Jiffy Lube

I’ve thought about making a Unilocal account for years but never got around to it. I specifically made a Unilocal account today to write this review
I can’t even express how happy I am with the service I got at this Jiffy Lube today. Usually this is my go to oil change spot, they always do a good job, but today they went above and beyond.
For the last year or so my hood latch hasn’t been working and my hood hasn’t closed properly. I’ve spent countless hours trying to fix it myself. I took my car to a «trusted» mechanic, and he tried to fix the issue. That mechanic and another said the only thing to do was to replace my hood latch mechanism… which would have cost hundreds of dollars.
Today at Jiffy Lube, after my oil change I noticed the technicians trying to fix my hood latch. I explained the problem to them and that they could just leave it. The techs said they could fix it. I honestly didn’t think they’d be able to fix it… after hours of trying myself and after two mechanics saying it wasn’t fixable. To my surprise, about 15 minutes later they had my hood latch working again.
I was completely blown away. These techs went out of their way to fix an issue that could have cost me hundreds of dollars if I had listened to my mechanic. They didn’t charge me ANYTHING to fix my hood, they actually seemed happy to have been able to fix it, and on top of all of that they told me I could stop by in the future if it’s a problem!
I wish I could do more or say more about how happy I was with my service today. I only regret that I didn’t get any of the techs/​managers names so I could thank them personally but I was so shocked/​happy about them fixing my issue that I completely forgot about getting their names lol

Amazing service. So quick. I felt very comfortable, especially as a woman coming here above all other places I have been. They are honest, nice and communicate well. I will definitely be coming back.

Just bought my first car, and wasn’t sure if it’s oil had been changed lately. Being a used older car with lots of miles I just wanted to be sure it was full of oil! Not only did they check my oil, they checked everything as they would for any customer, even cleaned a corrosion on my battery! All of this no charge, I am def. Coming here from on for my regularly oil changes! Great friendly service, worth the price to pay for any future car work!

So sad, they lost stars from me. I came here in the morning no customers so they weren’t busy and there were about 4 guys working. So here it goes…
They need to make sure to check their computer system upgrade as I was told that there were some customers who came to this establishment as regulars and they were not in their system as well. Yes dude, I am in your system I’ve been coming here for years now. Luckily, I had my old receipt in the car from last time so I didn’t have to go through the whole process as a new customer.
They didn’t screw my tire caps on tightly, they were so loose that I know for sure they would have come off easily while driving. Also I don’t know if it was really cold outside but my tire pressure information in my car still showed that there’s not enough air in my tires what tha!?!
The front desk customer service was okay I was able to get the $ 12.00 discount for the early bird special. They were quick changing my oil but not a good job vacuuming inside my car.
It’s the little things I noticed that I was getting annoyed about. They even forgot the sticker in my car when the next time I would need to come back for an oil change. Really guys!?!
The tire caps and sticker issues has happened to me twice already! Man, if they don’t fix the attentiveness and customer service that they use to have before, then I might have to go to a different location and I don’t really want to because this location is close to me.

Either they didn’t check the fluids OR they left the cap off (common issue at jiffy lube) because I went to get an oil change today somewhere else and I had no coolant. I looked at my receipt from the last oil change and it says «FULL» it also says «Level FULL» for the transmission which they can’t check because its a Lexus and it’s under the car. I almost blew out my engine, radiator or trans because I came to a place that hires high school kids and has a revolving door. Do yourself a favor and take your car to a mechanic or reputable shop where you see the same people working and get over the opening the door for me bull crap because that’s not what matters.

Being that this is a first impression off of a service that I was denied of… if you are going for the purpose of an oil change and an all-​around inspection, this place seems the place too be (and no nitrous I guess in your tires either, but I’ll talk about that). If you are looking for a quick oil change without the bells and whistles, don’t go here because you will be told they don’t do that, they only do their «signature» oil change (with the all-​around inspection). Also, for the first time in ANY car repair shop, I also was denied service because supposedly I have nitrous in my tires (by the green cap?) and they don’t have the same air. All is good then, I took my business elsewhere where they do provide a quick oil change without the extra bells and whistles and my regular auto repair shop and every place I’ve been to who never denied me service due to nitrous in my tires.

