Professional Property Management

I am currently renting my first apartment with Professional Property Management, and I was really unsure of what the process entailed. I was in a hurry to find an place to live that was close to my new job, and I ended up running into a lot of dead ends, unresponsive managers, and complicated procedures that made moving very difficult. Professional Property Management, however, has gone above and beyond in order to make everything smooth. My schedule is extremely full at the moment, but my leasing agent has been consistently working hard to meet my needs. She showed me the place at a time that was convenient for me even though it was clearly not convenient for her, she was very open and honest with me while we were viewing the space, and she has remained patient and friendly in answering my multitude of questions about how to apply and move in. I feel totally at ease knowing that PPM is going to be handling my property needs while I adjust to my new position!

Are you going to rent in this area? Make sure your property is not managed by this organization. They are totally nonresponsive, and even billed me a year later for an expense I did not know about. I don’t think that they use legal professional business standards in doing their job. I would never do business like this. Find somewhere else to rent.

This is the absolute WORST property management place that exists! I wish I could give them ZERO STARS or fewer like most others mentioned. I saw a condo I was interested in, I called and they arranged a time to view the next week as THEY said I cant view it before. Then the evening before the day I was was to view the condo someone called and said «Oh we’re gonna go ahead and cancel that appointment because it has already been rented» WTF? WHY would you schedule a time to view when you’ve obviously had offers you considered. Complete waste of time! Good luck to the next person’s time they will waste in the future!

I have used this company for about two years and I was very glad to have them help me with the tenant process of my rental property.
They have several great staff available to help problem solve.
They did save me a lot of time and effort so I could concentrate of my other business.
The cost is very fair and also there are not too many other choices in the east bay for this type of service.

I’ve been a renter for several years now and know that finding a new place to live on a budget and within a reasonable time frame can be stressful.
I’ve had nothing but great experiences with Professional Property Management. Every time I am looking for a place to live I consider them first because I know they can quickly show me a list of properties in my price range that have been approved as being in good condition at a fair price. Melissa and Gene make me feel welcome to call about new listings and are always kind and informative.
PPM made the effort to coordinate with me to make sure I viewed the apartment I rented thoroughly and asked any questions and make sure the renting process went smoothly. They treated me with the highest professionalism. There were a few issues with my unit (nothing serious mostly cosmetic) but they made sure to negotiate with the owner and saw to it we were both satisfied with the end result.
The employees are thoughtful and take the time to really help people. I know for a fact that they have rented to people that didn’t have the ideal application, but are willing to make arrangements if they think you will be a good tenant. Overall a great company to work with.

STAY AWAY !!!
If I could give them a negative 10 I would. There is nothing professional about this place. I have found them to be blatant liars, deceptive, dishonest,
I found a couple of apartments that I wanted to look at on Craigslist and called them to arrange a date to look at them. The first couple of apartments that were shown by Diana to be were in he process of being renovated because of a problem with the leaking roof, but should be completed by the date that i wanted to move in.
When I pulled up to the complex it looked abandoned and had graffiti everywhere and overgrown with weeds (why would I want to live there?).
The second place was down the street and there was poop all over the ground from stray cats (WTF?) she said there was a stray cat problem.
We walk up the stairs and this apartment had mold damage as well (Why would I want to live in a place that has extensive mold damage?) Mold on the walls carpet, ceiling the floor was wet and it hadn’t rained in weeks! This should have been a bad omen but I gave her another chance. She showed me another apartment that I did like and I made arrangements to give her a security deposit.
I moved into the apartment and I saw eggs that looked like brown pieces of rice, which turned out to be fly eggs.
At the time she showed me the apartment Diana did not have a key to the garage. After I signed the lease and got a key I almost passed out from the smell of dog urine and poop. I called her immediately and told her the garage smelled like urine. I asked her if the previous tenants owned dogs. SHE LIED and said no no pets were allowed. REALLY? I know what pet urine and poop smell like. And if there were no pets please explain the chew marks (that i failed to notice during the initial inspection) along all the doorways and on the porch. I got into a screaming match with her about the apartment. The cheap bamboo flooring is sinking in places, and i noticed stains on the carpet, the grout was broken in such big chunks that my baby-​friend who was in the crawling stage was picking them up and putting them in his mouth.
Oh and did I mention the SILVERFISH TERMITES AND CARPET BEETLES?
I went back and forth with the owner Ray about these issues and even reported them to their Prudential Corporate. After threatening to sue them they came and bleached the garage floor and painted over the feces that was smeared on the wall. After more back and forth they finally came and shampooed the carpet.
Silverfish and carpet beetles however are here to stay. They are now in clothes, food, baby-​friends toys and everything you can think of. Pest control came and said that whole apartment needs to be tented and treated. Emailed the new owner Gene with this information and haven’t heard from him in over 2 weeks.
The previous person was right about the section in the lease stating that I would have to have the carpet shampooed before I moved. ARE YOU SERIOUS? The carpets were dirty when I moved in! I promptly crossed this off along with the other things I disagreed with made a copy for myself and mailed it back in.
Also the previous Unilocaler was right about the check“getting lost in the mail”. Had the phone line fixed and wasn’t reimbursed for it for over 2 months. Ray asked me to wait until the 1^st of the month when they had more money because everyone paid their rent around the 1^st. WTF ???
I am angry and frustrated because I feel like they took advantage of me because they knew what situation I was in and they took my money and ran.

Everything was great in the beginning when I signed the lease to our new home, until we had our first issue. They had changed all the locks on the house so our keys kept getting stuck, we called and told them that they needed to come fix the lock because our keys kept sticking. A week went by and no one called or came and one of the keys broke off in the lock! I called them again and they said they’d send someone right away… Two weeks later NO ONE! I had to call and get angry with them. The lady told me the maintenance worker had been busy but she’d send him ASAP. The moment he arrived I told him what happened and the situation, he looked at me confused and told me that that had been the first time the management facility had contacted him. So they lied to me and never contacted him until three weeks after my initial complaint. THEN when it was time for us to move out we were told upon vacating we would have to professionally clean the carpets. Mind you I was told that when we first moved in that the carpets had just been cleaned and alllllll the stains up and down my stair case and in the home were permanent because they just had them cleaned and they didn’t come out. But it’s funny because the moment I had Stanley Steemer come in and clean them all those stains came right up. And so I lived with ugly stained carpets for a year and was lied to about that! Oh and then they expected me to pay for the one stain my kids made on the carpet that didn’t come up. Get real. And last but not least, I paid a $ 2,000 deposit on this house. I was told 21 days after vacating I would receive my deposit back. We moved April 15, it’s now May 15 and I still have no check. And I had to email them in order to ask why it is not here yet. They said it was lost in the mail so they would issue me a new one. Knowing this business I’m sure they never mailed it in the first place. Needless to say this office disappointed me.