Good Sam RV Emergency Road Service

TERRIBLE road services received. First I called for service on Saturday evening post an auto accident (been paying for service for 3 years-​first time I used it) They told me that they couldn’t get a tow until Monday afternoon! Unbelievable. They also said to call them back Monday morning, and they could schedule the tow company for Monday morning vs afternoon. I set up service with my dealer.
I called Good Sam Monday morning – they said they had NO RECORD of my call Saturday! Then they said, oh yes they see I called, naming my vehicle and what the problem was, but no record of a tow ordered. Why would I call good sam roadside just to tell them my problem without requesting a tow?! They put in an order for a tow. I was on the phone with good sam an hour! The tow company called me direct at 1pm Monday and stated that their tow truck was unavailable, it was on its way for a service call 120 miles away from me and didn’t know when they could get to me. It is now Monday evening, and have heard nothing from tow company. I ended up calling another tow company myself, and have to pay for the tow! I will be requesting a cancellation and pro-​ration of my fees. They’re fees are a bit less than AAA but as with anything – you get what you pay for. Terrible experience and I would not refer anyone to them

Total scam rip off
Paid hundreds for the super-​super-​duper level (they required the most expensive ultra premium plan) said due to my toter home being oversized diesel.
It’s a big rig so I didn’t mind paying a large premium.
So over the holiday weekend — after being a member a couple months — I had my first service need.
I did a bonehead move following signs to a «shortcut» which turned into a gravel road — well defined and good markings and utilities along the road but it didn’t feel developed enough for a big rig so I turned around after ¼ mile or so.
The shoulder was terribly soft soft soft sand and my rear wheel dug in deep before I even realized it.
Stupid stupid stupid on my part.
After a couple minutes of reality check I called Good Sam — suddenly feeling happy I had opted to buy the road side service (with the expensive winch out service option!)
I’ve never been stuck in 40 years of driving but there’s always a first.
The call took 3 minutes of greetings and buttons to finally get connected
The agent seemed a bit lost but asked me a ton of identifying questions and without warming put me on hold.
After 9 minutes of holding another agent came on
This person forced me to regurgitate all the same info.
We’re now approaching 20 minutes and she has me hold.
12 minutes later — Sandy (with a ft worth Texas accent) comes on — also requiring a repeat of everything!!!
She assures me three times that I am covered and 15 minutes later we’re hanging up with an assurance that a «Big Rig» tow service would be sourced and dispatched ASAP. I triple confirmed that we are a giant rig (26 000 gvwr) and to please find a commercial grade provider.
She called me back about 20 minutes and relayed the estimated quote of 60 – 90 minutes ETA. Fine.
She provided me the name and number of the tow company. Thank you.
They arrived 75 minutes later and were terrible. A small, cheap tow truck like one for a car — it weighed less than my truck and later when they finally tried to winch it it just pulled their truck towards mine — not the other way around.
I’ll write a review about them in a bit — but Good Sam didn’t select a good provider.
When the two lazy tow drivers arrived they used their phones more than anything calling and moaning about the assignment.
That’s when I got a call from good sam, I was thinking it was a nice follow up call to check in on things. Nope
They were calling to say they aren’t covering the tow.
Things went from bad to worse. The whole reason people buy «insurance» like this is peace of mind. They failed in this regard.
DON’T WASTE YOUR MONEY!!!
Things got worse with the tow company impounding the truck, wouldn’t let us go, with my family stuck in the motorhome and my cancer sick dog, and all our possessions in the motorhome — even the driver threatening to call CHP.
Ironically, we were being held hostage (against our will) and he threatens to call the law?!
Also the tow company damaged the truck trying to pull it out. Now I’m facing a few thousand in repairs due to their neglect and inexperience. Bent the front assembly and damaged the heavy duty steel bumper system.
They pulled me out at an angle even tho I protested saying it was not good for the truck to be pulled sideways instead of straight on
They demanded $ 450+ in cash (to «let us go»)
I’ll never allow this to happen again.
The whole experience was polar opposite of what Good Sam pretends to be.

If you are considering Good Sam RV road service, forget about it. We broke down in our truck towing our travel trailer yesterday and dealing with Good Sam was a nightmare. First off, it took me 3 phone calls to get through to a customer service rep. Then when calling them, you have to give them a ton of information, as if they have never heard of you before, just to get them to send a tow truck. We were only 30 minutes from home, 20 – 25 miles, but they would only tow me to the Chevy dealership that was 300 yards from me. My truck is heavily modified, so I knew the Chevy dealer wouldnt work on it, but they didnt care. I told them we were 20 miles from our campground the other direction, but they would only tow us to a Walmart, which just happen to be 1 mile from us. What am I going to do at a walmart parking lot, that I couldnt do in the hotel parking lot I was broke down at? I switched from AAA to this service, but am deeply regretting it. After they told me that they would update me with the status of the tow truck arrival, an hour went by and I hadnt received anything, so I called them back and they told me the tow truck would be there at 4 pm, it was already 5:45 pm, so they couldnt even get their time zones right. They then told me that it would be 60 minutes, so 6:45 arrival, but I had already waited for over an hour since my first call. i will be cancelling this service asap and switching back to AAA.