Best Buy

If I could give a zero star, I would! I’ve never been treated so poorly and with such idiocy as I have at Best Buy.
They refused to return or even store credit me for an unused and new camera that I had a receipt for. They said the only thing they could do was to consider it «trash» and I could use it as a write off. Are you f-​ing kidding me???
I left with my item because all they did was stare at me blankly and continue to tell me my new, unused camera that I received as a gift was «trash».
To sum it up, they have terrible policies and their employees are idiots. I will NEVER purchase anything from Best Buy ever again and neither should you!

I’ve been on the fence about reviewing these guys for years. Every time, I give them a chance, and every time they rub me wrong! So you want to know how I feel about you Best Buy of El Cajon, here goes…
The two and a half is generous. If I were a mystery guest, I’d wipe the entire team that morning! There’s one or two people who are above and beyond excellent, and unfortunately they’re locked away in customer service or Geek Squad. The rest are a revolving door of pluralist-​millennials so wound up in in-​house drama and relationships that they could give two fucks about the people shopping there! EVERY SINGLE TIME IS A SHOPPING EXPERIENCE OF OVERHEARD CONVERSATIONS NOT APPROPRIATE FOR WORK. I’m guessing tattoos are now required to work here. There’s clearly no lack of them in this workforce. And the fucking smartass bruhs, when did this «boss» business start?
I hate this store so bad! My only reason to EVER visit is that the staff is so cluelessly inept that they forget to place product out, so there’s plenty of it stored away in the warehouse when everyone else in town is out.
Keep this place in the same place as the rest of El Cajon: in your rearview mirror!

ANSWER YOUR DAMN PHONES!!! UNBELIEVABLE!!!
After non stop ringing for an hour this morning to no answer or even an answering machine, I have been «waiting for the next associate» for 22 min now… AND COUNTING!

Omg they have the worst customer service and everyone that works their is so so stupid! My 10 years old brother could fix the problem that i have in my laptop and the couldn’t!!! All they want to do is take more and more money from you and that’s it!

This best buy has horrible customer service. No one ever bothers to stop and ask if I need help. There is no friendliness whatsoever. I was trying to buy products and the salesperson even made it harder for me to make the buy. I understand there are limits as to how many products one can buy, but the salesperson didn’t leave room to negotiate. I feel uncomfortable shopping here. For this reason, I’m taking my wallet elsewhere.

Trying to look into a new phone and phone plan was a complete joke and waste of my time. First, the woman I asked for help with regarding a particular phone was trying to sell me a phone I wasn’t even interested in all while she was messing around texting on her phone. Not to mention trying to get information out of her was like talking to a damn wall. Let’s not forget the woman who was doing my credit check for a Sprint plan who was sitting on her stupid ass phone texting right in front of me instead of doing her job. Their employee’s seem rude and definitely don’t seem like they know what they’re doing except for not doing what they’re supposed to.

I bought a computer October 2013. When I purchased it I also purchased Microsoft office home and student. I agreed to have them install it before I took the computer home. One year later Microsoft office does not work. I call Best Buy and I told them I have my receipt and they referred me back to Microsoft. They tell me there’s a key I need for the software. I give microsoft the info but much to my amazement it’s not attached to ANY of our email addresses. I got tired of being on the phone with the GEEK SQUAD and everyone at Microsoft. I started to use my computer as a browsing monitor as I can’t get any any work done it. Even apps I have added serve no purpose. Now months have gone by and I really need to use my computer for desktop publishing. I go back to best buy and bring the computer in receipts etc.
still they do not know what happened but they can only offer me a ½ off a new Microsoft home and student suite. That’s another 70 $ plus tax for me! I am so disgusted with BEST BUY that I would never recommend them to anyone.
Please do not go to best buy for any large purchase. Especially computers. I have learned my lesson! And tech support is worthless as well.

Came in early today just for a simple antenna to connect… the audio tech took a while just to even ask what I needed… I’m pretty sure he saw (and heard) knocking on the window… Great work etiquette!
When I finally got him to understand the issue he claimed and hrs work would be $ 100 plus no guarantee of the work requested to even be completed. He seemed like he was a real advantage taker of the ignorant customers… Go to Car Audio Heaven $ 45 in under 30mins. That employee was a disgrace to the best buy staffs integrity… My business will go elsewhere

Matt from Geek Squad is amazing!!! Super nice and totally adorable! Very helpful and didn’t look at me like I was electronically challenged even though I most certainly am!!! Thanks Matt!

