Dot Dotson’s

I love this place, such sweet and friendly people. It’s like the only place I could find that still develops film — I came in today with a disposable and I’m picking up my film tomorrow. Can’t wait!

Good people. Independent, and one of the few place a film photographer can get film and have his film processed.

MIssion: find someone locally to fix my friend’s nice Sony camera that started to fall apart in his bag!
I got online and looked on Yellow Pages for camera shops, camera repair shops, etc. All of the phone numbers – about 5 of them – were either no longer in service or were to fax machines, etc.
The only number that worked was Dot Dotson’s! I was actually surprised that the outgoing voicemail message picked up!
I left a clear message about needing a local shop to either repair a camera or help arrange services with Sony.
I called late Saturday night/​early Sunday morning (I do late night computer work.)
Early Monday morning, Paul called and left a message on my voicemail, detailing the process on how to get the camera fixed through Sony.
It was a genuinely helpful voicemail that he left, with ideas regarding Sony’s website, and even a phone number to call.
I am very, very impressed with Dot Dotson’s and Paul’s professionalism, even when the service is not something they do in house!
To go out of their way to help a community member achieve their camera/​repair goals is highly commendable and really sets the bar way up high! (see my review on the terrible customer service at the local Eugene Shutterbug at the VRC mall!
)
Thank you Dot Dotson’s! I just moved back into town and am getting more video and photo work! Being a camera geek, I will definitely go check out the selection of lenses that you have, as well as other accessories!
You’ve earned a place in my book and the company I work for!

Love these guys, they take great care of me and never flinch if I have weird requests or bring them found rolls of film that look like they’ve been run over by a bus.

After my friend’s father passed away, there was a ton of photos and negatives that were unearthed. Having a rather large family, she wanted to get copies to pass around.
We went into Dot Dotson’s with a bag full of pictures to be scanned onto CDs, not long after his passing, so also in a bit of a foggy haze of emotions as well. They were able to put all the photos onto CDs so that folks can print them as they see fit.
The costs are on the higher end of the scale but it was all worth it if you don’t have a lot of time to invest scanning or printing your own photos. We sincerely appreciate their special touch.

Was assisted by a most wonderful young women. She was very friendly and helped enthusiastically. I’m ranking them four dollar signs because the film was marked up higher than I’ve ever seen, anywhere (13.50 for Velvia 100 °F, I typically can pick this up under $ 10, and if I shopped online you can purchase closer to $ 7-​$ 8). This won’t deter me from going back, I’m eager to get some film developed and see the exceptional work I keep hearing about.
After I get my film developed I’ll update and revise:).

I asked for a recommendation for a camera repair shop via facebook, and got two recommendations to go to Dot Dotson’s. I got an estimate at another shop that was between 65 – 165, and likely above 125, so I was prepared to spend that kind of money. I went to Dots to get an estimate and compare, but the repair man fixed my camera ON THE SPOT. I have a Canon EOS 350D and there was a CF error. Turns out the card reader had a bent pin, and it was an easy fix. Normally, it requires shipping the camera out and replacing the card reader, so the other shop probably gave a fair estimate without seeing the camera. When I checked out, the repair man said it was FREE, and I’d have to really break it to pay him to fix it. That was really considerate and I appreciate the good business ethics.

Dotsons is great — have been for years. Need film — they got it — need a lens hood — they got it. Photoshops are getting rare — support them ’cause sometimes you can’t wait for Amazon or BH/.

I started going to Dot Dotson’s as a student for my photography classes. Many years later I’m still going here for anything to do with photography. If it’s digital, film, or even darkroom supplies their staff is friendly, knowledgeable and extremely helpful.

My Sony digital camera got dropped on vacation and the zoom lens malfunctioned. This had happened once before, when I lived in a different town with no local repair shop, and I had sent it away to a place i found online. That was 100% successful, economical and fast. However, now that we are back in Eugene with the famous Dot Dotsons, I decided to go local first.
That was a mistake. I brought the camera in and waited for 15 minutes or so while the person who I was told to talk to, Joanna, argued loudly with what was apparently a collections company on the phone over a disputed bill. After much shouting, she hung up on the caller and finally came to speak with me. She told me she might be able to fix it herself for $ 10, and thus avoid the $ 80 «send-​away-​for-​repairs» fee. I agreed to that, and she told me she’d call when it was ready the next day.
Next day, no call. I waited a week, no call. Finally I called. «Joanne is out, please call back in a couple days.» I wait a couple days, and call back. Joanna says, «uhhh, uhhhh, yeah, uhhh, sure, it’s fixed, or let’s just say, come in in 30 minutes and it WILL be fixed by the time you get here. it’ll be up front» I am suspicious.
I make it in the next day. Joanne is again out. The woman at the counter checks the fixed camera shelf. No camera. She wanders around the store vaguely. No camera. I look into the back from my side of the counter and see my camera (which is red) randomly among a bunch of cameras in a light box. I tell her, «there’s my camera.» She looks confused, gets the camera, tries to find documentation that it’s mine, but there isn’t any. She brings it out and says brightly, «Well, at least it’s fixed!!!»
No, no it was not fixed. The zoom was as broken as when I brought it in a week earlier. She says, «well, I’ll just take some notes for Joanne and she’ll get them when she comes back in.» I say, «Joanne has already had the camera a week, and it’s still broken. She didn’t call me when she was supposed to, she didn’t leave it where it was supposed to be, and she didn’t fix it. Why would I leave it here?» The woman just said, vaguely,. «well, yeah, sorry…»
I took the camera and left. I’m going back online, and I’m definitely not going back to Dot Dotsons.
Dot Dotsons is actually only the latest in a series of the so-​called Unique Eugene shops I’ve been to that are distinguished primarily by shitty service. Their motto seems to be: «if we haven’t known you since 1978, we don’t need to care about you.»
And they wonder why people don’t shop local anymore.

They definitely support digital cameras, although the U of O bookstore seems to be the best place in town for digital prints.
That aside, Dot Dotson’s is camera heaven. If you ever need anything done to or with a camera, go here. Especially if you shoot on film, you will cherish this place.