Petland Lake St Louis

They get their dogs from puppy mills don’t shop there If you don’t believe me goggle petland puppy mills

Puppy received and sold to me 2 days later on 1÷31÷16. Puppy was 1900.00 (she was 2200.00). I took her within one day to our vet and discovered she was chalked FULL of worms.
I can’t even begin to tell you how frustrated I am. Do you sell puppies to unsuspecting people anticipating they will get attached completely and not want to bring them back? Is this a scam?
Already wormed? Whatever. Shame on you!!!
Well, week 4 and our puppy still positive for hookworm eggs and confirmed giardia exposure. Buyer beware!!!

I’ve just moved to the area and was excited to find a local pet store. All the other revives with 1 star are on point. This place is a mess and a joke. The bearded dragon (a desert animal) was in the back in the dark with poor lighting. The temp in no way could’ve been appropriate. The fish tanks had so much algae growth that I’m sure the fish have difficulty swimming I could not see what fish were on there, but could see a fish just not a clue what. Three of the tanks had a dead fish in them. Several items had no prices, the isles were crowded with large items which is a fire hazard, and getting help while there is impossible. I will be looking into who to contact for improper care of their pets.
VERY disappointed!

I wish that negative stars were an option!
I have been having issues with Petland for a while, but after my last experience, I will never go back.
The selection is not only pricy, but poor. I have better luck finding pet supplies at the Walmart across the street.
The employees all appear to be in high school and rarely do you see the same face twice; I befriended several employees at one point who told me the manager likes having a high turnover. They do not know how to properly care for the animals, have little to no knowledge about their products, and since it is a commission-​based job, they will tell you anything to push an animal out the door.
Since all of the cages are at reaching level and open top, anyone can hold the animals. The employees don’t monitor customers, meaning the animal is at the mercy of whoever is handling it. Mostly this consist of unattended children and obnoxious teenagers who scream a lot. After being handled for hours by random, careless people, the animals become skittish and mean.
I paid a good $ 900 OVER what an actual breeder would charge– I was young and didn’t know any better at the time– for my aussie there. Like a lot of other reviews have mentioned, he came with a mess of health issues. They require you to visit a vet they have contract with within the first week of having the dog for a «check-​up.» This is a huge waste of time considering all the vet does is barely look the dog over and say «okay looks good!» and pushes you out the door in about five minutes. I’m fairly certain there is some under-​the-​table shit going on.
The only once redeeming quality of this «pet store» WAS the fish section, but since both Paul and Phil left, it has gone to complete shit too.
Which is what leads me to post this review. My last experience there, which was a few days ago, was so much of a nuisance that I will never shop there again!
I’m in the process of replanting my aquariums, and they sell decent plants for much cheaper and better condition than PetSmart or PetCo. I now live in St. Louis, and was in the area visiting my parents and running errands so I figured I would stop by and pick up some plants before heading home. Not only that, but they are the only pet store I have found that sells cherry shrimp. I had called every day for a week (obsessive, I know) because when I called the first day I was told their shipment of them would be in «tomorrow.» Not wanting to drive so far out of the way, I made sure to call before driving out, only to have a different person each time stumble their words, say «the shipment will be in tomorrow» and hang up. When I got there, as I picked out the plants I wanted, I made small talk with the kid working the section and asked him about it. He told me they don’t stock cherry shrimp anymore– which I am still trying to figure out if that was a lie because I found a single one there and purchased it that night– that they weren’t expecting shipment, and that they weren’t even supposed to disclose that information. This was irksome, bit whatever, at least I was getting my plants.
I get home, open the bag, and realize that there are only ²⁄₃. I check my receipt and sure enough I was charged for 3. Since I work in St. Peters, no big deal, I’ll stop by when I get off.
The next day I explain the situation to the kid working the register, and ask if I need to speak directly to the manager. He tells me he isn’t allowed to page her, so he takes my receipt with him to the back. He is gone for at least 10 minutes, finally comes back alone, and says he can give me the plant. The one I wanted was still there, and as I point it out he tells me, «oh, that one is actually x amount.» At this point, I am frustrated, and seeing this he says he is going to «check of see if it is on sale.» This is a small plant, mind you. Once again I am left alone while he does whatever. He comes back and tells me it is, which I don’t believe, and fishes it out. I think finally I can leave… NOPE! He tells me he has to ring it into the computer as a return. I’m annoyed, but having once worked retail understand that for the sake of the cameras, it doesn’t look like I’m stealing.
We go through the exchange process, during which he is back-​mouthing the boy who helped me and the girl who rang me out. Then he tells me I have to pay a 50¢ difference. This is when I finally began to snap. I told him I drove from St. Louis to get the plant I had paid for to begin with, that it was not my fault their employee did not bag it or ring it in correctly, and that I wanted to talk to the manager. He declined me speaking to her and finally let me leave. This was such a horrible, unnecessary experience, and will be my last ever there.

