Snowflake

Dublin, United States

3.4

Open now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 925-551-0971
Website:
www.snowflake.cafe
Address:
4288 Dublin Blvd Ste 105, Dublin, CA, 94568
Nearby public transportation stops & stations:
1.4 miDublin/Pleasanton
3.2 miPleasanton
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Bussiness info

Take-out
Yes
Accepts Credit Cards
Yes
Accepts Apple Pay
No
Parking
Private Lot
Bike Parking
Yes
Wheelchair Accessible
Yes
Wi-Fi
No

Today

Today 11:30 am – 10:30 pm
Open now
Local time (Dublin) 8:33 PM Saturday, May 31, 2025

Business hours

Monday –
Tuesday 11:30 am – 9:00 pm
Wednesday 11:30 am – 9:00 pm
Thursday 11:30 am – 9:00 pm
Friday 11:30 am – 10:30 pm
Saturday 11:30 am – 10:30 pm
Sunday 11:30 am – 9:00 pm

Description

Specialties

At Snowflake®, we have dedicated ourselves to not only making the best tasting Taiwanese Snow Ice in the Bay Area, but one that is both healthy and environmentally sustainable. We hand craft our flavored ice daily using only 100% natural ingredients and as much of the freshest fruit in season … no powder mixture is used at Snowflake. and we obsess over every detail that makes a quality ice to simply dazzle your taste buds with our unique blend of fresh fruit and toppings. We also provide a full café at our Dublin location so come check us out. We are also located in San Jose and we will be opening our new store in Berkeley in the summer of 2016.

History

Established in 2011.

Our first SNOWFLAKE store opened in Dublin, California sometime in April of 2011 located in a small mall in Dublin serving the new Asian American communities in the suburbs of Contra Costa and Alameda County. Since our initial opening, Jeff and Janice have been developing and serving quality interpretations of their classic asian dishes. It’s been 20 years since Jeff Kou left his native land of Macao where he honed his skills with the delicious fast food cooking style of backstreet Hong Kong cafes. Since then he has worked over 15 years as a Japanese sushi chef in the San Francisco Bay Area.

While Jeff still enjoys the fine art of Sushi and washoku style of Japanese cooking, for past 5 years he has immersed himself into the new world of Asian desserts that he experienced on his trip to Taipei 5 years ago. His take on the new Taiwanese Snow Ice desserts was to reinvent it as a truly natural and healthy dessert rather the formulaic powdered ice desserts offered by many of the new Asian

