Petco

Here is my review on their Cat Condo:
Petco Premium Tree Bungalow for Cats SKU: 1 376 403
We paid extra for express shipping. When Item arrived, it was broken. I called the 877# to ask for a replacement. After 30 mins talking to someone in the «Philippines» whom was extremely hard to understand told me that they would send me a new cat condo and have FedEx pick up the old order the next day which it never happened. Thursday and Friday went by and no pickup from Fedex. I called them today Saturday and talked to another person in the «Philippines» AGAIN! They had no record of me calling Friday asking where FedEX was… They said that FedEX came out several times on Thursday & Friday which is not true because I was home all day.
So far it’s Saturday and no replacement and no pick up for old item. Also the $ 10 coupon they offered me was never emailed to me according to their records… Bad customer service. Nothing against «Filipino» people, but they should stop sending customer services calls to other countries other than the US.

After a miserable experience with Petsmart, I went to Petco. Here the service experience was completely reversed. The young lady assisting me with the purchase of a fish asked a lot of questions to help me with the selection. She wanted to make sure that my selection fit the setup that I had in place. In fact, she helped me to modify my selection from what I had originally intended. She seemed to understand the various fish choices very well.
As she was bagging my selection, she covered the Petco return policy. I found it intriguing that they wanted a separate sample of the water to accompany any returned fish. If the sample proved toxic, they would refund my money. She explained that they did not want me to take home a fish that would only suffer the same fate of premature death due to a poor environment.
It was a much more satisfying experience to work with a sales associate who seemed to know her stuff, and who politely sought to understand my needs while assisting me in my selection.