I took my car exclusively to this location for a number of years. At my last visit they striped my oil plug which ruined the oil pan. The owner was unwilling to pay for the replacement then stopped returning my phone calls. I ended up paying $ 500 out of pocket for the repair. These people are incompetent, unethical, and dishonest.

The quick complimentary vehicle inspection is an efficient way for you to know what your car really needs but never get pushed into service that can wait either. Wait time my past three visits has been zero and service time about 10 minutes. Technicians are quick and friendly, but if you want a real experience, go to Lube Experts on Manhiem.

This was the fastest, most-​efficient, and friendliest oil change I’ve had in my entire 35 years, so I’m going to write one of my fastest and most efficient reviews. There were no less than 4 guys working on my car at any given time and I was in and out in ten minutes. Fantastic.

The staff at this location is great! They are quick, courteous and honest. They were great at explaining problems and what was needed to fix them, and were honest about pricing and about what work was truly necessary. For basic maintenance, I really wouldn’t go anywhere else!

Friendly service, great job, not going anywhere else for basic maintenance again.

These guys are always quick and courteous. Prices are fair and the quality of the work is good. There aren’t many oil-​change places where my wife would feel comfortable going and know that she can trust what they say. The last visit, they offered to replace something for free. It was small, but still meant a lot to us.
We’ve been taking a Land Rover and Cadillac there for a few years and have nothing but a great experience. The only reason for a Four-​Star is that there waiting room is really small and they won’t let you stay in your car. So, your options for phone calls are very limited on such a busy corner.

My experience was great, until I noticed a crack in my windshield. With their expanded service, they wanted to wash the outside of all my windows. Unfortunately, it just snowed and was very cold, so there was ice built-​up at the bottom of my windshield. The guy who was washing the windows took the bottom of the squeegee and starting pounding on the ice to break it up. I, along with another worker, watched him do this. I asked the worker to tell him to stop, as I needed to run more errands. It didn’t look like he was hitting it too hard, but the damage was done.
I noticed the crack a little while later as it started to expand, and in two hours, it spread across the entire windshield. I called to get a hold of the manager, and after a couple hours, we finally spoke. I brought the car back so they could take pictures of it to show to their district manager. The DM called me back a couple days later and said his guys were not responsible.
He made this determination without seeing the window, and without taking his employee’s side of the story (again, he and I stood together and watched his co-​worker hit the window with the bottom of the squeegee). I asked to speak to the owner and the DM said he would call me back. I received no call from him. I tired contacting corporate and no one responded either.
I am not one to provide reviews, but this shop does not deserve the business it gets. There are far too many options to waste money and time with a business that does not care about their customers.

Did not check any fluids in my car even though they looked me in the face and told me they toped them off.

Very efficient and courteous service — all that you could ask for in an oil change… As opposed to some other places I have gone in the past, they did not give me the hard sell for options I did not need — much appreciated, and might make me go there when I DO need such services. Nice and clean waiting area with a flat-​screen made it a pleasure to wait.

Great service that is swift, friendly, and honest. They could’ve have changed my headlight at a cost but it only needed a little adjustment so they told me and fixed it. Far gone from the days when you knew that whatever BS spewed out the mouths of Jiffy Lube’s employees were just scare tactics to suck more $$$ out of you. I will be back on a regular basis!!!

Paid for a full service for a Scion tC 2009 (Currently at 28,000 miles) that included new filters, synthetic oil, and everything else that comes with it and only paid $ 118 after my 20% military discount. When I first pulled in I was immediately greeted by an employee in the parking lot who then drove my car into the bay himself. Less than 15 minutes later my car was good to go. No shady stuff either, they asked me exactly what I wanted and didn’t try to sell me a transmission flush well before I needed it (And trust me, I’ve been asked this before). The waiting room/​check out desk was very clean and the bathroom was very warm and cozy as well. Overall I highly recommend this location and can’t wait to come back in another five thousand miles!