Supreme Shoe Service

This man (owner) is super talented. He does the most delicate expensive Italian shoes that own. We moved to oc and i am willing to drive to el Segundo to see him. He is honest. Some times shoes are not even worth the money to repair. He is kind and hard working. Only see him, you will not be disappointed.

I’ve been going to this small shoe repair for 15 years. He always does an impeccable job. I’m a swing dancer, and I bring in shoes that need leather or suede put on the soles, and his work is neat and lasts. He has also fully restored and brought back to life some of my very delicate vintage shoes. Alex is truly a treasure.
For those below who say he’s rude, I would beg to differ and say perhaps it is a cultural difference, and that born-​Americans find blunt honesty coming off as rude, rather than what it is … honesty. He’s a true craftsman and knows what is and isn’t possible and will tell you so.

Guy there is very rude, I asked him if he could fix my belt just a small stich and he told that he couldn’t hahaha he said go to the dry cleaners … I know for a fact that dry cleaners won’t do it because their machines are designed for clothing only … just say I don’t want to do it that is it !!!

Dropped off a pair of Arc’Teryx MX Gloves (mountaineering) made from soft/​tough goatskin leather. I wore a hole through the middle finger of the right hand (handling granite-​encrusted rope I’m sure) and I split a seam in the lower center-​line of the lefthand glove.
Clearly I’d put these things through the wringer, but they’re not cheap gloves and I love’em, so I thought I’d give Supreme Shoe Service a try. Man am I glad I did.
This master craftsman glued a piece of leather of similar texture inside the finger with the hole, then stitched it in following the existing seamline. For the split seam, he re-​stitched it, then glued a piece of leather across the seam to add additional support. And finally, there was a section in the cuff I didn’t even point out that he threw in a few cross stitches so that it wouldn’t unravel in the near future. The glue is weatherproof, all-​purpose, flexible glue.
Couldn’t have asked for a better deal. I would’ve easily paid $ 25 if he’d asked, but no, $ 12. I felt like a bit of an ass leaving him only $ 15 (in hindsight).
I’d definitely go back with shoes, gloves, really anything leather.

Wish I could give 0… This guy is rude, dishonest & does crappy repairs! Probably because he spends the majority of his time concerned about who parks when, where & how long in the parking lot! Don’t worry guy. you only need 1 spot secured for your customers. that most likely only arrive @ 4 – 5 hour intervals! Get a life!

Just picked up my boots and they look good. Owner Alex is a decent guy, usually cordial and always honest. I’d give him 3.5 stars because it can take him up to a week for a repair whereas other local shops can only take a day. I’d recommend him though and if you can survive as a business in El Segundo (a thriving family town) for 20+ years, you must be doing some things right.

So I dropped off a pair of my husband’s expensive leather soled Johnston and Murphy dress shoes here to be resoled. The guy talked me into also getting the heels redone which we didn’t want but he insisted. All together it was $ 48. This was last Thursday. He said they wouldn’t be done until Wednesday and told me not to lose my ticket. I thought I would get a phone call when they were done but I did not. So today (a week later) my husband goes to pick them up and they have been resoled with RUBBER! Now… although I didn’t specify wouldn’t you think that someone would ask or at least resole with the original material? Now a pair of sharp looking shoes look cheap and my husband can no longer wear them when we go dancing (we Lindy Hop) like he used to be able to when they had leather soles on them. BASICALLY RUINED! Oh and to top it off as other reviewers have mentioned the guy is kind of a jerk.

I’ve been taking my designer shoes and boots to Supreme Shoe Service for over 10 years. I just picked up a 3-​year old pair of Tory Burch flats that looked so beat up when I brought them in and Alex (I call him the «shoe doctor») brought them back to life. They look brand new! He always does good work, charges a fair price, and gives me suggestions on what I can do to extend the life of my shoes.
Not sure why the negative reviews of Alex’s attitude. People are just way too sensitive. Alex has always been very nice, friendly, and professional to me.

I’ve been going to this small little shoe repair shop for almost 10 years. I am now a busy 30 something professional with all sorts of heels, boots, that i’ve paid good money for and instead of trashing them once the heel is shot. he’s brought my shoes back to LIFE! He’s seen my progession of 20’s heels to now.
I fly a lot for business, so him being near LAX is nice. Tell him if you’re in a rush for things to be fixed otherwise he will take about a week to make sure your shoes are in tip top shape when you get them.
He is a very shy man, very nice and sweet if you get to know him. His craftmanship is excellent. I bring my itallian boots to him and it looks like NEW everytime he fixes my heels etc. He’s added things to my heels so I don’t skuff the fronts or different things to extend the longevitiy of other heels, flats etc.
Get ready to be lectured though if you should have brought your shoes, heels in sooner :) i’m guilty of brining him my heels once i’ve eaten through the nubbies. he wants you to be happy and bring shoes back to life!
If you’re looking for cheap work… and a cheap price look elsewhere. He does a solid job especially for shoe REPAIRS. i’ve never felt like i’ve been overcharged by him after saving me 100’s of dollars of not having to get new heels/​boots.

Yes, Alex can come across a bit gruff, but honestly I think it’s a cultural thing. Also — he’s naturally pessimistic. I can’t count the times I’ve brought in heavily abused shoes from my daughters only to have Alex sigh and shake his head and say something like «I just don’t know what I can do with these». I usually just tell him «do your best». He always does, and I’m always amazed at how good and how inexpensive the end results are.
Get the price in writing? Sure, why not? Call ahead? Sure.
In the end he delivers quality repairs at very good prices.

Ok, so despite the previous reviewer’s experience and account of this store I still gave this shop a try. And I am glad I did.
Upon entering, the store owner did kinda rub me the wrong way, but I realized he is from an Eastern European country and their way of speaking to clients sounds harsh, but that is just the way they are. Thankfully, I deal with a lot of older men that are the same way in my line of work (finance) so I was able to look beyond this and let him fix two pairs of heels I love and disn’t want to part with. Again, I am glad I did.
I picked up my heels today and they were re-​heeled, the bases were reinforced and both had toe taps to protect the front bit. PLUS he polished them and cleaned them inside. Any lady knows that heels can get nasty inside if you wear them day in and day out. I added a star just for doing that!
I do recommend getting the price before. Not that it was expensive. Just that it would be nice to know how much its going to set you back. My bill was only $ 42 for both shoes and I think that is reasonable. I usually shop around a can buy a pair of $ 100 heels for $ 20, but I REALLY loved these shoes and din’t want to shop for more. So for $ 20 a pair I get another 6 month out of them.
I will return. OH! He also repairs purses.

I prefer friendly service…
Went there for the first time and left with my shoes (not repaired) because of the attitude I experienced from the moment I walked in there. Not friendly.
First, I a heel replacement (as an example) with me and the guy interrogated me about where I got it. «Who gave this to you!?» he said as he shook his hands at me. I didn’t understand the question… you can pretty much buy replacement heels anywhere… target, shoe stores in the mall, online, etc. This particular heel replacement, I probably bought at Target. Not hard to find by any means. Why was I coming into the shop you ask? Because I was unable to get a few of the old heels out with pliers as they were worn down too far from me trying to get them out. They were wedged in there good. So I need someone with special tools to get them out… aka…shoe repair store.
Well my replacement heel must have really upset him. Nothing but negative attitude from that minute on.
Anyway, I was immediately turned off by this little interrogation act that was going on. I left and took my shoes with me.
I cannot attest to the quality of work as I did not leave my shoes there. As far as customer service goes… this shop doesn’t even deserve one star.