Destination Events

5 stars for amazing customer service. I used this company for my wedding, as I was maid of honor at my friends wedding last year and she also used them without any problems.
I rented several light stands and strings of lights. Unfortunately the stands were not stable and toppled over breaking a lot of the lights, making them unusable for my event. When I returned the equipment the next day I explained what happened and was very worried they would charge me for the broken lights, even though the equipment was faulty; that’s just how some places roll.
The boys unloading said I would need to discuss the concerns with management when they were back from vacation. I wrote an email with my dissatisfaction and was promptly contacted by another staff member apologizing for what happened and requesting I wait for the managers to come back to discuss further. No problem.
Today I received an email from the manager sincerely apologizing for the events that took place on my wedding day, and explaining what had happened. Turns out they got the lights from another company and hadn’t gotten a chance to inspect them before they went out to us. Not only did they not charge me for the broken lights, but they refunded the price I paid and assured me they will not be using those light stands in the future. They also offered me a discount on future rental services due to the inconvenience.
I completely understand human errors, it’s when you feel like people don’t listen or care when they make those errors that I get upset. This company is fabulous at customer service, and their genuine concern that things had not gone as expected is what really made me feel better about everything. I strongly believe that anyone leaving a negative review did not contact them to politely explain their discontent or they would have done everything in their power to fix it.
I will definitely be giving Destination Events another try!

Incredibly helpful and friendly! Great prices and service! Adriana and Lindi made coordinating our graduation party in Eugene from our home base in LA easy! Their attention to details simplified the process for us! Pick up and delivery of our rental made a hectic graduation day a lot easier and left us with more to celebrate with our son! Thank you again!

it wasnt the best but it wasnt the worst i definatley feel i over paid. the customer service was wonderful but the quality of equitment is sad. we rented the kingdom of bouce for my toddlers bday it was floppy and wasnt safe for any kid to be in as it would deflait easily. we called casey who called his guy who came n said «yeah, sorry it just really old» explainging to us why it leaked abd had holes in it. why would you rent old decrepid equitment? They were very understanding of me changing my venue location instead of setting up 20miles away they traveled the 42 to Oakridge for an additional 50 $ charge mind you i had already prepayed over 230 $. i got my 50 $ back because we wernt satisfied, thats nice and eveything but it still doesnt help with what id already spent. my kids literally spent 20mins in the thing because it was far too dangerous then we went to the backyard and played in the pool. i will NEVER use this place again. i wouldnt be so nice but they had great customer service. unfoutunatly that doesny make up for the funds i lost trusting they’d have reliable stuff. so sad!

Don’t do it. Just don’t.
I rented tables, chairs, linens, twinkle lights, and two dance-​floors + subfloors.
Here’s how it went:
The day the items were delivered, the delivery guy and his helper started to unload things. We offered to use our tractor to help move items, assuming this would cut time in half… No.
So we get the dance-​floor pieces and subfloor to the ground and it turns out their idea of a «subfloor» is a single layer of uneven plywood. The ground wasn’t perfectly flat, because it was grass, but it wasn’t bad. I assumed that with the subfloor that was advertised on their site (You know, the 7 plywood thick subfloor in the picture) would be sufficient.
But silly me, that’s not what they use.
So, with about 12×30 feet of uneven and misaligned plywood, they start assembling the dance-​floor.
It’s so bumpy then you couldn’t even walk on it without stumbling, let alone dance. We mention this to the delivery man, who replies:
«That’s not my problem. I don’t deal with that, take it up with Casey. I don’t know what you expect for the price you paid.»
I kid you not. He said that. Unprovoked. He was an asshole.
I’m sorry, but I paid $ 500 for that, so I’m not sure what price he thinks it takes to get a decent dance-​floor, but apparently that’s not it.
Unwilling to battle with these people two days before the wedding, we gave up.
They left, and there we were with an unusable dance-​floor.
The next day, my husband and his family used shims to fill in the uneven areas and made a close to usable dance-​floor.
Now for the other items: The «twinkle lights»? They’re cheap christmas lights on green wire. Not as advertised.
The tables? Chipped and broken all around the edges.
The table clothes? Oh yes, this is fun.
We ordered 9 60-​inch round tables.
I also requested 9 90-​inch round tablecloths.
What did I get? 9 60-​inch square tablecloths.
If you’re not into math, the table clothes that were delivered didn’t even cover the ugly plastic tables that were delivered.
Seriously. The company who delivered the tables also delivered tablecloths that didn’t fit said tables.
Unfortunately for me, I didn’t check the table clothes until the day of the wedding. Conveniently for Destination Events, they’re closed on weekends and do not answer their phone.
Needless to say, I had to scramble last minute to get table clothes elsewhere.
They didn’t refund us.
So, now you know. Stay away from them. Go with Parties to Go. They were easy to work with and had quality items.

We rented a bounce castle for a small party and even though it wasn’t a high-​ticket item, Destination Events was quick to respond to questions, and even let us re-​book after we had paid due to a bad weather incident. The young man that delivered and picked up the equipment was respectful and quick. I would definitely recommend them and I’ll look them up for my next event.

I have been using Destination Events for corporate events for nearly three years now. Every time, without fail, they go the extra mile to help present an excellent event. Their communication is efficient, they meet all their commitments, and leave us loyal and happy customers. We liked our former event supplier– but we love these guys.