Neurospine Institute

I came for an MRI, only to find out that they had me scheduled for an X-​Ray only. I’ve already had X-​rays done-​why would I want to pay for the same thing again? While speaking to Brandi, Dr. Miller’s assistant, she was rude, harsh, and spoke to me in a very nasty tone. I have never had a medical professional speak to me that way! Thankfully, Sindia, one of the techs, was right there and witnessed the entire exchange. She agreed that Brandi’s tone was uncalled for. Sindia was sweet and understanding. I will go somewhere else when this gets straightened out.
It’s too bad, because the people at the front desk and the X-​ray techs were really nice people.

Absolutely ridiculous how long I had to wait when I had an appointment set up! They didn’t take me back to a room until 2 hours after my appointment START time (and yes, I even came in early and had the paperwork filled out before my appointment start time.) after waiting over an hour I asked the receptionist if there was a problem and she said there is still someone ahead of me and they are running behind. No apology whatsoever. My appointment was at 11am which I made 4 weeks ago (bc that was the soonest they could get me in for my two slipped discs) and they didn’t take me to a room until 1:05pm. Then I waited another half hour in the room to see the doctor. Do not go here unless you want to wait 4 weeks for your appointment after you got an MRI showing your back is messed up, only to wait over two hours in a waiting room to not see the doctor. This place is poorly ran and they won’t apologize for it.
Awful.

Avoid Carmina the Butcher. She sliced my neck open two years ago and now I have hardware holding my cervical spine together. Pain is twice as bad as before the surgery. She seems more interested in her shoes than her patient. I wonder how many pairs my neck bought her. Her assistant is a clone of her. She tried blaming me for the pain I was in! They are all so clearly more interested in the money that it nauseates me. The PT staff is not connected and this review does not reflect them at all.

I have been hit 4 times in Eugene and for the last 6 years I’ve been going to Neurospine. First iffy wit commercials lie. They’re always giving false hope of getting your life back. I have spent close to if not over $ 250,000 just there with doctor appointments and procedures. Went in today and was informed that since I can’t pay up front (progressive insurance sucks with paying bills), that they no longer could see me. Forget that I was willing to sign something saying I’d pay it later or that progressive would pay them once it’s settled. They’re all about the money and not helping even someone that has gone to them for so long with the hope that these different procedures would help. Now I’m cut off with no medication to help my damaged disc in my neck and who knows where to turn. Thinking I may make a tv show with rick dancer TV show showing Their nasty details of this place. I’ll say I like Greg Moore as a person but for him not to see me when I’ve done so much, well, it made me mad enough to write this review. Not a smart move Neurospine. So completely annoyed.

We have had nothing but problems since being moved to this office. I drive my father in for his appointments (he has been seeing the same doctor for years but the Dr. was moved to this building a few months ago) and several times we have been sent away because when we arrive they say the appointment had been scheduled for earlier that day and we missed it. Even though we have the time written down and once i had even personally spoke to the receptionist to confirm the appointment time. Several times my father has come in for his pain pump refill and then after was told his Dr. was not in that day and would need to come back in again to be signed off for his prescriptions. All these extra trips are hard on my dad because he is disabled. (not to mention time and gas money) It takes him a lot of effort to get ready for an appointment so every extra visit is hard on him. We like his Dr but the lack of communication within the office is frustrating.

This is my final update of my Neurospine expeience as my treatment is drawing to a close. If you are lucky there are few times in life when you have to fully put your trust into a surgeon. Unfortunately because their staff is so uncaring, I had a hard time ever being able to fully trust my Surgeon .I was approached by a receptionist at Neurospine asking me to forgive her for forgetting about my follow up patient care because her recent surgery «right up the butt» her words not mine had left her in so much pain she needed to be on a significant amount of Demoral and her memory wasn’t fully intact. She then followed up with a some racially slanted remarks that made me to uncomfortable to discuss her behavior with the physicians on hand. I later followed up with an official complaint via E-​mail. I still see this receptionist working in the Neurospine compound presumably still taking an active roll in patient health. The surgeons that own this compound should be ashamed. The keys regularly left in the Bio hazardous waste bins only emphasize the lack of concern for their patients well being and are an immediate public health hazard. Be aware of this if you are deciding where to go for spinal surgery. If I had know any of this beforehand I certainly would have picked a different facility and likewise a different surgeon.

I go for regular therapy. Staff is friendly and efficient