iBuild

I found iBuild via internet search. They have a BBB logo on the site and a listing on Porch. I hired them for a very small tile repair job. I sent photos for estimate. I received a professional, written estimate quickly. The main criteria was timing — I needed the job completed in enough time for me to be ale to use it for Friday 31 Jul. We originally started talking on Wednesday 22 July. So far so good. Then the days went by…
Ray the owner first set an appointment for 28 Jul at 7:30 PM… that being the only time he had left. OK. Then pushed it to 9:00 PM that day. Not Okay, we have sleeping kids. I asked about early next morning. We agreed on 7.
Ray came on time, but said the job was «much bigger» and couldn’t be done on time. He described the larger problem. I was skeptical, but listening. We agreed on a patch job, which was to be to replace the hole left by the soap dish holder with tiles instead. What he did was place two 8″ tiles over the opening, over the surface of the existing 4″ tiles, leaving a protruding and bizarre looking patch.
Having just described the «big» problem it was obvious he couldn’t now remove the patch without removing the other tiles he used adhesive on, so I was stuck with it. He also said he will not guarantee the work since it was non-​standard.
He agreed to return the next day (Thursday) at 7:00 AM again, and then cancelled via text at 01:00 AM Thursday! He arranged for a peer (from a different company) to come and complete the job. And I did appreciate this. The peer from Two Brothers was very professional, and finished the job quickly. He agreed the patch was below normally acceptable quality and offered to fix it the right way. Since my family was pressed for time, I had to let it go for the time being.
I will not use them again and will not recommend them to others.