My son is becoming an avid gamer therefore I’m here a lot now for school rewards. They don’t have the largest selection of video games or anything else for that matter at this location. However, the employees are always very nice and helpful to me when I go in. A+ on customer service, maybe a C on selection. The layout of the store is a bit strange to me as well. Other than that it’s your average best buy. Check stock online before going in and you should be good.

I had great service here when shopping for appliances. They found us what we needed that wasn’t at their location, and they also honored a price tag that was lower than it was supposed to have been. Delivery was great. And they offer price matching so i wasn’t worried about needing to shop around. They made a kind of stressful purchase relatively painless.

Morons and liars.
I’m done and finished with Best Buy. After the experience I just had at Best Buy, they will *never* get another dime from me. I’m paying off my credit card this month, closing the account and shredding it. All because they are liars.
Bought a phone there and upped my contract with Verizon several years ago. Sales person talks me into buying the insurance for my phone with best buy. I also paid the entire insurance amount to get a discount. Bottom line, if something was wrong with my phone or it broke or whatever and as long as I didn’t jump in the ocean with it, I’d have it replaced no problems. If they didn’t have an equal phone available, they’d order it and give me loaner so I’m not stranded. All with no fee. Are you kidding? This is awesome!
Fast forward to this week. Phone dies and it’s not a battery issue either, Samsung S series. I walk into Geek Squad thinking I’ll take care of biz and walk out with a temporary one at the very least. Nope. Informed immediately with a shrug that they don’t take phone issues any more in store at Geek Squad. They changed the policy because they were getting choked with claims. So changed so they could work on PC’s only and other hardware. I ask about the loaner, no go. I have to log online and file a claim. And there are only two options: expedited shipping cost to get a replacement in 4 days. Or I could go standard and the turn around is at least 21 – 35 days. He was actually laughing at the second suggestion.
I try to log on, get booted off their portal and have to call. Associate was nice enough, but tells me they need a credit card to put a hold on it until they get the old phone back. Her exact words– «They hold your credit card hostage essentially.» What the hell does that mean???
Best Buy, you SUCK. You’ve lost a customer for good. I’ve bought TV’s, Laptops, countless blurays, video games, cameras and other hardware there. No longer.
If you buy a phone there or sign up for service, just be aware with whatever warranty you sign up for, can change on a dime and when you need it. Oh, by the way, the 4 days that the associate in the store told me, is actually a FULL WEEK per the rep on the phone.
Adiós Best Buy, you suckity suck suck with sucksasational suckitude to a suckful level of suck that has not been sucking seen before.

Great customer service! Walked in for a new modem and within minutes of us looking an employee walked us to them, asked a few questions to determine our best option and we were out the door within 10 minutes.

Just bought our new TV for Super Bowl Sunday since they had some good discounts. My family and I walked right in and had our heart set on the 80″ Sony HD Smart TV. We’ve never had anything but Sony. But I would have to say Joseph was an excellent TV salesman for making us completely change our minds. He convinced us to get the 65″ Samsung HD Smart TV with a refresh rate of 240, he said it was a lot better. We really wanted the bigger TV but after a long long discussion we brought the Samsung TV home and we absolutely love it. Joseph was right, the quality is so amazing we can’t stop watching all the colors alone on the screen. Now it’s all set up to watch the Seahawks kick the Patriots ass. We are very happy, and will come back to see Joseph again when we buy another TV! Thanks Joseph!

Service here is very friendly. A specific girl that works here was super friendly to us and I’m so mad I forgot her name. Everyone is nice and helpful. I was looking to purchase a MacBook, but wanted to make sure I liked it first. I definitely did. Thanks for the help.

I bought a suface 3. After opening it i saw the screen was defective. I went back the next business day and showed them the issue. They said they would not exchange it and that i would have to call Microsoft to resolve the issue. Best Buy’s return policy is terrible. The employee was very nice and apologetic. I have called my credit card company and they are reversing the charges. Microsoft has agreed to replace the product. I do not plan on shopping at best buy again. To bad, they have good products and nice employee’s but do not protect the customer.