Worst customer service ever. The employees are no help and just stand around in the back room. I was there waiting for at least an hour asking different people for help and they gave dumb excuses and never even helped me out.

Great place, had everything I was looking for. The service was really knowledgeable and helpful. Will recommend to my pet loving friends.

DO NOT shop here. I came in with a few friends with the mindset of adopting a puppy for my little sister. The employees assumed that I just wanted to play with them, and absolutely refused to let me see a few of them. I waited for an hour and a half. I am absolutely appalled at the horrible service I received. I will make sure to inform my ENTIRE social network to never shop here.

This place is honestly absurd. Do not go here. Let me tell you why. They have had a LOVELY 6 year old rescue dog named Max. Max seems to be quite the star at Petland right now yet they cannot find a home for this dog. He has been there for about a week now and my family has visited Max about 4 times now and they are always raving how they are trying to find a wonderful home for him. But there are multiple wonderful families that have applied for the rescue of this dog. My family became curious. If so many families want this dog why hasn’t Max found a home yet. We gave petland a call and the adoption manager is too busy to review the applications for Max. Then I asked the question what would happen if I came to buy one of their $ 900 puppies. The answer being I would have one within the hour. This dog is there sitting in a 2×2 room while people are BEGGING for him. Come on petland really. I used to think this was an okay businees but you will be seeing me with the protesters during the spring. This situation is honestly ridiculous. For real. Petland. You are awful, the staff may be pleasant but when it comes to business I would not trust them picking up my trash. I just hope the adoption manager has time soon to find this dog a home. Honestly I think they are using Max as a marketing point to show how caring they are and how they care about what happens to the dog, which is not bad don’t get me wrong but when families are begging for a dog I think something should be done.

We just happened to see this site as we were searching for bird bath heaters for the winter birds. We were simply aghast this place is still in business and selling dogs! We have put it all out of our mind now as it has been a couple of years ago. And thank heaven’s where we live now we are close only to Petsmart and a Petco. We have had a rescue we adopted from a lady in a Walmart parking lot 8 years ago and a newbie, Tipper, a 2 year old rescue from adoption day at Petsmart. We go back and forth with discussions as to what they are; beagle mix, shepherd, greyhound, the tail-​less Tipper is said to have Aussie (Australian Shepherd). Sometimes we just look at them and say, ‘what are you?’ They don’t care and neither do we. They are big, really big, no beagle here, healthy and happy. That is all that matters.
The sad experience we had with Petland left us broken hearted for ages. Our baby Saint Bernard we paid a hefty price for developed epilepsy at a little over one year. The money we spent on special medicines, veterinary visits, was even beside the point. Our very sick guy was eventually put down and out of his misery. We had done everything we could and it was the last decision, the last thing we had to do.
We received nothing but shunning and ill treatment from Petland. Carter’s Animal hospital was insensitive and useless. We would have settled for kindness, understanding and a letter which we were advised by the humane society to do, from them stating they had notified the breeder of a possible epilepsy strain. They immediately went on the defensive. We never received any such letter.
We discovered in our search to do something about this that no government agency could help. Dogs are personal property in Missouri and you can treat them like you would a car or boat, little consolation.
We went into the store some time later to look around and we were pleased to see they were doing a booming fish business. Only a few dogs and they looked like perhaps rescues. We thought perhaps they had learned and became something better. Now we read this and shocked that they never stopped. Good Luck if you purchased a dog there. Better stick to the fish, your heart will thank you.

Don’t buy your puppy here! Our puppy had kennel cough when she came home. High fever the next day. We took her to visit the vet that Petland said would cover for the fee within 7 days from purchase. The vet said she’s fine, did a fecal test but didnt find anything and just gave us antibiotics. couple days later, our puppy started having bad diarrhea and lots of vomitting so we had to take her to the vet again. After ANOTHER fecal test, turned out she had giardia. Treatment was long and costed us almost $ 400. Right after that our puppy had cherry eyes… We live in FL so at that point when I caller, Petland manager said they won’t cover anything. We love our puppy so much but DO NOT buy your pet from here.

