Vip Parts Tires & Service

I wish I could give less than one star. What a bunch of crooks. Brought my 2011 Honda Accord at the Londonderry location for my state inspection because I had a coupon. That’s probably how they lure you in and then try to make you pay for repairs you do not need AT ALL. They told me that it failed inspection because of a bad ball joint. Also that my battery was at 50% and I’d have to replace it by the winter. All together would cost $ 664.00 for repairs. I felt more comfortable going to the dealer for what I thought would be a major repair so I left and drove over to Rockingham Honda in Salem. Well imagine my surprise (and relief) when the mechanic there told me that the ball joints were perfect and that my battery was at 100%. I just had them do the inspection there. I will NEVER go back to any VIP for even so much as a bottle of Armor All. I feel bad for anyone who gets scammed by these thieves.

DONOT let these guys work on your car at any location!!! The service manager in Londonderry is a moron. of course now they are changing there name to o’reilly’s now to get away from all the bad reviews.

the service a vip is the worst I have seen for a while. made a appointment in the middle of the week, to have a muffler hung and a sticker. I work 6 days a week and ihave a disable wife and my mother who is very sick live with me. so I have a very busy life. with little time to play games.
that sunday morning, I had talked to the so called tech, and he was not sure if they could install the muffler. his welding skills is not there. the manager thought hanging the muffler was replacing the hangers. some car guys .
I said let’s take alook at the muffler, if it is be on the skill level, then stop. I know if they did a state inspection, I would fail for the loud exhust. so I was aked to sit in a drity waiting room and looked through the dirty glass to see him totally disregard to my wishes, never pulled the muffler I bought from oraily. and played with everything eles but my exhust system that I was here for. he came in and asked me to come out.
I asked about the exhust system and he he was not worry about that. he started telling about abunch of superficial rust, and I said I need the muffler put on you can’t do it back it out.
I left to the front desk to speak to the manager how I am not happy of what is going on. the manager said he has no control of the tech, and he is doing what he need to do. it this point, I felt I was waiting to long for my car to be backed out. walking back into the g
arage, my car was noww on the ground, and hooked up to the. nh machine.
now iam losing my mind. ididnot want the. si if I can’t get my exhust. and told him not to write it and pull it out
I was charged for a sticker a I left. ihad my exhaust fited and that replace a ball joint. and a bearing .the rest was becouse this kid was lazy, and did not do iwanted but do what he wanted, nothing.
do not go to vip in derry they are lazy dirty and not honest. the management team are useless, and place should avoided by all means. Geoffrey

Wrong review. sorry

Never again. This used to be a good shop but they have failed me for the last time. 3 hours for tires installed. What a joke when their pledge states 2 hours or less. Wheel lock…30 minutes to ask me for the unlock key… there is no wheel lock. Charge for something I did not ask for, was not explained to me. Took over 40 minutes to pull the vehicle in when I was told it would go right in even though I was 10 minutes early for my appointment. Plenty of other choices out there. Avoid these idiots. I feel bad for O’Reilly auto parts being in the same building because I won’t step foot in there any more. No satisfaction even complaining to the corporate office just empty apologies. Funny too I need tires for another vehicle but it won’t be VIP.

Reliable service and value. The staff really helped me out with some difficult work on an old Land Rover. When I decided to buy a used car, they were willing to look it over for me free before purchase. That peace of mind you cannot buy, comes only with this kind of service. See Roger. Thank You VIP!