Valvoline Instant Oil Change

Awful costumer service!!! Avoid this place! I went for an oil change on Monday November 9^th. I pulled in, it took three people to open the hood of my car, I have a Mini, they did the oil change I was supposed to be on my way… I drive out of the garage and my window won’t go up, my blinkers don’t work and the headlights don’t turn on. I pulled the car around and a man runs over and asks what the problem is. I tell him the list above, they bring me back into the garage– it takes 4 people to open the hood of a car. Then I ask if they want me to pull the hood of the car lever…(seriously!)
I had multiple sensors going off in the car, I got out the owners manual to tell them what they had done. I there was a mid-​aged rough around the edges woman who stood around mostly talking to herself, the floor manager Tang looked around the car and said there was nothing they could have done! I pulled into their business with my car running perfectly. Now I have no lights, blinkers and my window is stuck down in Wisconsin fall. No one offered any solutions, it was dusk out and I had to drive home without lights, blinkers and my window down. I asked for a refund and WAS NOT given the $ 90.00r” refund. No one offered to follow me home, to give any procedure of what happens in this situation. When I asked to talk with the store owner/​manager/​person in charge, the female employee said «I called him and I can’t get him to talk to me or answer any of my questions» that wasn’t professional or helpful.
The overall sense of Delafield Valvoline is that they are not trained well, do not have consumer service skills and are stuck guessing what to do. The floor manage Tang opened up the inside passenger electrical/​fuse panel… pretty sure that is not within his role. I was so frustrated that no one took any responsibility, no one empathized, no one showed remorse and they just sent me on my way saying the store managers name and phone number was on the receipt. I’ve never had such an awful experience.
I’ve since called corporate office and filed a formal complaint, my car is at the mechanic as I drive a rental car and I have had to miss a half day of work. I will be contacting the local news next.
Save your money, save your car. Who knows how expensive this bad decision will be!

If an oil change could be described as enjoyable, this was it. They offered additional services that I declined and there was no pressure to say yes. They don’t know when the last time you have had certain things done (changed the transmission fluid), so it should be your responsibility to know whether or not you need it. Everyone was incredibly quick and professional, the peak of service with a smile. The prices are on display for everyone which I appreciate. Plus there are coupons if you go on their website. I put 1,000 miles on my vehicle a week (it currently has over 200,000) driving for work and I will definitely come back.

I thought they were great. Didn’t push any unnecessary services, quick, efficient. Nice and quick. Shop was clean and manager through.

Oh HELL no.
I got my transmission fluid done a few months ago at an actual mechanic’s shop, and the new manager Bill today tried telling me my transmission fluid was old. He would have happily done it for $ 110, and backpedaled like crazy when I told him the last time it was done.
Stay away. You’ve been warned.