The Pit Pros Auto Service

I have been a customer of Pit Pros for years but after today’s experience, NEVER AGAIN.
I went in for what should have been a simple job, replace the battery in my car. The young lady who greeted me when I arrived was very nice however her coworker was a completely different story. After the mechanic checked out my car and advised me that I needed a new battery I asked how much would it cost and the woman behind the counter said $ 200. I asked for the price of the battery and she said it was about $ 135 and installation is $ 50 and then they have a $ 10 disposal fee for the old battery. When I questioned the installation cost she instantly developed an attitude and said again that $ 50 is their cost to install the battery. I asked what does that include, i. e, new cables, clean the existing cables, etc? Then her tone of voice was very short almost condescending and then she shrugged her shoulders and said again that it’s $ 50 for battery service. So, since it was like pulling teeth to get any type of clarification as to what I was being charged and how a battery would cost over $ 200 I decided it wasn’t worth it and that I would take my car somewhere else. When I asked for the keys to my car the owner stepped in. By then the counter woman went outside and he brought her back in to apologize to me. Very awkward. At this point I’m just ready to move on and so I went outside to get in my car and leave. It was still in the garage bay and the owner followed me outside to tell me that I needed to act like a gentlemen and accept the counter woman’s apology. Then he said that he would give me a discount and to let them do the work. I wasn’t looking for or wanting a discount, I just want a fair price for the work that needed to be done. And most of all I’d like to be treated like a long term loyal customer and not like crap by his employee. Also, it was completely inappropriate for the owner to approach me and tell me how I am supposed to conduct myself. I wasn’t rude to anyone, far from it. I didn’t raise my voice or use any profanity, I simple asked for my keys to my car so that I could go somewhere else. Finally I was able to leave and get away from the mess.
Interesting part of this story is that I drove directly to Firestone on Lovers Lane and the Tollway. They gave me an instant quote for the same type battery, 72 months, 2 year full replacement:
$ 119.00 Battery vs $ 134.00 at Pit Pros
$ 15.00 Installation vs $ 50.00 @ PitPros
$. 3.00 Disposal Fee vs $ 10 @ PitPros
$ 147.99 Firestone vs $ 210.45 @ PitPros
Thank you Firestone!

I have some serious PTSD after moving to Dallas. It was a nightmare to say the least. I finally came around to getting my car registered. I came here to get the inspection and it was the best decision. I was in and out in less than 10 minutes. The girl in the counter showed what I needed to do next and where I needed to go. She was super helpful! I paid $ 25 for the inspection which is reasonable I think. I’ll definitely be back here next year!

