Pro Cleaners

Service here is not okay. Last week, I came here to get one article of clothing cleaned, because Pro Cleaners is the closest dry cleaner and laundry establishment to my apartment.
To be fair, my brother had previously gotten a suit here dry-​cleaned one year ago, and he hadn’t had issues. In addition, I had actually been here once before. My prior experience (taken with a grain of salt) involved bringing four shirts to be dry-​cleaned. One had a stain on it that the store said could not be removed (ok, that might be fair, so I didn’t push on it, but there are other dry cleaning stores I’ve frequented in the area on Oak Lawn who have never disappointed with their stain removal), two were dry cleaned okay, and one CAME OUT with a stain I later discovered and had to have re-​dry cleaned at another place. It certainly wasn’t a stellar experience, but because I couldn’t fault a business for being unable to remove a stain I’d neglected and because I could not prove that the last shirt’s stain DEFINITELY came from Pro Cleaners, I didn’t write a review. This time, when I needed another quick cleaning job, I thought I would try this place out again. Plus, from the exterior, it looked affordable.
I’m very disappointed with the service and have to say I won’t be back, no matter the location’s convenience. First, I dropped my item off on Friday and asked when I could pick it up as soon as possible. I wasn’t being pushy about a time, and I honestly just wanted the earliest time that the store could feasibly return to me my item. I was informed to come back on Saturday at closing time, so I did. When I returned, I was informed the item was not ready and to return in 30 minutes. I did not plan to be driving back and forth to accommodate Pro Cleaners’ schedule when I had other errands to run on a Saturday, so I relented and said I would come back in on Monday. When I returned on Monday LATE in the afternoon, I was once again told that my item was not ready. Pro Cleaners is lucky that I did not need it for work during the week, but if I had, the lateness and unapologetic nature of the owners is UNACCEPTABLE. I never got one «sorry.» Just a «it’s not ready, come back later.» Once again, I wasn’t being pushy with the timing at all, so I would have appreciated it if the owner had, from the onset, let me know that the item would take several days instead of making me come back every day for three days in a row. In addition, their website and store exterior advertises «SAME DAY SERVICE» so I would expect that, as a point of pride, they would honor timeliness and efficiency. Finally, when I picked up the item on Tuesday (and it took a couple of minutes of me looking through the store to find the article of clothing, as it had been improperly labeled and tagged), I was charged $ 7 for the article of clothing– which is steep considering the fact that the item wasn’t being dry-​cleaned, (it was being washed and starched) and that I had to come three times to pick it up. I completely appreciate that Pro Cleaners is a family-​owned business and can respect a family for their hard work in putting up a store, but I cannot respect an owner who does not respect my time.
There are basically no reviews for this place and yet the place is kind of thriving with shirts and pants being dry-​cleaned, so maybe I just received exceptionally poor service. However, I cannot recommend this place at all, and I am sorry for that.