All Tune & Lube

5÷27÷2016 I would like to let anyone know who comes to this service center how I was treated today. I purchased a 2008 BMW 328i from a local dealer. While I had the car at my mechanic for a front end rattle they hooked it up to the computer and a 2A87 code came up. I have a drivetrain warranty with the dealer who sold me the car. They referred my their shop — All Tune & Lube, Dover to make an appointment have it looked at. The owner — Mello himself ran the car through 17 systems and told me that the code was not in there. Turns out after he got very loud in the showroom in front of other customers that the code WAS indeed in his scanner. Remedy — bring the car back when I have time to pull it apart. Fine. Second — prior to purchasing the car I brought it to my mechanic for a check. It was discovered that the car had an il pan gasket leak. The dealer had All Tune & Lube fix the leak. Fine. After driving the car a bit the front end began to rattle, thinking front end, I bring it to my mechanic who drives it, hears it puts it on the lift, takes off the under panel and out falls a piece of the stabilizer bar and shows me how the stabilizer bar is moving freely in the front end. This sub frame needs to be removed to replace the gasket in the oil pan. Obviously All Tune & Lube failed to put the car back together properly resulting in the rattle. Also a bold on the pan was not screwed in. I brought this to Mello’s attention today and he threw me out of his service center in front of other customers. I would think twice about using this service center in the future. The customer service is POOR and that’s from the owner. He yells at his customers, I have witnesses and will be contacting them for statements when I call the franchise HQ on Tuesday. No one should talk to another human being like Mello spoke to me today. Ever. You should be ashamed and embarrassed at your behavior. My cars will never go there, the mechanic do a half-​baked job it they can’t tighten a bold and put stabilizer bars back on. Of course the 2A87 code according to Mello could be the wrong oil or oil filter. Can you guess who did the oil change on the car before I bought it? And changed the oil pan gasket. You guessed it — All Tune & Lube. Your name is written all over the problem with this car and you won’t admit to it.

Have used All Tune & Lube for years for multiple cars. Have always been pleased with the service. If, for example, I tell them I am due for a new air filter per the owner’s manual, they will check it and if okay, tell me it can wait until next time. That’s honesty!

I bring my Dodge nitro here for service I get the best service with the honest price. Very personable staff. Mello the manager and all his staff are very professional. The job is always done to satisfaction. I bring both my vehicles here for service and I will always recommend to my friends and family.
Cheers Guys

Actually, the ORIGINAL diagnostics from ¹²⁄₂₉ show a misfire in the engine cylinder 3. You never did any other diagnostics or atleast couldn’t prove that any other were donene. With that said, your immediately concern should have been to fix the misfire not to change the fuel filter. Nice try. Word of mouth of terrible serves spreads much fuether then the internet and since I’ve been telling my stores I have actually had two other people complain of your service… from wrong bolts on just tire rotations and changes to some serious issues basically, expect to take your car somewhere to have the problem fixed after they ‘fix’ your car like I had to do.
Not to mention on 12/​29, andres said that my car was ok to drive without the sensor. I just won’t get good gas mileage. It started stalling on ³⁄₇. Brought the car in ³⁄₈. You have all the wrong information on my car and paperwork. So please don’t try and sound like you did everything you could to fix my car. I have proof of your negligence. Also, I had $ 30worth of gas when it was dropped off on ³⁄₈ but whoever test drove it left me with no gas. Then I didn’t drive the car for two days. Went to a gas station. Out $ 50 in and stalled in the fast lane of rt80. My story is truth. What you’re saying and the codes are nothing what I have paperwork of or anything that you have said. Terrible.

I brought my 2002 Jeep Grand Cherokee in for a ticking in the engine on November 27, 2012. All they did was check my oil and told me they thought that the oil was the issue, so I should get an oil change, which I did. I was told it could be something worse, and if the noise remained after a while, bring it back, and they’ll have to look at it. I wasn’t told not to drive it, and I wasn’t told to leave it to make sure everything was ok. about 50 miles later, and All Tune & Lube wants $ 2,650 to replace the engine, that they didn’t thoroughly look into when I brought it to them.

Mellow and Carlos were great. I had purchased Bilstein shocks for my Dodge Ram 1500 and needed the fronts put on. I also had a 1−½″ leveling kit that needed to go with the shocks. Both guys were great to take my truck in that day I went there and spent 4.5 hours working on it, due to seized bolts had to be torched off. Trucks rides and looks awesome, thanks guys!