I had an oil change on 02/​21/​2015 on my 2013 VW CC. It was not a long wait at all and they were efficient while doing my oil change. Paid 80.78 for the services and then went on my way.
This past week (03/​30/​2015) my engine light came on and then the engine was running really weird. I immediately sent my car to the Service King (03/​31/​2015) in Irving off a N Britain road because that is where my car was fix previous and I was under the impression is was something they did. They did a diagnostic check on my engine and found that there was no oil in my car at all. No oil!!! I told them that was impossible because I just had my oil change not even a month ago. They said that the oil change was done incorrectly that I couldn’t drive the car until it was fixed and there was Midas right next door that could take care of the problem. Midas found that a washer was not replaced when the oil change was done by Pit Pros and that was causing the oil leak. Midas said anytime an VW vehicle oil is changed that the washer has to be replaced.
While all of this was happening I contact Pit Pros to explain the situation and was seeking for the 42.00 dollars I paid to Midas to be replaced. Not the original 80.78 I paid. The receptionist answers the phone and before I could get my complaint out, she immediately got defensive and was beyond rude. She kept saying that she doesn’t play the blame game with shops and that I should have taken the car back to shop which I was unable to because the car was not drivable because there was no oil! She even said that when I brought the car there I had 51,000 miles which I did and now I have 53,000 which is correct but and oil change was not due until I reach 56,861 miles. So I’m not sure where she was going with that and clearly there was lack of knowledge on her end. As she proceeds to rude, she put me on hold and I hung up the phone because I can’t deal with rude individuals. Patricia called me back not even five minutes later, she was very nice and understanding and told me to bring in the receipt and they would discuss a solution.
I came in today 04/​02/​2015 and spoke to Patricia who was very nice to me but gave off the impression that she didn’t care, gave her the receipts and she told me to sit down while she speaks to the owner. Not even five minutes late she offered me a gift card for 34.00 to come back for an oil change… ARE YOU SERIOUS! Why in the world would I bring my vehicle back for this shop to work on when your mechanics could NOT do a simple oil change right! Makes no sense! It was funny how it was brought to my attention because she didn’t even ask if a gift card was ok, she loaded first and them told me the resoluction. She knew I would not be satisfied with this. They could have just given me the 34.00 but in cash! Anyways, She told me that I should have brought the car to shop for the oil change and I explain I could drive the vehicle then she said they would have towed it. Makes no sense! So you would have paid for my car to be towed but you could reimburse the extra expense (42.00 dollars!) I had to pay for a service you did not do correctly! I work in Customer Service and I deal with upset customers daily and if we are responsible for something was that cause on our end then we make the situation right! NO MATTER WHAT IT IS! This was just beyond bad service all around and I would never come back for this shop service. It amazes me that the mechanics don’t even know how to do a proper oil change correctly and I understand that people make mistakes but own up to your mistake. Thank god I caught this error that was done on this shops behalf in due time or my engine would blown up. And let’s be clear, it’s not about the money, I didn’t accept the gift card, and it’s the principle of the matter. Your business mess up and needs to be responsible for your mistakes. Definitely a lesson learned on my behalf and here is a little advice for this business… TREAT YOUR CUSTOMERS BETTER!!! HAVE VALUE IN YOUR CUSTOMERS!!! BECAUSE WE ARE THE ONES THAT KEEPS YOUR BUSINESS GOING WHETHER IT’S 1.00 DOLLAR OR 1,000 DOLLARS! (Oh and your receptionist needs to work on her customer service skills because they are beyond horrible)

I went in for an oil change, and came out with clean oil, and a new inspection sticker! I didn’t realize it, but my inspection was out of date, and they were able to inspect the car and give it an oil change in a reasonable amount of time. The prices were average for an oil change place. I had no wait when I came in. They also had some complimentary coffee.

I like Pit Pros! It’s a great place that will take full care of your car :) Staff is always polite and competent, prices are fair (I even checked online to make sure) and their returning customers are valued! Even more –they asked if I needed a ride home when I left my baby Honda with them. :-) highly recommended.

Excellent service, good price, excellent staff. Had my car towed there in the evening, ready the next day. Highly, highly recommended

I am new to the area and had the unfortunate luck of having my car break down overnight.
I had it towed to Pit Pros and they quickly deciphered the problem the next morning, explained it to me thoroughly, and finished the job the same day.
Definitely would recommend these guys to anyone!

I’m changing this to a two star just because of
1) the tactful response that the owner had placed here
2) the hope that things may change there because Unilocal reviews can be deadly for a business.
Things that I hope will change are honesty and cost. First, cost so you won’t be charging twice the amount as the guy down the street BUT word of mouth and repeat business is contagious. Charge a fair price! Second, honesty because people do not like to be manipulated or lied to. The owner cares about his business (that’s why he wrote a reply) and the people you have reflect upon the business. Hire the best both in terms of work and moral ethics.
Pardon my presumptuous opinion about running a business. Granted, I don’t own a car shop. Though I’ve had some experience running various businesses. I wish the owner only the best in creating a top-​notch service. And as time goes by and I see authentic 5 star reviews on here, heck, I might return.

Best family owned shop in Dallas! Customer service is excellent and the oil changes are quick! I enjoy bringing my car here to get work done on it. I’ve been coming here a couple years now and have never had a terrible experience! Definitely bring your car here.

