Premium retailer of wood, gas and pellet stoves, fireplaces and inserts. We also sell ductless heat pumps, spas, bbq’s, and outdoor kitchens. We have a full service and installation department.
Terrible, terrible, terrible! Tried to buy a gas fireplace insert that needed repairs. Was promised a stove that needed repairs and painting. After about 2 weeks of not hearing a word I called, they said they would call me back. They never called back. I finally got a hold of them after 3 weeks, asked them what was happening with the stove, «they haven’t had time to work on it yet». I ask, well when do you think you’ll get the time? They didn’t have a clue and no longer wanted to sell me the insert and hung up on me. Way to do business! Rude much! Your getting 1 star because there is no minus stars. If you not in the business of customer service, then get out of business.
Nichole C.
Place rating: 2 Lake Stevens, WA
Spoke with them several weeks ago and they said they could do our gas piping in 2 – 3 weeks and that it was no problem that we had our gas insert gifted to us. Called them up to schedule our install and they said they wouldn’t do it because we didn’t purchase our gas insert from them and that they don’t do side jobs.
William S.
Place rating: 4 Orlando, FL
Yes, I am a fan of Anderson Fireplaces. So far the unit works well and I suspect we will use the gas fireplace(Lopi 564HP) for most heating needs. Terry Henderson was great at explaining the product, showing how I could get additional information from the Lopi website(being a DIYer I did a lot of it myself) and scheduling a consultation visit to confirm what we wanted was feasible. JD and Taylor, the actual installers were professional, patient, amazingly effecient and clean. Only confusing thing was wiring a power duct option. I thought it was a simple plug in to the fireplace itself but, no, it needs to be hard wired. I’m OK with that… just surprised and wasn’t properly prepared. All in all, though, a very good choice!