US Post Office

I don’t know why this place gets bad reviews. I’ve always had good experience here compared to other post office. The lines are very short and the customer service is awesome! I’ve never been treated by postman/​women so nicely at other usps offices. It’s always the asian lady and white/​hispanic man (I think his name is Mark?) who serves me. They are knowledgable about postal stuff and will try to give you the best option. They are never rude to me but friendly. Yes, you heard that right, friendly! Whaaaa who does that anymore?
Also its in a strip of stores so you can do other stuff too while you do your mail.
Minus 1 star because the flat rate boxes aren’t always available and you have to wait in line for them.

As everyone already commented, one of the employees named Manny seems hate his job and I have never saw his smiling for the past several years I visited this office. The bottom line is that he does his job okay, even unhappily.
The office is small and limited by its space, there isn’t stamp machine. Painful to find a parking as well. It is a lot easier to find parking at USPS on Sloat St, but the waiting line is always longer over there as well.

The most horrible customer service ever!!! I have sent my package on April 6^th by express mail (international) USPS was holding my package until may 26^th!!! What kind of service is that??? Shame on you USPS EXPRESS MAIL!!! I am really disappointed on you!!! After my claim to USPS they finally found my package!!! It was gift to my fathers birthday!!! I hate you USPS EXPRESS MAIL!!!

This location is very convenient to both where I live and work, but everytime I go here, I leave irritated. This is because of one of the employees who I usually happen to get named Manny. He seems to always be in a terrible mood. I have been in here multiple times, he has never been helpful and has the worst attitude. One time I was waiting in line and he was yelling at this women that her package would not be shipped how she had packaged it. (Isn’t the customer always supposed to be right… or could you at least assist them?). Today when I asked for stamps, he was not in the least bit helpful and when I asked for different option, just gave me the first thing he pulled out of the drawer (I have been to post offices where they show you all the stamps they have for purchase).
I really think they need to ask Manny to adjust his attitude because many other reviewers feel the same way as me.

The staff are rude. No manner and smile. The worst post office I have ever go to. Never go to this place again.

I know that this is a convenient location but parking here is the worst. They have no control over this, I understand. Lines are sometimes long and they work very slow.
I’ve been to this location several times to mail out packages but I think my visits will stop. Manny, the man at the counter, has helped me several times but he awful customer service. He has never once greeted me, smiled or anything. Anytime I would ask a question he would purposely sound extremely annoyed with me. I’m sorry, but I need to make sure of these things. Never once has tried to help me. I usually put my items in my own boxes but this specific time, he said it was not the right box. How is it not the right box? I had paid for the shipping label! I’m sorry Manny but I think a majority of your customers would like if you had an attitude adjustment.

This is a great, small local post office.
For some reason when we moved to the area and needed to go to the Post Office, Googlemaps took us to the main one off of Sullivan. Then one day as we were driving we noticed this one located between some restaurants and a yoga place this is your cute, quaint get the job done post office.
We have never been when there is a line and always helped by friendly staffers. Great place!

I usually come to this post office because it’s so close to where I live, so it’s easy to walk over. It’s easy to just go in, drop off your mail/​get your stuff done, and leave. How long that will take depends on how many people are in line when you walk in.
I’ve had two different workers help me and would prefer the lady that works there. She’s so friendly and sweet!
Their stamps selection is pretty minimal, and sometimes there’s a line with everyone trying to send their packages out. Besides these and the other worker who doesn’t quite smile as much (I’ve seen him smile once), I would come back because its location is more convenient for me.

They need an automated machine like that one in sullivan avenue. It’s hard to find parking there too, because it’s right next to the apartments and a row of eatery and restaurants. I would rather go to sullivan just because of that. The service is good though, just the parking issue.

Extremely rude staff, primarily an older employee, Manny. This one is closer to where I live but I’ll stick to the post office by the DMV from now on.

I came here earlier today (10:20 am — 10:30 am) and didn’t see a line at the retail counter which is nice.
It is so nice to have a post office here — convenience for consumers indeed. Indoor lobby drop box and PO Box access are open around the clock? NICE! Have letters to mail or packages to ship? Letters and packages needed a correct weight read for accurate postage amount? You came to the right facility for this. It would be nice if there is a self service kiosk (automated postal center) available in the lobby.
This post office facility looks clean. I’ll definitely come back when I am in the area with postal business to take care of. Overall, nice decent spot for a USPS retail location.
Parking: Finding a spot to immediately park your car? Chances are slim!
There is a gas station, laundromat, library, tax consultant service, hair salon, dental office, yoga studio and several dining establishments nearby.
FYI: Nearby bus stops are served by SamTrans route 120 & 122! Public transportation is of convenience and a good alternative!

Bad service and poorly stocked. Had to wait in line to be told they had no flat rate boxes. Only one person working. Just a dirty little post office.
A guy before me needed his box top taped and the guy said «No tape. Buy tape». May as well start using another shipping company, you feel like you are a bother here.
I’ll have to find another post office or start using UPS.

Really nice people working here all the time. Definitely a pleasant change to the typical usps environment. It’s a pretty small location but offers tons of restaurants and stores around it which proves useful while on an errand run or if you are in a midst of a crazy busy day.
Big big downside though: parking can be scarce.

This was the worst service I’ve ever had in a post office, thats for sure. We came by to drop off some packages, and from the moment we walked through the door, the elderly man working at the desk to the far left looked pissed we were even there. He barked at us to take stickers off the boxes and to label them. He told us to buy labels for like .69c each. After seeing him talking to another customer with that attitude, we just left. We went to another post office where they gave us labels that are FREE OF CHARGE. So not only did we have to deal with his bad attitude, he was too lazy or incompetent to have given us free labels. If you have something to send, do yourself a favor and either try to avoid this guy or go to a different store.

What happened to this place? The Priority supplies are hidden behind the desk, so you have to wait in line while the self service station sits unused. There was one very sloooooooowwww clerk and piles of junk everywhere throughout the place. It used to be so nice comparatively… what happened WestLake Post Office? I’ll be going to West Portal from now on.

This office is worse that I see in my life. Two regular officers are very unpleasant, very unfriendly all time I do my needs over there. Many times they did not care about your request and give you very bad tone of voice!

Ha, I like this place because the USPS near my house closes early (like around 4pm)… so I’d race down to this place to throw my ebay mail in there here. :)
Here’s a tip, people here are crazy sticky about the weight and the stamp, so be careful of printing the wrong weight on the package. There’s not a time where I drop off my package when they don’t check. There’s never really a long line here so not sure why they would open longer than the USPS near my house where there’s always a line.
District discrimination? :\

I’M OLDSKOOL, I still pay bills through the mail
(2 stars)
The location is great because i literally live in the neighborhood. BUT WHERE IS YOUR STAMP MACHINE? shouldn’t the stamp machine be outside in the lobby where it can easily be accessed like any other post office? some people cannot wait until 9AM when you open to get one stamp.

This is the nicest post office! From the outside it looks like it belongs in a quaint small town. Inside, there’s never a huge line, and the staff are nice, friendly, and helpful.

I’ve been going to this post office for a long time. I’ve never had a problem with them sending packages or receiving packages there either. The line is never too long because the staff moves through it with a swift pace. I wish every post office operated like this one.