I bought a Rottweiler puppy from here this past Sunday. Overall, the people working were very kind, and showed care for each puppy. I did not know whether or not I wanted a large dog or a small dog, so I did see a lot of puppies that day. The guy was very attentive, very understanding, and even explained the pros and cons for each puppy I was looking at. When I chose to go with Rocco, he even picked out things that Rocco would need for the following weeks. I took so long looking at puppies, I was the last one out of the store, and they stayed open past closing to make sure I had everything that I needed.
Rocco, is a fun, and lovable puppy. He has his puppy issues that every 10 week old puppy has, however, the nice perk to getting a pup from this store, he is extremely socialized. He loves other animals and adults and children alike. He is extremely docile and very well behaved!!!
I traveled to St. Louis from Springfield, IL to look at their puppies (unfortunately, unless you get a puppy directly from a breeder around Springfield, the pound is your only option). It is about 2.5−3 hours away. I brought this up when they were explaining their guarantee. I was told that as long as I went to a certified vet within the 72 hours of buying him, Rocco would be covered. Not so much. I found out that poor little Rocco has tonsillitis, no big deal, they gave him a shot and put him on antibiotics. When I called to see how to proceed with this guarantee since he was sick, they said that since I did not bring him to their trusted vet, there was probably nothing that they could do. Tonsillitis may not be a big deal, but hip dysplasia (genetic condition) which usually does not show until 5 months of age (Rocco is 10 weeks old), and is very common in Rottweiler’s is a very big deal. Regardless of whether Rocco starts to show signs of hip dysplasia, I love that I got him and that he’s a part of my life!!! I just won’t look forward to having the support of Petland, like they said they would.

Ok first of all I read the other reviews. And honestly I think they are a little ridiculous. If your so on your high horse and against puppy mills then why are you not at the humane society? Second, just because those dogs are from a puppy mill does that mean that they shouldn’t be «saved» too? But that is not why I am writing this review. I am writing it on their fish department. It is the best. Paul is the manager and his knowledge is off the charts. He brings in his own plants, fish, ect. There is no one like him. And also they sell the highest quality of fish. I always trust what they sell. They also get their fish from local breeders. They have all things freshwater and saltwater. Amazing!!!

I really rate them a ZERO! On their website they claim to be a locally owned, family owned pet store! Yes they are local and maybe a family owns them! Don’t be fooled by this horrible franchise! I only found their true colors just 8 days after my family fell in love with our new bulldog puppy Trudy! We made our visit to Petland on Friday June 21, 2013 and I was Immediately drawn to my dream dog! The friendly sales clerk gave us her big long lie about their AKC registrable puppies that they get from reputable breeders. We played with her and instantly fell in love and decided to adopt her! After going through the paperwork and contract we were on our way! We noticed she had a slight hacking sound but were reassured on our next day well being vet visit with Carter Animal Hospital that everything was ok. We went about loving and playing with our Trudy as any family would! I came home on my lunch break July 1^st to let her out and woke her up in her crate. She seemed a little sluggish but I figured I would to after being woken up. She did her business and went back in her crate and my day continued. I came home that evening and let her out again and noticed what I thought was sleepiness was a whole lot more. She was so lethargic she could hardly stand! I immediately phoned Carter who is the contracted vet with Petland only to find they were closed. I then called petland and spoke with their vet tech Chris who asked about her symptoms and said it sounded like Kennel Cough and could prescribe some medicine. Worried about her well being I felt this wasn’t a matter that could wait until the next business day to see a vet and wasn’t comfortable with the advice given by Chris so i decided to take her into VSS veterinary specialty services. After taking her there I was informed she had pneumonia and her white blood cell count was at 37 000 compared to the normal range of 17 000! VSS advised me she would need to be hospitalized with 24hr care for 1 – 3 days. I left the hospital empty and ashamed! Through talking with the various employees I found that they have treated other dogs adopted from Petland and have dealt with the worst case scenario of a puppy dying just one day after she was adopted. I was now on a mission to find out what this company was really about and found more than a fair share of horrible reviews all linked with sick, dying dogs that most likely come from puppy mills! The following day I contacted Petland and Spoke with Jeff the manager (turns out to be the owner) and was told all Care must be provided from Carter in order for the puppy guarantee to be honored! I then called Carter and spoke with Dr. Bomstead explaining the events and was told I did the right thing. After she reviewed the charts faxed to her by VSS she told me she would have had her transferred to a 24hr animal hospital so Trudy could get the care she needed! Trudy was on the mend at VSS when I received a phone call from Dr. Bomstead. She said if we wanted to and VSS was ok with it that we could transfer Trudy from VSS to Carter and avoid further charges and she or another vet would even take Trudy home at night to care for her. After discussing with my wife that’s what we did. Petland was made aware of these arrangements and I explained all of the above to them and asked about the Vet bills. The vet tech Chris/​now general manager stated that their policy clearly states that they would not be responsible for any outside vet bills accrued! I asked them to strongly reconsider being as their contracted vet said I did the right thing and she was beyond their help needing 24hr care. She again restated her position and said it would be turned over to the owners for review. Later that evening Chris contacted me again and said their hands were tied and said we should have acted sooner to get her to their contracted vet. I again strongly urged for them to reconsider and have yet to hear back. I picked up Trudy today and thankfully she is starting to feel better but none of this should have happened. Please consider this the norm for this horrible company and do all you can to spread the word! No family or puppy should start their family in the way we have!

