Denver Key & Lock Company

We had trouble turning the key in the screen door. We called, and Seth came out. Yes he re-​keyed our doors, made extra keys, came in a timely manner, worked efficiently, and answered all of my questions. But beyond that Seth explained, when in a pinch using an oil based lubricant in the lock was okay, but on a regular basis (the way we use it) it was not the best choice. The oil gathers within the lock’s internal mechanism and collects dust and dirt thus doing more harm than good in the long run. He talked about using a different product they sell at the store that is Teflon based. In a few minutes he educated me about my locks that will prolong their usage for years. I believe the best kind of customer service experience is getting more than one expected and becoming in the process better educated. I am extremely happy with the service from Denver Key & Lock, and I say that as a person who has worked in the customer service field and not easily pleased. Thank you Seth for the great job!

Got an old key that no body can make a copy of? Look no further! Wow. I thought I was out of luck when I broke my key to my dead bolt for my 80+ year old door. I was told that this key was very hard to find. Well, Denver Key and Lock had copies and made them in a flash! Very nice guys as well.

I called yesterday lunchtime and was delighted that they were able to send someone out straight away to our multi-​family rental property in Denver. We had flown in from DC to do an inspection of the property and to show it to an agent that will likely sell it for us but the key that the property manager left for one unit did not work so I suspect the tenant changed the lock. The technician arrived in less than 20 minutes, was polite and obviously skilled and I thought the $ 95 charge quite reasonable considering the emergency and we had to get him to relock the door after we did a quick walk-​through. Great service. Thank you.

We live in a very old house in Cherry Creek and we needed to change out the front and back door locks. We first went to Home Depot to find the replacements. They didn’t have the correct brand. They suggested we go to Denver Key and Lock. We went there and we dealt with Seth. He was super nice and knew his stuff. He had our replacement locks for $ 140.00 each. So, we went home and installed the first lock with a couple issues, but when we called Denver Key and Lock they walked us through it. When we went to replace the second lock we found that there were not door handles in the box. We called Denver Key and Lock and once again spoke to Seth and told him we couldn’t find any door handles in one of the boxes. He said he looked around the shop and couldn’t find them either. He said he would go the next morning to the warehouse and pick up two more handles. At 11:00 the next day we drove over there and Seth forgot to pick up the handles. We really wanted to finish our project so he said he would call the warehouse and we could go there and they would be there waiting for us. So, we drove the 6 miles on Denver city streets over to the Intermountain Lock and Key. We told the gentleman at the pickup window about our situation and that Seth was supposed to have called. Well, there was no record of a call. So, I called Denver Key and Lock and spoke to a woman and she said that Seth had called and that she would call Intermountain Lock and Key again and find out what happened. After waiting for 10 more minutes the gentleman at the pickup window call Denver Key and Lock. He spoke to a woman, Timber, and she told the gentleman to tell us to come back to their store to pick up the handles. Completely frustrated, we went to our car and called Denver Key and Lock and the woman said that Seth went to another supplier to get the handles for a cheaper price and that he would be back there is 20 minutes and that we were to go there and pick up our handles! She said that Seth tried to catch us before we left, which is a complete lie, because by the time Seth would have called another supplier it would have been at least 5 minutes after he told us to head over to Intermountain Lock and Key. We then drove the six miles back to Denver Key and Lock, in traffic to pick up our door handles. So instead of sucking it up and just paying the extra money so as not to further inconvenience his customer, Seth decided to save a buck at the expense of his customer. When we got to Denver Key and lock the guy behind the counter couldn’t find the door handles. We asked if Seth had made it back there yet, and he said yes but was not there at the moment because he ran an errand. After looking he found the handles and said he didn’t know how much they would be. He must have seen the smoke rising from my head because he went and asked someone if there was a charge. He was told there was no charge. We took our handles and got in our car as Seth pulled up and was getting pizza out of the back of his van. We tried to support the local business but sometimes it’s just not worth it. So, when we got home I looked online to see how much our door locks were… they were $ 65.00. If Denver Key and Lock would have been more considerate they may not have lost this customer.

I gave these guys a bad review a couple years ago and somehow they just reset it and my review disappeared. Be suspicious about places that have been around a long time and have few reviews.
To be fair, they did the job, but weren’t completely forthcoming.

Called about 15 places before calling here and they were the only ones that were able to duplicate my motorcycle key! Extremely fast service. Will go again :)

Outrageously priced!!!
I called them about a doorknob that had been sticking and they replaced a piece inside the knob and the total charge was $ 125 — -a $ 75 fee simply for coming out to the house which I was never told about until the work was completed. So basically in 10 minutes he pulled apart the doorknob, replaced a part and told me how much I owed without ever discussing a single charge with me.
After discussing with my husband I called them and told them I was not happy due to the fact I was never told about the fee to come out, if I had been I would have looked elsewhere and I told them I’d pay the part fee but not the other portion. We agreed upon a $ 75 bill in total but I did that simply to be done with them and not have wasted as much money.

What a JOKE!!! we order parts for a custom made door more than six weeks ago and when I called today after calling to check on the status of many time I was told that they were just ordered last week after I called and asked to speak to the owner, I was told the owner would call me on Friday and I never heard from her. They are holding up the hanging of our door. they are RUDE and very unorganized!!! please don’t waste your time here do yourself a favor and order directly from the manufacturing company.

fast and friendly. they were the only place in town that i have been able to get a copy of a vanagon key made!

Well I done locked myself out of my apt during laundry… I’ll never figure out how… oh well. However it really ended up being a great experience!
I called up Denver Lock & Key at the recommendation of my landlord and they were at my front door in 20 min, even after getting lost on the way.
Seth could not have been friendlier and more professional. He gave me a little lesson on how locks and keys work and the like which I thought was a really great touch. I apparently had a bear of a lock but he powered through and then offered to throw in two key copies for squirreling away for future use. $ 65 got me back in my place and two spares, seems like a hell of a deal to me.