I just had them service my wife’s Mazda and I have been doing business there since 2010. You will find very capable, friendly and honest folks at this facility. And they turn your car around very quickly too!
Old time customer care with modern day technology. See for yourself!

$ 36.00 plus tax for a standard oil change and out in 10 mins if worth a 5 star to me. Will come here again.

I own a Mercedes, and from the very beginning Monica and Patricia have been nothing but AMAZING!!! The level of customer service, the quality of work that their mechanics provide, and their price point is outstanding!!! I suggest this place to anyone who owns a vehicle, whether foreign or American.

If I had read the negative online reviews about this place, I would never have taken my car there. Unfortunately, that was not the case and I have paid the price, I suffered a total financial loss of $ 7,000.
In April of 2013, I took my car, a 2004 Nissan Maxima, to have it looked at because it didn’t sound like it was running as smoothly as normal, Pit Pros was near where I lived and I had a Groupon coupon for auto work and Pit Pros was one of the places listed. I I was told that I needed major engine work that included new timing chain along with a water pump, which would cost approximately $ 2,000. They seemed competent and I would save several hundred dollars getting it done there than at a Nissan dealership. Big Mistake.
A month later, my engine still didn’t sound right, I took it in and they told me that it had nothing to do with the engine. Then in late August, it really didn’t sound right and the next day, it refused to start. Based on recommendation from a friend who owns a Nissan and is very mechanically inclined, I had it towed to his Nissan dealership and based on their analysis, I had lost compression in Bank 2 of my engine. The mechanic noted that the timing chain had been replaced and he indicated that the timing chain may not have been installed properly and that caused damaged to the valves in Bank 2 leading to failure of the engine. I talked with several certified mechanic friends individually who all listened to my car issues, they all agreed that they were very certain the timing chain wasn’t installed properly and over time it will lead to engine failure. I talked to the Nissan Service Manager with one of my mechanic friends (just to make sure I understood everything correctly), he confirmed that they’ve seen this numerous times, and it was always improper installation of the timing chain lead to failure of the engine like I had.
After talking with them and doing my own research, I approached Pit Pros with the issue. First, the owner got angry at me. He totally denied any wrongdoing and accused the Nissan dealership of «trying to rip me off». The best that they could offer was they would install a new engine for me for free without charging me anything, but I had to buy the engine. Well, a new engine is about $ 10,000, a used engine is about half that. My car is worth about $ 5,000. We argued and he refused to honor his warranty. He basically laughed in my face and dared me to try to take him to small claims court. After consulting with two personal claim lawyers, they told me I could take him to court, I would probably win, but that would involve a lot more money and more time than I care to spend. If the car was worth more, it would be a different story.
So, here I am, $ 2,000 for engine work, $ 5,000 my car for a total loss of $ 7,000. Don’t just listen to me, read all the OTHER negative online reviews about this place. Is it really worth the risk to take your car here? Consider other reputable auto repair shops out there, don’t make the mistake like I and all the other folks did. Don’t use Pit Pros, you have been warned.

Only been here once however got an oil change and it was quick and they even cleaned out my floorboards a bit! What more can I ask for?

Pit Pros has been fine for the past years for state inspection, but my most recent experience calls for this review.
In short: competence = 3 stars; attitude = 2 stars; cost = 1 star.
The long story about my Toyota Corolla (purchased new 2007, mileage only 20K):
Sunday — I noticed clicking sounds in the left front wheel area, one click per half turn of the wheel. Goes away when I press on the gas pedal.
Monday — PitPros presented me with this:
Lower control arms to be replaced: $ 284.62
Labor on control arms: $ 350 («because it’ll take 3.5 hours»)
Wheel alignment: $ 89 («because that’s extra labor necessary after control arm installment»)
Total: $ 740 incl. taxes
«Wow that’s pretty expensive — I’m a poor student. Are you sure the control arms are the problem?» «90% sure» was the curt response.
Call me lazy — I didn’t question the labor cost or seek a second opinion. As long as they get the job done I thought.
Less than 3 hours later, the car was ready. Mind you, this also included lunch time, so the 3.5 hrs labor claim seemed sketchy. I paid the full price nevertheless, thanking them for being open on Memorial Day. «Well, hopefully we can go home soon,» Patricia said grumpily. There was no information about my car, whether the problem was indeed confirmed to be fixed, and what the warranty period was for the service. I felt like I was prolonging her workday by asking.
To my disappointment, the click persisted. I called the next morning, explaining that I’d like to get a second opinion before returning to their shop. «Can you hear yourself speak? Why do you make this more complicated than it is? Why don’t you just bring it in to us again?» I obliged, because I hate confrontations. 10 minutes later, the mechanic returned with my car, click-​free. He said one of the bolts was loose so he tightened that. He claimed the control arm bushings were indeed broken and needed the replacement. However, he had thrown away the broken parts yesterday so could not show me.
Whether the loose bolt was the initial cause of the click, or simply evidence of the shoddy job done, I will never know.

