Jiffy Lube

Convenient oil change spot. Will get ya in and out quickly. I have only had oil changes here, no other type of mechanic work, though I know they do offer it. The mechanic gave my brakes a satisfactory rating when I know damn well they were pretty much grinding metal. He didn’t really look at them. Affirdable? Yes. Attention to detail? Not so much.

Always professional and always give me great service!!! These guys are great workers!!! Keep it up gentlemen!!! I appreciate all you do!!! You’ve got fair prices and offer a whole variety of tuneup, couldn’t do it better myself!

Man, what happened to this place? In 2014 and 15 the employees were all super cool and easygoing and didn’t ever try to pressure me into stuff I didn’t need.
I came here last week for a regular oil change after moving back from Florida and the first guy I talked to with a ponytail and cool earrings was super approachable! He passed me over to another guy who was the total opposite. I don’t remember his name, but he was VERY mean and was being really condescending to me about bringing in a receipt from 2014. He was extremely unpleasant. It unfortunately got worse when he refused to give me anything but synthetic oil (which he insisted my car NEEDED) and ended up calling off the oil change rather than giving me the regular oil I had been paying for for the past 2 years! I had a gut feeling he was saying this because I was a woman by myself and he assumed I didn’t know better… wrong.
With that, I put my wallet back in my purse and drove down the street to an awesome place in Santee. Kudos for the ponytail guy for being nice to me and understanding when I walked away, but that other guy is the sole reason I’m never coming back.

Ron was so helpful and informative had not been on there yet with this new car. So glad he was so helpful and the rest of the guys were friendly and the service was great efficient and quick

Ron and his crew are attentive and seem genuine. This is my 2^nd time here this year and will come back again. Hard to find good guys like this these days!

My brand new car just hit 5k miles and I brought it by for her first oil change-​they informed me that she had synthetic oil and was good for another 2500 miles. They could have gotten an oil change out of me but instead checked the tire pressure, other fluid levels without charge. I will definitely be back!

Recently went to El Cajon Jiffy Lube on Magnolia at Bradley for an oil change and brought my own oil/​filter. I normally use the Kearny Mesa location who gives me a $ 15 credit for bringing my own supplies, and only fair… El Cajon location offers a whopping $ 1 credit and when I asked «Ed» at the counter if that’s all they gave his apathetic and un-​sympathetic answer was «Yuup.» Need I say more, I won’t be using the El Cajon location anymore and if you bring your own oil, you can count on their savings going into their pocket and not yours.

Had a last minute concern, called these guys, was welcome to come right a way, estimated time was 40 min, they got done within 30 min. What can I be unhappy with? Nothing! Great and professional job guys. Thank you.
Highly recommended!!!

Excellent service, even though I pulled up only half an hour before closing. Great attitude, very friendly, and would definitely come back!

Fantastic quick service. Very nice employees with very minimal hassles. I recommend this location.

This place needs better customer service! So they normally close shop at 6pm and I pull up at 5:15 for a quick oil change and I find 2 employees leaning on a truck while quietly chatting with each other and staring me down. After I politely ask them how much an oil change would be for my particular car they don’t even tell me a price, just that they «Don’t carry» my car’s type of oil. What kind of oil change place doesn’t have oil? And what’s more, I ask him how long it would’ve taken to finish the job and he reluctantly glances at his watch and says «Ummm, we close pretty soon.» After that point I gave up and walked away. There is awful customer service here and I don’t recommend anyone go here unless they happened to treat you nice, which seems like whenever the mood strikes them.

I’ve been traveling back and forth cross from TX to CA since August. I’m glad I stopped they were awesome. Hector made it a point to inform me I was still good instead of charging me for something I didn’t need!
Can’t be service like that.

I updated the wrong place, OOPS. See last review!