Last year, we bought a new Samsung Smart TV from Best Buy. Five weeks ago we purchased a wireless Samsung keyboard (double the average price) because the Best Buy employee told us it was the only choice. Yesterday, we discovered it was incompatible and returned to Best Buy to exchange it. Guess what? Not an option!
Before you shop here … you should know:
1. Best Buy has a 14 day return policy on everything, although some products cannot be returned at all. They find this reasonable.
2. Best Buy deems any product explanation or recommendation made by their sales staff to be inconsequential. It’s the customer’s responsibility to know their products and their 14 day return policy.
3. (HUGE) Best Buy management has no authority to right a wrong. The Store Manager is a simply a guy with a name badge who cannot override the return/​exchange system. Even front line employees at taco stands have this empowerment.
DON’T BUY where you can’t return if there’s a problem. Don’t think this will happen to you? Stop by the Best Buy Customer Service line on any day and count the number of disappointed, angry, dissatisfied customers.

This shopping experience could not have gone any worse. I just spent $ 300 in this store and it will most likely be the last purchase I ever make here.
I walked past several employees without so much as a ‘hi.’ When I decided on a GPS Daniel walked by and ignored me.
My girlfriend went and asked Daniel for help and he ignored her and walked over to the units without saying anything. He then grabbed the price tag and walked away without a word. He couldn’t find the unit, because it was in the locked glass case right next to the display. He was unenthusiastic and provided the worst customer service ever.
So when we finally got the unit Daniel and the guys working the register by the televisions continued to act unprofessional. They were childish and rude right up until I left the store. They were throwing keys around and acting like we weren’t there.
This is a HORRIBLE place to do business. This experience ruined best buy for me.

Geek Squad doesn’t know jack, or if they do, they don’t care that they’re ripping people off. Went in with a busted laptop screen frame and 2 missing screws and they told me it would take 2 weeks, being shipped out, and $ 150 – 200 to fix. I know computers well enough to know it was an absolute ripoff (my grandfather builds them, and so do almost all of his buddies– in fact, my laptop is the only computer I’ve ever had that wasn’t custom-​built.) and that the screws should be about a $.50 fix, (I mean it’s missing screws.) And the frame, which is only busted at one corner, isn’t NEAR as bad as he said. (He said it was busted pretty bad.)
Knowing full well I would have been ripped off, I took it to another guy and he told me $ 50 total, since the only parts missing were screws and the bending of the frame wasn’t that bad, and it would take 2 – 3 days tops.
DO NOT. TAKE. YOUR. COMPUTERS. TO. BEST. BUY.
They have REPEATEDLY been caught ripping people off (a quick Google Search will come up with lots of hits!), but I thought, «What the heck, it’s just stupid people that don’t realize their computers problems are as bad as they are.» You know, they’re notorious for finding viruses that don’t exist, messing up the computer even worse than it already is, and misdiagnosing the problem, but hey! That’s probably all fake– most people couldn’t tell a circuit board from a hard drive.
Wrong. Just being lied to about my poor babies condition is all I needed to realize that all those claims are true– Sure, not about EVERY Geek Squad, but I have no doubt in my mind this one is just as guilty as the rest of the notorious bad boys.

I could write a 5 star review, or I could write a 1 star review based on which part of their business I was reviewing. To split the difference and be fair I guess I will write a 3 star review. First the bad, then the good.
The bad: I have been into this store 3 times in the last 2 weeks to look at car audio options. I spent no less that 10 minutes each time wandering around the car audio and adjacent areas waiting for service with no luck. No one present in the installation area either. Finally on my last visit one of the techs appeared to be training a guy and was able to answer some questions– either they were understaffed or there is no margin in this area– either way they don’t seem to care about it.
The good– great selection, good service in most parts of the store, and great financing options.
Aside from that, with the death of the good guys and circuit city, what other real options do we have for most of this stuff? Fry’s always seems like a bunch of skeevy used car salesmen and most of the local car audio places employ people that make me feel like they are going to come to my house in the middle of the night and steal back what they installed earlier in the day.