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20 reviews of Snowflake

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Place rating: 2
Dublin, CA
Overall thoughts on the ice cream rolls
They were hard and you break off pieces of the rolls to eat it. It didnt melt in my mouth. I had the pineapple roll, so i tasted more tartness than sweet, i probably should have gotten a different flavor.
Price wise: there is no price mentioned on the picture menu, but i paid a little less than $ 9
Worth it? Uhh… not really… maybe if i had it to go and had a different flavor
Tbh, this is more a negative review because the person told me I MUST tip, if i sit, so that threw me off. In addition to her glaring back at me every so often was unsettling.
Place rating: 4
San Ramon, CA
Don’t come here before dinner because you’re bound to eat all the dessert and spoil your appetite!
Snowflake is a good place to try all sorts of shaved ice Korean/​Taiwanese style. If you haven’t had it before, it’s a creamier, smoother experience and not as heavy as ice cream. You just have to try it.
I came here with two friends and ordered the green tea and milk tea/​boba flavor. Both were really good! The green tea had real green tea flavor (yes, I feel that some desserts label it green tea and add food coloring, but the tea flavor is not there). And the milk tea flavor was equally similar to the real stuff.
Go there during off hours to avoid the crowd. We went around 5pm on a wednesday and it was EMPTY. Downside is the waiter was on her phone and NOT attentive at all. We had to walk up to get her attention and order.
Every other time I was here during the weekend it was so packed I didn’t want to wait. Seating space is pretty horrible but it seems clean enough and again, the desserts taste great.
Place rating: 5
Fremont, CA
I’ve been coming to this spot for years now. Even though I have moved away, I do come back once in awhile whenever I’m in the area. Every friends that I’ve introduce to this place has became a regular and we have been coming back to this spot to hang out.
What is there to not love about Snowflake? They delicious snacks, food, and a huge variety of dessert selection for you to try out! The service is always fast and efficient. Not sure why others are complaining… For me, if I had any questions or problems, they’re always helpful and resolve my problem in a fast and professional manner.
Love their ice cream and shaved ice… Especially the shaved ice!!! The only down side for me is that they’re too far from where I live!!! (I live in Fremont)
Place rating: 2
East Bay, CA
TLDR: Good food, not-​so-​good service.
Their shaved ice was pretty good and is pretty comparable to what I’ve come to expect from shaved ice places in the area. Their service on their other hand, was not ideal.
We got there and they gave us a menu and left again. I wasn’t sure if I was supposed to wait for a server or order at the counter so I went up to order. When I asked if I could order, she looked me up and down and asked if I was ordering for here or to go. I said «for here», and she dismissively said, «if it’s for here then you order at your table» and then she turned around and continued talking to co workers behind the table.
The rest of the experience was ok but that interaction was just so incredibly rude. Now, normally, I would forget about it because shitty service is usually a part of the Chinese food experience. But now a days, there are so many great Asian places with exceptional service. There are a handful of places in any given area where I could get the exact same food for similar prices, and not have to be treated like an inconvenience. Unless a friend I’m with is adamant about going there, I doubt I’d ever go again.
Place rating: 2
Fremont, CA
Came here on a Friday around 1pm. The place was pretty empty. We got seated and I was really excited to try the ice cream rolls! We ordered the Oreo and the green tea. Their menu for ice cream rolls was basically just pictures lol and it didn’t list the price. I asked the waitress if our ice cream rolls would still come in a container even if we got them for here and she said yes. I wanted mine in a container because they look prettier that way and easier to take a picture of and I saw in other pictures that they put their ice cream rolls on a plate. So when the Oreo ice cream rolls came and they were on a plate, I was kinda annoyed. So I asked the guy making the rolls if he could put it in a container for the green tea ones. They honestly weren’t bad… but they weren’t that good either. I don’t know if it’s because that’s just how ice cream rolls are, or if they didn’t make them that well. It just kinda tastes like really hard ice cream, and I think that they didn’t give enough for the price. $ 8 for like 5 ice cream rolls? Not really worth it especially considering they’re not really anything special. Overall, the ice cream rolls weren’t bad, but they weren’t good enough for the hype or price and I probably wouldn’t return.
Place rating: 1
Hayward, CA
R.U.D.E. Worst Snowflake ever. Worst service ever. The last time we came here they gave us the hardest time about getting more spoons to-​go. We ordered 4 shaved ice and we get 4 spoons… Apparently overhead is too expensive and to giving out 4 more spoons and more napkins was just over budget.
But it was whatever.
So fast forward 1 ½ years later. I’m pretty sure their service got worse. First off all, they have a minimum of $ 3 spent per person. So no you cannot just share with your family… Even though you’re all full from dinner. They were super rude to people who were trying to order to-​go because they were closed… Except the place was full of people still eating. A simple we’re sorry we’re closed would’ve been nice… One little girl actually said, «daddy, they’re mean!»