Brought my wife’s 2013 Mercedes C250 in for oil change and tire rotation. Edward and his crew (Chris & Ron) are AWESOME! I was completely impressed by Edward’s coordination and management throughout the process. They were FAST, THOROUGH, yet CAREFUL with the vehicle. Finally found the only place I can trust in maintaining all my vehicles.

I have been going to this specific location of Jiffy Lube for over 7 years because of the excellent professional service by every team member, the speed and thoroughness of the Oil Change and additional services that are included at no charge, such as vacuuming, window cleaning, topping off other fluids, tire pressure check… When I leave this location with my serviced vehicle, I feel safe and secure because I trust in the final service report they provide every time. Although I do not always purchase their additional for Fee services offered such as exchanging transmission fluid I always appreciate their reminders of what the industry standards are for my car’s service and when I do purchase the services I know that the cost is comparable to those at a dealer or other service provider. Jiffy Lube on Bradley In El Cajon provides me with not only exemplary service every time, but also peace of mind as I drive away.

The morning shift guys are pretty good. But the evening shift guys are quite lame. It’s not this Jiffy Lube in particular that I don’t like. It’s Jiffy Lube in general. They hire schmoes to do the work. Jiffy Lube has screwed up my car three times. I’ve had to complain each time. They just don’t know the ins and outs of all of the cars out there and think that it’s still 1980 where you can just apply your basic understanding of how cars works to all cars. Their prices are great but there’s a reason for that.
Once I get this last reimbursement they owe, I’m done with JL.

I think two stars is generous, but one isn’t enough. My biggest complaint is that customer service is lacking. Here are examples:
When I first pulled in to the parking lot, I sat idling at the entrance to the empty service bays. No one was around to direct me into a specific bay, so I sat in my car in the middle of the driveway. An employee then quickly appeared and seemed to chastise me for not pulling in to a parking spot. *Yeah, buddy, that’s why I stayed in my car with it running, because I didn’t know where you wanted me to pull in to.*
When they got around to writing up my service order, I noticed the mileage they input was incorrect. The service advisor seemed to be in disbelief that he didn’t get it correct the first time. He rechecked, and he was off by 50,000 miles. He made me feel like it was my fault for bringing this to his attention and because he got it wrong on the first try.
Then he got even less friendly when I refused any of the up sales he was pitching me. I only wanted the basic oil change, and had to reassert that on more than one occasion.
The work was done quickly, but was it really done? How would I know if they actually changed the oil (and did all the other Signature Service steps) or not? After the lack of courtesy checking in, I had little faith in their desire not to screw me.
I might return simply out of convenience, and hope that a different staff is on duty.

I have gone here for my past several oil changes. They are very fast at getting me in and out. Anything they think I need extra they explain and aren’t pushy at all.

So disappointed with this company. Employees insisted I needed a new air cabin filter for my Toyota Corolla. Luckily my husband checked their handy work and discovered they had crammed in a Camry filter into my Corolla, which did not fit. They told me they would refund me my 65.80, but never did so. And to make it worse, I was charged a new amount of 27.33 in addition the the 65.80. No one will call me back or deal with this issue. Shame on you Jiffy Lube. I will never be back to your store, or any other Jiffy Lube.

This is a remodeled Jiffy Lube location with their service desk for the initial consult, authorization and cash out all occuring on an island inbetween the 6×6 white ceramic tiled work bays in the middle of the unit. The only a/​c area is in the customer waiting room. Their speed of service is not as snappy as some locations I’ve been to, but the mechanics are pleasant to deal with. The local patrons cluster around the service desk and shoot the shit, the TV in the waiting room blares Maury Povich, but you can change it like I did to something more tolerable and they have a cluster of women’s magazines to read if you want while you wait. I watched them like a hawk while they serviced my vehicle and they could see me texting on my cellphone. Little did they know I was actually writing this review. No 5 stars for this location because they failed to show me my dirty air filters before they were changed. Mental note: there are multi-​national mechanics here but seemingly no Hispanics at least when I went.