Staples the Office Superstore

A-​OK place to get office supplies and envelopes. This place is clean and organized in the same way as other Staples.

Worst experience ever. Manager doesn’t know what he’s talking about says one thing then looks at receipt and can give a honest answer. When people have proof of purchase for an item that doesn’t work you should have no questions asked about giving a refund for it

I have been dealing with staples in most capacities of what they have to offer including shopping in the store, needing information about products and printing jobs done there as well as ordering marketing material on line. In all of my experiences with this store in Farmindgale I have never once been disappointed. I find all of the staff eager to help in every way. My orders are always done in a timely manner and the help desk at copy and print are on the spot when you need them. Even when they are busy they take time to help. I will continue to use this store as my go to for all of my personal and business needs.

As a former Staples employee (in Mass and at the corporate office) I had expected a lot more from this store and am a lil bias on how I feel about Staples, Inc.
I’ve been here a few times and I find that I’m always disappointed in one way or another whenever I come in.
The final straw for me was when I wanted to ship something. I walked in and went directly to the ship center knowing what to do (as 1. I was afterall a former employee and knows the system since I had fixed these damn things. 2. I have used them before and they have a Customer screen for a DIY).
The obnoxious associate immediately came over and said «I’ll help you with that.»
Me: «No, it’s fine, I’ve done this before and I know the system, I used to work for Staples.»
Associate (in a snippy conotation): «Uhhhh, no I better do it.»
Me: Fine, whatever. (In my head— OKAY FINE! DO IT! Let’s see how much you fuck up)
Turns out after I wrote down all my info on an «Easy Sheet» for her, 10 minutes later, she indeeds F*CKS up my order. I ask the girl about the insurance since I was shipping out a GPS and would need the $ 100 automatic coverage which it didn’t show a declared value for my package. She’s got no idea what I was talking about and stares at me blankly for a few seconds. I then SHOW her and was like this is what I was talking about — I should have done this myself and then knew it was going to be done RIGHT.
She then grabs her manager, who also had an attitude problem and had no idea WTF I was talking about. She insisted that everything is correct but she couldn’t even locate my order in the system — «did you pay for it yet?» NOOOO I have not because I’m still standing here. And you do not have to pay for your order before it corrects itself and should still be in the system — you should be able to pull it up in the system and edit the order. IDIOTS!
Me: «You know what, just cancel it, I’m just going to go to UPS directly»
Manager: «That’s what I’m trying to do.» — (Did I ask you to cancel it before?)
Me: «Please do, and please shred all my information.» —
:Grabs box and storms out angrily:
If she had just let me do my own thing from the very beginning it would have saved all of us a whole lotta trouble and wasted time. Not to mention the fact that I’ve dropped the fact that I was a corporate employee previously, and yet no response to that. Hmmmm… maybe a letter to her district and regional managers as well as corporate office might help them with their customer service. For all they know I could have been a mystery shopper and they failed their shop miserably.