Underwater Environments

Encinitas, United States

3.7

Open now

11 reviews

Contacts

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Telephone:
+1 760-634-1404
Website:
www.uekoi.com
Address:
155 Quail Gardens Dr, Encinitas, CA, 92024
b/t Encinitas Blvd & Westlake St
Encinitas
Nearby public transportation stops & stations:
0.8 miEncinitas
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Today

Today 9:00 am – 5:00 pm
Open now
Local time (Encinitas) 4:18 PM Friday, May 23, 2025

Business hours

Monday 9:00 am – 5:00 pm
Tuesday 9:30 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 5:00 pm
Friday 9:00 am – 5:00 pm
Saturday 9:00 am – 5:00 pm
Sunday 10:00 am – 4:00 pm

Description

Specialties

Imported Japanese Koi, Domestic Koi, Pond Supplies Pond Pumps and Pond Filters and a large selection of Aquatic Plants.

Best of all excellent free advice about all of your pond or koi needs.

We are the leaders in the Pond World.

History

Established in 1989.

We have been in business for over 25 years through our devotion to excellent customer service.

Meet the Business Owner

Scott M.

Business Owner

Scott’s Passion for Koi started many years ago. He started going on trips to Japan to learn about Koi on those trips he began to build relationships with the local Japanese Koi Farmers. These farmers breed the amazing Koi we import each year.

Scott has built his business on his dedication to customer service and his vast knowledge of the Koi Pond Industry.

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11 reviews of Underwater Environments

No registration required
Place rating: 1
Carlsbad, CA
Grumpy woman, I’m guessing she was the owner, barked at us, because we had the gall to step over a 18″ high wood gate to come onto her businesses property. There were no signs, and with a maze of this gates, it wasn’t clear how to enter the business. Judging from her reaction and our brief conversation, it sounds like this happens all the time. PERHAPS YOU SHOULD PUT UP A SIGN DIRECTING PEOPLE WHERE TO GO??? Better yet, learn some communication skills, and don’t make those who have come to spend money at your business, want to immediately leave.
Place rating: 5
Chula Vista, CA
This company has been working on my pond for about a year now and they are fantastic! Owner is very nice and accommodating. I highly recommend this place.
Place rating: 5
Carlsbad, CA
I have bought pond fish from here before and their fish have always been healthy and beautiful.
This is the first time I’ve had them perform pond maintenance and trouble shooting. These guys are wonderful!
Jeremiah and Scott came out right away. They quickly cleaned my pond and waterfall, They found a small «leak» where the water was trickling over the edge of the liner and checked the arrangement of all the rocks and plants. Jeremiah removed the water pump and checked the outlet to make sure it was free of tree roots and debris.
I felt they did a thorough job of pond maintenance and were careful to clean up before they left. Their prices are very reasonable. I highly recommend Underwater Environments.
Place rating: 5
Carlsbad, CA
I called these guys because I needed some advice on koi pond maintenance, they were very informative and told me everything I wanted to know.
Place rating: 5
Poway, CA
Underwater Environment’s is the place you want to go when you have questions about your new Koi pond, fish care, and your landscape. The store manager Melinda has the knowledge of a college professor when it comes to all above topics, and can answer all of your questions, while recommending the products that are best to keep your pond and fish at their best.
Underwater Environments has a wide selection of beautiful, authentic Japanese koi, that the owner hand selects every hear in japan.
They are always professional, extremely customer service oriented, polite and very helpful and also offer pond maintenance service!
5 stars!
Place rating: 1
New York, NY
Used them many times over the years and the owner is great. That said, the incredibly rude and obnoxious woman who answers the phone and schedules the appointments has sent me to a different more responsive service. Rsf ponds.
My experience is like the two other posters. Go elsewhere unless you like customer abuse.
Place rating: 5
Encinitas, CA
Five Star Service!
We have been going to Underwater Environments for years for our koi, lilies and pond supplies. Their selection and customer service has always been excellent.
This spring, we decided to try Underwater Environments for our pond clean out and maintenance. They were amazing. The crew was punctual, helpful and best of all, thorough in their cleaning. They restructured our waterfall and it looks like it did 10 years ago when it was first installed.
We highly recommend Underwater Environments!
Felice G
Place rating: 1
San Marcos, CA
Billed twice for more hours than actually provided. Signed up for monthly Pond maintenance service but no one showed up. After calling again, I was told I fell through the cracks and would be put back on the schedule. Company did a great job with installing and making a pond net cover but neglected pond and stream maintenance. Was told that the pond skimmer was cleaned as part of service but found debris in skimmer later the same day service was provided. Was told a spill over leak was found and corrected only to find out two days later that a major leak was still there caused by overgrown plants and roots not removed from the inside liner, (the very service I was billed for)! Then on top of everything, I get rudeness and attitude from the lady who answers the phone and after adjusting my bill, I said «please cancel our service». She responded, «that’s OK we were not planning on coming back out there anyway»! I replied «What did you say» and she hung up…
Place rating: 5
Los Angeles, CA
My new recirculating rock pond was finished and looked great. Then the gardeners mowed the lawn and got grass in the pond. The next day the beautiful clear water turned green. Needed some algae inhibitor. These people were recommended by another business in my area.
The store is tres cool — various koi ponds and lush landscaping and rock formations on a very rural section of Rancho Santa Fe Road. Took Leucadia Blvd to RSF Rd and it was a great drive.
The guy gave me some white blocks of copper something or other, that you place in the pond and it very slowly dissolves (over a month) and gets rid of green stuff. Unfortunately he said it would work best if the pond is drained, cleaned and then the stuff in placed in the water, so more landscaper expense. But at least I will once again have a beautiful, crystal clear pond.
Place rating: 4
Carlsbad, CA
Underwater Environments is often called out to our home to help maintain our waterfall /​pond and to make basic repairs to light fixtures, pumps etc. We’ve had numerous companies come out over the years but these guys are the ones that we’ve consistently used. Amazingly, they have stayed very busy despite this down economy so don’t expect same day or next day service. In fact, this last time we used them it took them awhile to get something scheduled.
For pond cleaning and maintenance, they are reliable and provide great service. I’d recommend Underwater Environments for pond maintenance and basic repairs. They also have a pretty good plant selection too if you’re looking to purchase water lilies or other pond plants.
Thank you Underwater Environments for maintaining our pond for the last 7 or so years.
Place rating: 4
San Diego, CA
:-)
Good, healthy «solid» product.
Seriously… its a pond makers dream.
Hand selected imported Japanese koi of various sizes and prices… $ 40 on up to $ 5000… pond set ups, pond plants (lilies, bog plants etc.), quality foods and knowledgeable, friendly service.
I’ve purchased a number of fish here.
Good QUALITY koi.
… and I trust them. They are on the pricey side.
But what can you expect from A grade Japanese imports.
Stop by for a visit. The place is large. The koi are all outside
in a garden like atmosphere.
I’ve picked up beautiful benigoi, kumonryu, chagoi, soragoi, kohaku, asagi’s, shisui, and budo goromo’s to name a few. And they’re all thriving and getting huge in my pond at home.
4 Woofs. I’m a fan.
Catch them on a good day and you’ll usually get a nice discount…
(this just before they restock with new koi from Japan.)