DO NOT SHOP AT PETLAND!!! They sell sick puppies from puppy mills and will not take responsibility when these puppies are sick after they are home with their new family.
We bought our bulldog puppy from them on Friday, June 21. On Sat, June 22 we brought her in to the animal clinic they have a contract with «Carter’s Pet Hospital» in Lake St. Louis to have her initial exam. They looked at her (and when I say looked at her that’s all they did… visually looked at her), and said she looked great! I told the vet she had made a hacking sound a couple of times, like she had something stuck in her throat, but it wasn’t a concern to her. So we went about our business.
On Monday, July 1 when my husband came home at lunch to let her out he mentioned she seemed a little off, but wasn’t overly concerned. When we got home that evening she was lethargic and could barely stand up on her own. We tried to call Carter’s so we could get her in but they were closed. So we called Petland and told them what was going on. Chris, the vet tech told us we could bring her in there and she would look at her and maybe give her some meds for kennel cough but couldn’t diagnose anything because she was only a vet tech. We decided to take her in to Veterinary Specialty Services (VSS) off of 141 where they quickly diagnosed her with pneumonia and had to immediately start her on IV treatments and antibiotics and admitted her into the hospital. They told us they had just had another puppy come in from Petland whom a woman gotten the day before she brought this puppy in to the ER and unfortunately died the next day. They told us they were notorious for selling puppies from puppy mills. At which point our stomachs dropped and we instantly regretted not doing the proper research before buying our puppy from them.
On Tuesday, July 2 we called Petland to tell them what had happened with our puppy, Trudy. They were instantly on the defense. They said they would pay for nothing unless we took her to Carter’s (who were already closed at the time when we needed them and had no choice but to take her into the ER). So we called Carter’s who got in contact with VSS and they agreed we did the right thing. They said they would take over care for her and continue treatment. The vet, Sarah Bonstead said she would even take her home that night so she wouldn’t be alone in the hospital. We agreed and released her from VSS and took her to Carter’s. On my way to Carter’s I got a call from Chris, the vet tech from Petland we spoke to the previous evening, who was now suddenly also the general manager, asking what we were doing with Trudy. I told her we were transferring her from VSS to Carter’s and told her they should be responsible for at LEAST half of bill we acquired at VSS because they have a 30 day puppy guarantee for all infectious illnesses. Chris quickly went on the defense and said it was our fault for not taking her in sooner and they weren’t responsible. Period end of story. I am not one to hold my tongue, so I told her what I thought, I’ll leave out the details. :) My husband called Chris the vet tech/​general manager after our heated conversation to talk to her more and she said she would turn our case over to the owners.
When I arrived at Carter’s with Trudy, with a cone on her head and IV’s still attached to her legs and a plastic bag full of IV’s to give them, Dr. Bonstead walks in the room and says she looks great and could probably come home with me that night! Trudy did seem a lot better compared to the night before, but VSS was adamant that she be observed for at least 1 more night. I told Dr. Bonstead that they needed to keep her for the night like they promised us and VSS over the phone. She said that was fine. Later that night my husband got a call from Chris the vet tech/“general manager” informing him the owners of Petland would not pay any part of the $ 650 VSS bill because she left their store «healthy» according to their «contracted vet».
Thankfully Trudy is on the upswing. And we got to pick her up from Carter’s today. We instantly fell in love with her. While I’m mad at myself for not doing the proper research on Petland and where they buy their supposed «AKC certified» animals from, I’m happy we have Trudy and were able to save her from this horrid place. So I beg you. Do not buy from Petland. Go on the Internet and read their reviews. We are lucky that Trudy is still with us, sadly, other victims of Petland can’t say they same thing about their furry family member.