Anyway if I can give this negative stars I would’ve. Never again… This is hands down the most unwelcoming snowflake ever… Not a place to take your time and enjoy your company. No games, no hospitality…
#smh
Place rating: 4
San Francisco, CA
It’s a really small place, so when I went, my family had to wait quite a while (Saturday after dinner). Service was pretty good here and while not everything is listed on the menu (pretty much just the rolled ice cream), our waitress was able to list flavors off the top of her head
My family ordered 3 things– K2 (crêpe with banana & strawberry sauce), Black sesame shave snow and a green tea rolled ice cream.
Food pros:
+ consistency and texture of the shaved snow was so good! It really felt like i had snowflakes in my mouth.
+ flavors of the shaved snow and green tea ice cream were so on point. It tasted like the real thing and I was thoroughly impressed
Food cons:
— there was no strawberry sauce in my dad’s crêpe even though it was listed in the menu =(He still enjoyed the whole thing though!
Place rating: 4
East Bay, CA
The actually sweet stuff in which we all indulged was truly darned near perfect, especially that anti-​griddled ice cream texture. I could never find a more fresh and true, bright sesame kurogoma ice cream/​snow elsewhere.
But with one (oh dear) dusty and gross bathroom (please note singular was on purpose) pretty much adjacent to certain tables, a server who literally threw down the menus onto the table, sticky and gross me out with a Ginsu knife menus, I sort of lost it in the hygiene department.
Deportment and tidiness count, folks! Management, please heed! (and have it translated if need be).
The products put out and served, imho, tasted better than the other Snowflake down the 880. All super pleasantly surprised how good the snow and chew of the jellies, tapioca, adzuki all were, so darned good,
Yummy. When we left, the line was snaking around outside. We lucked out with timing after outlet shopping.
Place rating: 3
Orinda, CA
Review #099 — 2016
I’ve been here with my siblings many times just to satisfy our shave snow cravings. It is in the same shopping center as Koi Palace, the infamous dim sum spot.
The place is tiny and crowded so you always have to wait for a table. The one time we showed up with 8 people, we were pretty lucky to get a table within 30 minutes.
We’ve tried many different flavors, but my all time favorites are the black sesame and taro. Both flavors are very smooth and true to their names.
The one time that we couldn’t get a table, we decided to get our orders to go, but the portions seemed smaller than if you actually dined in. Maybe that’s why everyone wants to wait for a table.
Although, I must warn you to NOT eat the soups here because there’s very little flavor. We were super hungry & didn’t want to go to another spot for food so we decided to try out their soups and boy were we disappointed.
I’d recommend sticking to just their shave snow and go eat lunch/​dinner somewhere else before or after…
Place rating: 5
Manteca, CA
I’m a regular and they probably hate me by now XD
Foods really yummy, but subjective for taste, Ma doesn’t like it and she’s from HK but I love it.
Get the cod with white sauce, none of the red sauce dishes.
Dessert snows and crepes, AND their ice coffee is the best on the menu.
Service is okay. Pretty fast, but better if you speak Chinese. :p I don’t mind getting mugged for cheap and tasty food.
Place rating: 4
San Ramon, CA
Snowflake is a really great place to go if you’re looking for a quick date. The service is amazing! The food is served rather quickly. The food is also very delicious and filling! If you’re here, you have to order one of their snowflakes or crepes!
Place rating: 2
San Leandro, CA
I’ve been to plenty of snowflake-​ish places throughout the bay area, from here in Dublin all the way down to Milpitas and San Jose. Of all the places I’ve been, this is probably my least favorite.
We came at a really good time because we were seated immediately (unheard of at places like these). It was especially surprising because this one is super small and there’s no outside seating. They seated 3 groups of 6 – 8 and our group of 2 and the place was full. Right after we were seated though, the people started to line up.
I think the part that bummed me out here was that I wasn’t sure if there was an option to create my own kind of combo. I didn’t see it on the menu anyways. On the menu for the shaved ice/​snoflake desserts were all premade combos (but you could substitute things if you’d like).
The service was not so great though. Right after we finished, it’s kind of like they were kicking us out since there were so many people waiting. I mean, I get that you want to get everyone seated but you don’t have rush us… We were mostly finished with our dessert, the woman gave us our check and basically waited next to us for the payment. She got it back to us really quick and then started taking our plates already like «Are you done? Okay thank you!» and started cleaning the table. I just felt like we were getting pushed out.
If I’m REALLY craving some shaved ice in Pleasanton/​Dublin area though, I might stop by again.
Place rating: 5
Pleasanton, CA
I really enjoy coming here for this unique Snowflake dessert and the delicious crepes. Today we are trying some lunch food too.
It is a pleasant, happy place to come for dessert. You are served quickly, and the place is always packed with people. Be nice and share your table!
Place rating: 4
Dublin, CA
