O’Reily Auto Parts

I have been here a lot more in the last month than ever before. I had a good experience with service, ordering the parts I needed and renting the tool to do the job. Many of you may know this, but for those who do not, auto parts stores let you rent special tools for the cost of the the tool and refund all of your money when you return it. I had never done that before, but it went pretty smooth with this store. I will be returning in the future for sure.

Luck has never been in my favor in this area of Escondido as I’ve had to use Kragen (now O’Reily Auto Parts) several times in dire need.
In General, O’Reily Auto Parts is a good auto parts chain. Their staff is friendly and willing to help especially with minor stuff.
HOWEVER
Never let this location test your dead battery as they will always come back as «damaged core» even if the battery was just depleted and needed a full charge. They want you to buy a new battery even when you don’t really need it. That happened twice to me here and the second time I had a mechanic check my car’s battery. It turned out my car had a bad alternator and the battery just needed to be charged. No replacement needed. This O’Reily almost scammed me again… To add insult to injury I did buy a new batter from O’Reily at this location previously. When it died after 2 years and their machine stated it was a dead core I said okay, this should still be under warranty seeing I bought it here less than two years ago. Hmm, they search their computer and couldn’t find my name, number, or any record of my purchase. No receipt… tough luck! Either my data was entered incorrectly, or the guy at the cashier just couldn’t type worth a shit. In either case I was SOL.
Can’t trust this location for battery testing and warranties. Go to the other O’Reily in Escondido (910 E Valley Pkwy). Better location, always great service.

Customer service was great!!! Jackie is knowledgeable and so sweet! She was great at willing to test a battery and our car to see if the problem was with our alternator.
Great service! Would definitely go there again.

Knowledgeable and Extremely Polite
I am always a little leery of asking for assistance in a male dominated car world being a female. I truly needed a second opinion on a VW coolant question and thankfully I asked before making my purchase or I would have been in heated trouble.
I was given a quick instruction on the closed system of this car and a few useful pointers.
I was pointed to a very informative website for any future car questions I may have.
Huge bonus — I didn’t have to get my hands dirty.
FYI — it wasn’t just me — I witnessed other customers receiving the same customer service.
This auto parts store has a customer for many years to come. Way to go O’Reilly!

I know nothing about cars and I went in there coming out knowing nothing about car but experience amazing customer service. Robert «Rob» was amazing and extremely patient with me since I know very little about what I needed. He took the time to research my part, call me and tell me he found it and then gave me different quotes. Who does that?!? He didn’t pressure me. Very helpful the whole time. Customer service like this is now rare… so it’s definitely a gem when you experience it. Thank you Rob for doing everything you could to help out this girl who needed some guidance.

Just had them test my battery and replace it for me. It was free to install the new battery and Jose (assistant manager) did it with a great attitude and was super helpful!!! & I unfortunately don’t know the girl at the check stands name who helped me but she was super helpful and nice as well! I’ll def be coming back here for any future car parts!

Very helpful all I needed was break lights. They looked it up for my car and it was only $ 3 something, and I ask how to replace the ones that went out and they offer for FREE to change the brake lights which only took 5 min and I was on the road again worry free of any fix it ticket. A Mechanic would of charged me much more than free labor. Jacob was the crew member very polite and knows what he is doing.

My boyfriend wanted to flush something with my car. We were sort of confused as to how exactly it could be done and which product would be best. We spoke to Jose at this escondido location who was extremely helpful. He was detailed and took his time explaining– saved us a lot of time on YouTube. We then could go to o’reilys in pq next to my house and knew exactly what to buy and how to do it– thanks!

Thanks for always having parts or oil when needed! Always at great prices and with a smile.

I came here tonight because autozone didn’t have what I was looking for. They don’t have the best customer service; the guy that helped me was kind of rude. They had what I was looking for so that’s why only 2 stars.