc), a couple private shower areas, and a sauna. I specifically asked about a steam room, but they only have a sauna.
The waiting area is co-​ed — — nice small self-​serve beverage station in there.
But it was a short wait, and then my massage therapist whisked me away.
The aromatherapy massage itself must’ve been great — I know I fell asleep for a bit. At the beginning I had the choice of 3 different oils — all smelling amazing.
After my treatment, my therapist asked if I would like a glass of champagne or mimosa — — not typical for an after-​treatment beverage choice, I went w the mimosa. :)
I was now on a bit of a crunch for a client dinner, but I still snuck in 5min in that blissful sauna. Sweat out some more toxins.
$ 135 + 18% required gratuity for a 50min massage.
Would I go back, if in town — — absolutely!

Beautiful atmosphere but I did have to wait 45 minutes for my appointment. I eventually went to ask what was taking so long when they finally told me that my esthetician was running late. Duh, I knew that. I would like to say that they did reschedule me and did not charge me for my eyebrow wax. That was a plus and the right thing to do. Thank you.

This was my first time to this spa and it was fantastic!
I received an 80 min swedish massage and reflexology-​the therapist was friendly and professional and applied just the right amount of pressure.
The relaxation room where you wait had teas/​cucumber water/​raw almonds, peanuts/​comfy chairs and foot rests and was clean.
The locker room had modern décor and was also very clean with a dry sauna and showers available– the robe was very luxurious that was presented to wear around the spa.
The front desk staff was very friendly and professional.
They do validate parking whether valet/​self park.
The only bad thing that has nothing to do with the staff are that the massage room doors tend to bang when being closed no matter how gentle you are– maybe the building maintenance could fix?
I will def go back for future services!

DO NOT WASTE YOUR TIME 1) Understaffed, 2) Rude staff, 3) Underskilled. Not the three qualities you expect from the Omni.
1) Bought a deal for massage, mani/​pedi (plus one as a gift for my mom). Took 6 months to get a reservation after calling spa director and explaining our frustrations with their availability. She explained they were just «so slammed» on the weekend, but extended out offer and got us in. This could have been a huge win for them… but they failed to deliver on the services.
2) Got there and it was very apparent that they are slammed because they aren’t staffed appropriately. Rows of unused pedicure stations, empty massage rooms, with a lounge area overflowing with guests.
3) My mom’s manicurist and pedicurist, I believe her name was Taffy, was absolutely rude. No smile, refused to look my mom in the eye or engage with her when my mom causally asked her questions, like «how is your day?’ I was mortified. She acted completely put out to be doing the service at all. It took our fun «girls day at the spa» and made it awkward, tense and we overall felt like we were in a library not allowed to speak.
4) Massages we average at best. Felt like amateur hour for sure. My mom’s massage therapist didn’t listen to any of the requests or direction my mom gave.
Being a Dallas resident trust me when I say it would be worth it to go to The Crescent or Four Seasons for a spa day in Dallas — much better value and experience.

Reasonable prices, an amateur front desk staff, and decent service gets the ball rolling. I’d give my foot massage a medium rating but my back massage was a homerun. Tip: when booking a massage always request someone who has chiropractic experience.
You get to wait in a quit room and sup on fresh fruit and tea while new age music plays. Afterwards they might let you into the pool to lay out or sit in the hot tub, so schedule your appointment early and during the week for some quiet pool time.
Bottom line:
The staff is young and mostly amateur. The place is new, the prices are decent and a visit to the pool has a great view of Dallas.
Heads up: one of the staff began to «witness» to me during one of my treatments about how I should accept Jesus into my life as my personal savior. That wasn’t professional. That gets a star demotion.

I got a gift certificate for the spa and have been trying to book for over a week. I have called and left a voicemails each day. I have also emailed twice this week. They have not returned a single call or email. I guess they try to make it for hotel guests only for walk ins? This is definitely not the service you expect from a business within the Omni.

My husband and I did couples message on Sunday afternoon. The spa is extremely nice. We did the 80 minute massage and we both agreed they were one of the best we have had. Really friendly staff. Massage tables are heated which is really nice. Overall great experience and would definitely recommend.

Service can be hit or miss. We stayed in the Omni hotel and booked 2 days in the Spa. We tried calling the spa on 4 separate times over 2 days to make our appointments and each time the call rolled to voicemail. Finally, my wife drove down there to make the appointments in person. Later I had a question about one of the treatments and when I spoke to the spa concierge, she had to go look up the treatment in «the book» to describe what the treatment entailed. Granted, they have only been open a month and a half, but staff should have sufficient training. We were told to show up 15 to 20 minutes early so we can relax in their relaxation room. We did so, but after you fill out the paper work, go on the locker room tour, change, and put your tea bag in the hot water, they call you back for your treatment. Need to allow 30 – 45 minutes.
The bathrooms were clean and each was equipped with a dry sauna. Men’s bathroom only had one shower so you may have to wait. Relaxation room was nice but staff needs to stay on top of it. Several times there was dirty dishes at each of the chairs, no more hot water in the kettle, and ice water ran out. We asked for more honey and it took them 20 minutes to bring more.
As for the massages, they are not consistent between therapists. We did 80 minute massages. A small middle eastern woman didn’t use any fragrances at all, didn’t massage fingers or toes, and seemed to know only a very few massaging techniques. She also wanted to start a conversation while performing the massage. I ignored her and she finally got the picture. Stephanie, on the other hand did an outstanding job. We both really liked her massages. Massage tables are heated which was nice.
We didn’t like the fact that they automatically add in the 18% «service charge». Where is the incentive for your therapist to do a good job?
There are a number of details that they miss that could make this place better: light switch is missing a faceplate in the relaxation room, if you are going to provide razors in the men’s room, how about providing shaving cream too? How about providing some aerosol deodorant too? When finishing a treatment how about putting your shower shoes below the table so you can step right into them and laying the robe across the table. Other spas provide fresh fruit to snack on if you are going to be in the spa all day, Mokara does not.

Mokara Spa is amazing. The spa had only been opened a week, so they had a couple of glitches with the lockers. I had the Zen wrap. The therapist let me pick my scent — yum. After the scrub, showered in the private room shower, which is perfect! Then had a hot oil scalp treatment — I could have stayed there for hours! The waiting room has a fire place and hot teas — both make you feel relaxed. However, I expected a small snack of some sort from this type of spa because after hours there, its a nice touch. My friend and I took a shower and were disappointed they didnt have q-​tips or mouthwash. Both are expected! We do hope some things are offered soon because my friend and I plan to go back. BTW, they will validate your parking.

Clean. New. Relaxing. — MOKARA SPA @ the Omni Dallas!
DO INDULGE yourself in this new facility. Whether it be a treat for yourself, weekend with the girlfriends or a couple’s getaway.
Included during your experience at the spa: large robes, sandals, sauna, private showers, waiting room w/​teas, basically everything a woman needs.
Staff/​service: friendly and helpful throughout your time at the spa
Hours:
Sunday — Thursday 10 a.m. — 6 p.m.
Friday — Saturday 9 a.m. — 7 p.m.