Wells Fargo Bank

If I could give no stars I would. Usually when I come here it is fairly quick but this time my experience was terrible. All I needed to do was cash a check, I waited in line for 20 minutes with 1 person in front of me the whole time. They had 2 tellers and 1 of the tellers just went into the back and disappeared for about 15 minutes. There is no sense of urgency at this location, but wait it gets better… After I finally arrived at the counter we always go through the same process I use the ink pad and sign my name but they changed the system and now I have to talk to one of the managers at the desk area just to get it approved and then she told me to go wait back in line to talk to a teller, which took another 20 minutes. I was on my hour lunch break, and this trip to the bank to about 45 – 50 minutes including drive time. Because of this awful experience I am going to Chase from now on.

I applied for an equity line it was turned down even though I have sufficient savings and I’ve been a customer for the 16 years going to close my accounts and move onto someplace that appreciates my business.

It started out all roses, but soon turned sour. You get the feeling they want to help, but they seem to drop the ball more often than not. I’ve called multiple times and left multiple messages about a recurring issue with a Business account. They cleared it up last month (after multiple calls) and then an incorrect monthly fee popped up again this month. After 4 calls and 4 promises that I’d be called back to resolve this issue, I will be going to another branch for any help I need.

I’m with David on this, this branch is great. I do have an occasional issue with Wells Fargo which is why I give 4 instead of 5 stars. But the staff itself at this location are always helpful, in a good mood, crazy attentive and get me in and out. I’m sure they may have off days but all the 1 stars are quite shocking.
This is and will continue to be my WF branch of choice.

This is by far the worst Wells Fargo I have ever had to use. We use it for my nearby business. I ordered our deposit slips for our account three times before they finally were ordered by the assistant manager of the bank. They kept forgetting.
Signing up for payroll with them was a pain. They promised us a bunch of things that never happened
Worst part about this bank: NO MERCHANT SERVICES LINE. Seriously? I am waiting in line right now and it’s taking 15 minutes of my time hay I don’t have running a business. You need to do more for your business customers. Needless to say, unless they get one soon… we will be going to bank
Of America.

I don’t understand the negative reviews. Everytime I go to this branch everyone is so nice and helpful. Sabina in particular is great and really knows what she is doing. Good job and keep up the good work.

Very bad service. I tried to get cash from ATM at 6:20pm and didn’t notice the machine was out of service. It took my card and didn’t return it when I pressed the CANCEL button. There were still over 10 staff inside the bank. They refused to open the door to help me to retrieve my card and said they closed at 6pm. I need to come back the next day. Without my card, I couldn’t withdraw cash. Bad service:
1. For other banks’ ATM machines, they won’t take your card if it’s out of service.
2. I don’t understand why the CANCEL button cannot help to return the card.
3. Very bad customer service. The staff implied that it’s my fault that I put my card inside an out of service ATM machine. I was a bank officer of a multinational bank. In my company, we were trained that the customer is always right. We need to serve and help our customers in their needs. We will never give an impression that the customer is wrong in any circumstance.
Very disappointed!

very disappointed in the Manager of this branch, name witheld. After two weeks of dealing with Headquarters he finally contacted me regarding an error they had made in handling a certain fee on my account; during the conversation he promised that he would discuss the issue with his regional manager and get back to me. We are 2 months away from that discussion and I have not been given a resolution. The handling of this situation and the branch manager’s lack of attention is a direct reflection on the bank as a whole.

I signed up for a regular checking & savings account through this branch years ago… I typically never went into the branch, just made deposits at the ATM or via the Wells Fargo iPhone app… quick and simple.
A few weeks ago, I had a strange charge made with my debit card… thankfully not much, but enough to throw up a red flag… a $ 50 charge made overseas. When I visited the link in the transaction description, it was clearly some spam deal, so I called Wells Fargo immediately and cancelled the card and disputed the transaction. In order to get a new card, they let me know that I’d have to go into a branch the next day, so I visited this branch and dealt with a teller for the first time in years.
The representative I spoke with was… well… not the best. I could tell that she was new, and she suggested that along with getting a replacement card (with a new number), I should also open a new checking and savings account, as well. Not a big deal, I figured… so I went ahead and did it, planning on closing my other two accounts. So… with a new debit card, a new checking account and a new savings account, I figured everything was fine. Little did I know…
The new (temporary) card that I got while I was in the bank was connected to my new checking account, which was great… but then I got my «new new» card to replace the temporary card. This card was connected to my old checking account (which, by the way, I was told by the new representative could not be closed for another month), even though I was under the impression that it would be connected to the new account. Thankfully, after activating the card, I jumped online to check the card status and saw that it was connected to the old account. I went into the branch early the following morning, and spoke with the same representative as before to get the card connected to the new account. She did a little work and said «Done and done… new card, new account. You’re all set, the two are now connected.»
If you’ve ever had to change card information for everything you use your card for (online payments, iTunes, bills and more bills, etc, etc, etc, etc, etc), you know it’s a time consuming process. I spent the majority of that afternoon switching everything over to my new card information, and was all set… or so I thought. The next morning, I got text message alerts for 3 overdraft charges, along with other charges getting hit to… yes, you guessed it… my debit card, which was connected to my OLD checking account.
Now, I hate… loathe… despise confrontation. I’m not good at it and I avoid it at all costs… but (for completely unrelated reasons), I had the worst insomnia for days before all of this, and I went into this branch ready to raise hell. I saw the representative who assisted me twice already and she asked me if I needed help. I asked for a manager, and one came over to help me out.
This is where, what you would think would be a 1 star review, becomes a 4 star review. Enter «Scott» to the stage. I was anxious, pissed off, overdrawn, exhausted and just plain irritated at the sheer incompetence of someone telling me they had done something, but finding out that they didn’t know what the hell they were doing. But… I explained (calmly) my situation, and Scott was a miracle worker. He walked me over to «the best representative in the branch» to look over what was going on… verified what I had told him, apologized profusely, and explained what he was going to do to fix the situation. He reversed all the charges to my account that shouldn’t have been there, closed my old accounts, and also made sure that every debit card besides the one I wanted to keep was cancelled. After all of that, he went over everything and made sure that I was satisfied.
Long story short, I may not have had the best experience with the first representative I met with, unfortunately, but Scott went out of his way to make sure that I was happy and content with everything, showing some of the best customer care I’ve encountered in ages… which is doubly impressive considering the small amount in my accounts since I only use Wells Fargo for my «spending money» accounts (since they have banks just about everywhere and sometimes I just need an ATM). After this experience, I’ve been thinking of transferring my «main accounts» back to Wells Fargo… Scott was just that good.
If you ever have a problem at this branch, I recommend asking for this guy. He kicks ass.