I took my car there for the state inspection and I got in and out in no more than 20 minutes as a walk in. Cost me the standard $ 40. My transaction was smooth and fast. I could tell it’s a family run place, because everyone working there was shouting and nagging each other, which was pretty unprofessional, although hilarious.

As far as auto services go, I’m not a fan in the first place… In fact, I always feel like I’m being scammed, and they usually try to sell me on something that I don’t need/​want, and provide services that I never asked for. UGH!
This is definitely not the case at Pit Pros! The staff is über-​helpful, they don’t try to upsell me on things, but they DO make me aware of other issues (my car sucks), and tell me HOW they could fix them if I wanted them to. No pressure. They just give knowledge, and make sure my car is well taken care of.
An oil change takes less than 20 minutes in and out, and all fairly reasonable prices as well. They have a lobby with A/​C (always a plus in summer), a tv, and a keurig.
Anywho… I’ve taken my car other places, and was really blown away by the customer service at this location. From the desk staff to the maintenance men, everyone was pleasant, seemed genuine, and they didn’t try to scam me!
I recommend it if you’re looking for quick and easy service.

Go-​to place for a reasonably priced car shop. It’s a family-​run business and they give good estimates without hidden fees or trying to jerk you around. They let me loan one of their cars to drive around while my car was getting repaired at no extra cost which was nice. Oh, and he receptionist is quite a looker (I think it’s the owner’s daughter?). Only complaint is that the gloves the mechanics wear is really oily/​sticky, and I have to clean off my steering wheel and shift handle after I get work done because it feels dirty.

Pit Pros is awesome. Hands down the best mechanic I’ve even been to, and the only one that has earned my loyalty.
I’ve been to them three times before in the past 4 years, twice for my manual transmission, and again with my sister’s car. Each time they were fast, fair (I was dreading the estimate for my transmission, instead it was a very reasonable $ 200 cable replacement), and easy. They even provided me with a loaner car, which, while run down, definitely took care of me while my car was in the shop. It’s a family business, and the owner is very friendly.
To top it all off, my door latch got stuck today and I couldn’t close my door. I spent a good 30 minutes trying to pry it open, and then resigned myself to what was likely going to be an expensive dismantling of my door, thinking it was broken. I went to Pit Pros and the owner got it fixed in 2 minutes and wouldn’t accept any payment other than a hug. When does that ever happen at a mechanic’s?

Do NOT bring your vehicle here!
Where do I start? Last time I came to Pit Pros, I received excellent service, or so I thought. About 2 – 3 weeks after my last visit, my horn stopped working, which I had just had repaired at Pit Pros. I spoke to one of the mechanics, advised him that my horn had stopped working. He placed the vehicle on a lift, came back inside, and said it wasn’t working because I had wrecked it. I assured the guy, I had not wrecked my vehicle. He accused me of lying! I assured him, that if I had wrecked the vehicle, which I had not, I would have remembered it! I was flabbergasted!
Such horrible service. The repair they originally did to fix my horn, only worked for about 2 – 3 weeks, and instead of admitting that it was not fixed correctly the first time, I was accused of wrecking my car!
Needless to say, I will never give this place my business again.