Menards

As the saying goes, «All good things must come to an end», and boy it has definitely for this place!
Why in the world would I go from a five star rating to a 1 star rating? They called the police on me for complaining about their non-​compliance with the Michigan price scanner law.
When the police arrived they asked me if I wanted to press charges on them. I declined and decided to post my experience here instead.
They have gone from one of my favorite places to shop to the last.
These are my opinions about my experiences with this company, your experience and opinion might be different, but I can’t see how.
I say stay away, lest they call the police on you too.

Maybe it was Black Friday shopping, Maybe because it was Burton. Who knows… but this place sucked!!!
My cousin and I picked up a bunch of items and got in line. It seemed to be taking forever, so I ran to the bathroom… The lines were wrapping around almost the entire store!!! After 45 minutes in late, we got out of there like bats outta hell!!!
No thank you!

We have always shopped here and have always been pleased. BUT, we recently purchased new Maytag washer/​dryer and they are pure junk! What’s more disappointing is the fact they are American made! We notified the store the same week we purchased them about the lack of water and excessive wrinkles from the washer and asked if we could return/​upgrade to different w/​dryer and they said no! They don’t stand behind the large appliances they sell. Our loss!!! So very disappointed in Menards, as well as Maytag. Warning to other customers — shop Sears or ABC warehouse for appliances. They both work with customers to ensure customers satisfaction!

Short Review
Expensive custom order — Menards supplier did not create to spec.
Estimated delivery date met for 50% of the order with an unknown time for the rest of the order to be completed… 25% more of the order shows up at store.
2 hour round trip to pick up 25% of order (delivery was paid for in the original order) with a bonus ‘forced march’ through the store as 2 colleagues would not call Mill Works and have the order brought out.
Limited/​no concern from Menards about failure to deliver product as ordered, delivering the product on time and no concern about the additional resulting cost. Very disappointed.
Long Review
Custom order and delivery paid for.
Order takes a month to manufacture.
Delivered to home missing 50% of order AND what was delivered was not what was specified (missing custom fittings that were paid for, apparently no longer available despite being listed on the Menards custom project website run by the supplier).
Menards says they don’t understand why and blames supplier — providing no other explanation as to why half of the order is missing and why the customization was not carried out.
Another 25% of the order shows up at the store-​they say they will hold it until the order is complete and then deliver it… The remaining 25% is estimated to take another month to manufacture. In the mean time my crew is on site and needs the everything that is available now to frame in all that is possible.
Contacted store — they say come in and have the front desk contact Mill Works and they will bring it to the front of the store… Arrive at store and customer service will not call the Mill Works manager and instead says try another desk they think they saw the him over there a few minutes ago. Walk to the other side of the store and despite requests to call Mill Works they insist on walking us through the store to the Mill Works department to pick up part of the still incomplete order. After a tour of the store and «working» with two Menards colleagues that refused to call the Mill Works department we walk out (long walk) with another 25% of the order. The ‘forced march’ through the store policy is a bit over the top given everyone seems to carry a store radio.
On account of the delay we are inuring additional cost of having crew come back to finish installation once order is complete. Menards has offered no refunds or compensation despite paying for additional customization that were not included or delivery that was made but incomplete and resulting 2 hour trip and tour of the store.
Still waiting for the final 25% of the order.

This is a very large store; I’m not sure but it seems bigger than Home Depot and Lowe’s. There is a lot of stuff here; you can even do a little bit of grocery shopping.
They are usually pretty friendly, but our last visit was different. The guy helping us with our blinds didn’t seem too thrilled about it and then another guy came to cut our blinds to length for us and he was very business-​like, and not very friendly.
Also, this is yet one more place you can expect to be hassled by Direct TV salespeople. So that makes Sam’s, Target, and now Menard’s. I don’t know if these places understand, or care that these people are annoying and at times quite aggressive. It makes me think twice about whether or not I want to go to these places.

Clean, well organized and they even have people around to help you! I like the selection of items here and the fact that the staff is always friendly and willing to help. My favorite of the (3) big box stores.

Fantastic sales the day after Thanksgiving. The staff was very helpful and always friendly. Shelves were well stocked.

I’ve been to this store 8 different times for various items. I’m a huge customer service person that really looks for great service and loves to acknowledge when I received it. While no one here at any time (with the exception of the grand opening) blows me away to be overly helpful, no one is rude. Most employees just seem to be going about their day, and generally need to be tracked down to ask a question.
They seem to carry everything that the other big box home improvement stores do — of course different name brands — so the price match policy is pretty much null and void. They really push the mail-​in rebates as their form of «savings» which is nothing more than a credit voucher good for purchases from Menards. Now, I know why companies choose mail-​in rebates because the percentage of people who don’t claim them make it an even more profitable endeavor (general statement — not about Menards). I just feel that it is a questionable business practice to use those, and offer the mail-​in rebate in the form of a merchandise credit redeemable ONLY at your store.

I was so excited to get a Menard’s close to home. I am a big fan of this chain.
One problem that I have had with this new location is: For the first few weeks after the opening, you were never in the need for help while in the store. Now you can wander the aisles looking for a sales person and when you find one, they might know what aisle to send you to.
BTW: If your buying cinder blocks (Clerk asked me «Ya mean the ones with the holes in em?»). They are stocked as far from the front door as they could get them.