I have been a Wells Fargo customer for years and this branch was really a let down. I walked in to get help on a lien on a car i was trying to have transferred into my name. The lady at the door, wished i had gotten her name, Black woman mid-​late30 possibly early 40s, asked if i needed help and i explained my situation. Without hesitation she replied «we wont be able to help you here, you’ll have to go to one of our auto finance offices.» I was told by DMV to come in to talk with them to have them sign my paperwork off on the lien. So why did this woman not want to help me. She took me to a banker to get a couple of phone numbers to call for myself.
I took the numbers and left. Then i proceeded to my bank in Livermore cause i knew they would at least try to help. Garrett at Livermore branch helped me right away and got on the phone to figure out where and how to get my title or lien papers signed off. He was on the phone and took care of whole thing himself. Ive always had great experiences in Pleasanton and Livermore Branches. I will never return to Dublin. Incompetent and total failure of customer service. Ive been a mgr for Safeway for 14 years and it was ridiculous that i wasnt helped and sent on my way. Someone needs a crash course in customer service and people skills.

I gave up on this branch after a few years of frustration. Seems like they have very high turnover of employees who always seem straight out of school or interns.
Every time I went there, I felt like I was treated as a brand new customer with zero history with the bank.

We have used them for 15 years… Their service is every day worst. As an example they lost some money from our account and it took 6 weeks to get it back and countless calls and hours… All due to a clerical error from one of their bankers.

I HATE banking with Wells Fargo. Their customer service sucks. They charged my savings account a $ 10 monthly fee, because I didn’t maintain a $ 3K daily minimum. Are you serious??? Daily NOT monthly minimum.
Today I dealt with the most insincere & unaccommodating customer service rep, Laura (rep #U232873). I asked her if is she can waive or lower the $ 29 returned check fee on my credit (auto draft didn’t go through, she said no. I asked if I can speak to a supervisor, she basically said whatever she can’t resolve, the supervisor will not be able to resolve neither. I finally asked for Wells Fargo’s customer complaint contact info, she said they don’t have one. WOW! Such a liar. Anyway, I decided to take my money from my savings account. Paid off my credit card & I’ll never bank with WF ever again.

It’s either you’ll Love or Hate this place. After our house refi, a month later, they sold our loan to this bank… A little disappointed. We refi because we wanted to get out another big bank.
Surprisingly, this place will greet you and open the door for you like you’re part of the Royal Family. =) I love how they always provide us with extraordinary service and that’s including my kids when they go with me. All Tellers are trained well and everyone who works here are dressed to impress. Having said that… There’s not a day I come in that they don’t try selling me something. I got use to just saying NO.
From someone who has banking experience, The people who works here are just doing their job, but I won’t fall for the free checking and free safe deposit type of deal.
This place is very close to home and I love how the bank is set up. Very clean and Open.

Right as I walked in the doors, I was quickly greeted and directed to Kimberly. I had a question concerning my reward points for my credit card. Kimberly was very helpful and answered all my questions completely.

After about the 20^th time they tried shoving the stupid Way2Save debit card down my throat I gave up on this branch. They are extremely worthless and product pushers no matter how many times you tell them no. They also nail you with fee after fee it’s ridiculous. This branch has stolen enough of my money for now… go to the one on Hopyard in Pleasanton for honesty and customer support!

Mr. Rich Clemens of Wells Fargo Bank is ignoring my emails after initially confirming that he was looking into the problem I experienced with him. It has now been over 4 months and, as a client I believe that I deserve an answer. To me this attitude does not rate 2 stars???
Mr. Clemens handles Home Mortgages and, while he has a desk at this bank location, where I have actually met him, he is supposed to be headquartered at a side office at 5075 Hopyard Rd.
All I want is an answer. Doesn’t a client deserve one?

Personal banking is very bad. One has to wait for long time, Personal banker doesn’t know many rules. Too much crowd with Cashier Teller counters.
All they care is asking you to open some kind of new accounts. I started hating to step in branch offices.

This place is so bland and beige that every time I step in, I feel like I’m drowning in the quicksands of Tatooine and the sales reps under their heavy makeup are like the relentless sand-​people trying to get you to open a saving account

Bank wasted 2 hours of my time by pushing me to convert my savings account to a PMA account, under the pretense that they are helping me out in that they are improving my interest rate from .15% to .45% which is a joke… as the return is virtually nothing. It was a pain in the ass… I was doing this more or less to help them make money off of my money… for their gain. They’re not looking after my best interest but their own… as usual in the financial industry. Don’t talk to me like I’m a financial idiot.