Love this Taiwanese dessert place, known as shaved snow or Xue Hua bing. Snowflake famous snow ice features soft ribbons of flavored ice topped with fruit, nuts and other assorted goody. However, it isn’t just for desserts. They also have an assorted array of affordable hot food options to order with your dessert. My favorite hot choice is the Fried Beef Udon with Black Pepper, chicken wings with fries, and curry fish balls. As for the desserts, I love the I-​Pineapple, Belgium Coco, Tropical Mango, and Pink Lady.
Besides the food, the customer service is adequate. They seat you pretty quickly and take your order. The place is small though so prepare for a wait during weekend lunchtime.
Place rating: 5
Orange County, CA
It’s been 4 years. 4 YEARS and I’m still coming to this place to get desserts/​quick bites. This place is the closest place you can get crepes at if you don’t want to drive across the bridge (like me) to San Francisco to get your crepes at Japantown. I would say snowflake has been my favorite place locally to get desserts without having to wait too long or drive too far.
This place has snacks/​real food /​desserts. (chicken wings, fries, fried calamari rings, meat sauce spaghetti, curry chicken rice plates, sizzling rice plates, crème brûlée, ice cream, crepes, snow & many many more) they have a lot of selections on the snow as well as the crepes. You can choose savory crêpe or sweet crepes (which is pretty awesome) — if you’re hungry but wanted to eat the crêpe part, I suggest ordering the cheese corn ham one. That one is one of my favorite here.
+prices is reasonable and affordable. Definitely come check it out! (:
Place rating: 4
San Ramon, CA
5⁄5 for dessert here and 3⁄5 for actual lunch/​dinner food items.
I love the shaved snow here! I’ve literally come here for at least 15 – 20 times LOL. I’ve tried the sweet crepes too, which are also amazing. But my main goal each time is to get my shaved snow and dash. I love how the texture is so light and soft, it’s literally like eating snow :’) the flavors aren’t overly sweet for me at all. One thing that’d be amazing would be customizable toppings. But I usually enjoy the selection that they come with so no major complaints.
Seating can be hard sometimes if you come on a busy evening, because it is a very small shop!
Place rating: 2
Tracy, CA
Bad service. I went in with my family and we ordered 2 snows & 2 crepes. Our server was horrible, literally. The only thing good was that she got our orders right but didn’t hand it to the right person. Anyways, I don’t know if our server spoke much English because she kept saying «what?» Or «huh?» When she took our orders. Like seriously. She didn’t have any respect. And even when we paid, she just grabbed our money and left our table. The workers looked like they were all in a hurry but there was barely much people inside? I would give 1 star for service.
We ordered a strawberry snow & the matcha snow. The matcha was very good and had honestly a strong taste. I should’ve ordered strawberries with it)-: the strawberry snow was alright, it was too sweet for me. The price was really good tho.
The crepes. It was alright as well. It was too hard/​crunchy & the Nutella didn’t taste actually like Nutella, It had a REALLY nutty taste. It’s not bad tho but the price for the crepes aren’t worth it.
Overall I give the food 3.5 stars.
WORK ON YOUR CUSTOMER SERVICE!!!
Place rating: 3
Concord, CA
Went here for the first time yesterday and it was amazing. We ordered a green tea ice cream with the mochi and all the fixings and a strawberry chocolate and whip cream crêpe. DELICIOUS!!! You have to try it! We didn’t eat dinner there but the food that the people next to us ordered, looked really good. I’ll update next time we go and try the dinner!
Update from 1÷16÷16 we went again and the service was NOT good. After we finished none of the plates were removed and we couldn’t get anyone’s attention to pay. Every time we tried to make eye contact with an employee they would ignore us. We will give the place another change because the food is good. Hopefully this was just a bad day for them.
Place rating: 2
San Francisco, CA
If I come back, it’s only for dessert and definitely not for the food or service.
My little brother asked one of the servers for some sweetener for the Hong Kong Milk Tea. The server rudely responded, «That’s the way it is!» and walked away. My sister ended up asking a different server for some condensed milk. When we ordered dessert at the end, they forgot one of our orders for a crêpe. They denied that we even ordered it but they had given us new utensils for it.
Chicken Rice Clay Pot/​Beef Rice Clay Pot had rice that was «broken» and watered down so it tasted all gooey. Beef Noodles/​Tomato Chicken Noodles were kind of bland.
The three toppings for the shaved ice depends on whatever flavor you get. I’ve tried guava, green tea, silky milky, and milk tea flavored. I’d probably order them all of them again except the milk tea one. It barely had flavor. You get a pretty large amount for what you pay though. Good portion to share and A for presentation.
Place rating: 4
San Ramon, CA
It’s a rare find. A place you can have a good meal and tasty dessert.
Their steak with spaghetti was a hit with our two toddlers. The brown thick sauce went very well with the meat and spaghetti.
Their noodles was so so. The broth was just like instant noodles broth. But it’s cheap and filling.
Tried the Cod in creamy corn soup. The fish was prepared just right. The corn soup was thick and yummy. It came with a huge cup of rice.
We ended our meal with 2 snowflakes: Sesame and Match Green Tea. We liked the sesame more. Since it had a fuller black sesame taste. The green tea snowflake was just mildly flavored. Both were satisfying and refreshing. The toppings were yummy too.